2. Section 1 – What is a Bank Section 2 – Today’s Professional Teller Sections 3 – Performance Standards Sections 4 – The Rookie Teller

3. Concepts  how banks make money  basic teller principles  general teller performance standards  common reactions of rookie tellers  helpful hints for rookie tellers

6. 1. learn about the types of loans my bank offers 2. learn who in the bank is responsible for the different types of loans 3. learn how to refer customers to the appropriate bank employee 4. learn who can discuss the loan details

13. HELPFUL HINTS Improve organizational skills Improve organizational skills Establish good communication patterns Establish good communication patterns Learn to handle stress Learn to handle stress Keep service at the forefront Keep service at the forefront