1. Working with Diverse Student Groups Ann O’Brien Access Officer Nov 2005

2. Student Groups Under-represented School leavers Mature students Students with a Disability Refugees & Travellers Strays and Waifs!

3. Pre-entry Issues Financial - €€€€€€€€€€€€€ Educational – learning potential??? Social- lifestyle Cultural -Attitudes

4. Inside the gates Registration Orientation Accommadation Subject choices Clubs & Societies Fees and Grants Library Computer Centre

5. Support Friendly reception Never assume college knowledge Ask students if they require help Tailor service to student needs Retain balance

6. Learning Support Access Officer Disability Officer Mature Student Officer Academic Support Counselling Service Student’s Union