1. Presented by Randolf Hernandez Director of Sales 08-08-2016 Beyond The Technical Upgrade Enabling IBM Maximo 7.6 To Increase Asset Reliability

2. Maximo Historical Timeline Maximo Upgrade Process −Timeline Factors Upgrade Approaches −Maximo Technical Upgrade −Maximo Enhanced Upgrade Question & Answer Session Agenda

3. Client-Server Procurement Java Enterprise 100% EAM/IT Maximo ESRI/GIS Technology Inventory Archt Integration Web Assets Mobile Billing 1989 1996 1998 2001 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Maximo 3.0 Maximo 4.0 Launch Maximo 5.0 – 1st Java Architecture MRO acquires MainControl Maximo 5.2 - Industry Solutions MRO acquires Raptor for Configuration Mgmt. Maximo 6.0 – EAM Maximo Mobile IBM Acquires MRO Software IBM Integration Activities & Re-org of Development Smart Phone New Browsers Maximo 7.1 Linear Asset Manager. Admin Enhancements BIRT Reporting Maximo Spatial Service Provider Maximo Scheduler Maximo Everyplace Maximo Energy Mgmt. Maximo Mobile Suite Cognos Reporting Maximo 7.1.1 Maximo 7.5 Smarter Buildings SCM Enhancements EAM Enhancements Usability Enhancements Platform Enhancements First Leader Ranking on Gartner Group EAM Magic Quadrant Maximo 7.5.x Advanced Scheduling Industry Solutions Maximo Mobile Platform Updates Analytics Maximo / Maintenance Program Historical Timeline Next Generation Mobile Maximo Inventory Insights Maximo SaaS IBM Acquires Tririga IWMS Initial Implementations System Maturity Strategic Maintenance Approaches

4. Maximo Upgrade Process Maximo Upgrade Process Overview

5. Maximo Upgrade Timeline Factors Current Maximo Version (4,5,6,7) Configuration Complexity Amount of Customization Number of Integration Touch Points Size & Complexity of Database / Architecture Training / Deployment Requirements Industry Solutions / Add On Products Upgrade Approach

6. Maximo Upgrade Approaches Technical Upgrade  Advantages Fastest Upgrade Path Minimizes upgrade effort (depending on current Maximo version) Minimizes resource involvement  Disadvantages No review of business processes No review of application effectiveness Does not fully incorporate new functionality options Limited improvement of maintenance effectiveness Enhanced Upgrade  Advantages Allows process / maintenance program improvements Incorporation of new features into business process CMMS data & configuration review CMMS effectiveness assessment Improved ROI  Disadvantages Requires additional implementation time Adds additional complexity & cost Additional SME expertise required

7. Maximo Technical Upgrade Technical Upgrade  Advantages Fastest Upgrade Path Minimizes upgrade effort (depending on current Maximo version) Minimizes resource involvement  Disadvantages No review of business processes No review of application effectiveness Does not fully incorporate new functionality options Limited improvement of maintenance effectiveness Technical Includes foundational elements required for a Maximo upgrade

8. Maximo Technical Upgrade Process 8 Determine Version Upgrade Process Maximo 4.1.1 – 5.1 Maximo 5.1 – 6.2 Maximo 6.0 – 6.2 Maximo 6.2 – 7.1 Maximo 7.1 – 7.5 Maximo Planning Maximo Core Application Maximo Add On Products Maximo Integration Maximo Mobile New Functionality Reviews / Impacts Required functional changes Configuration Impacts Workflow / process impacts Reporting impacts Architectural Planning Evaluate hardware / software changes Obtain / Deploy core applications Install and configure upgrade environments Upgrade Execution Execute Upgrade Process Configurations Customizations Reports Integrations Application Testing Execute Informal / Formal Testing Configurations Customizations Reports Integrations Mobile Maximo Training Update Training Material Update Job Aides Update CBT Material Train Maximo Champions End User Training Go Live / Deployment Cutover Plan Environment Preparation Execute Production Upgrade Go Live Technical

9. Maximo Enhanced Upgrade Approach Enhanced Upgrade  Advantages Allows process / maintenance program improvements Incorporation of new features into business process CMMS data & configuration review CMMS effectiveness assessment Improved ROI  Disadvantages Requires additional implementation time Adds additional complexity & cost Additional SME expertise required Enhanced The Enhanced Upgrade injects maintenance improvement initiatives into the technical upgrade process

10. Maximo Enhanced Upgrade Foundation Maintenance Maturity Continuum Enhanced

11. Reliability Impacts Equipment / Asset Data Quality Asset Criticality Ranking PM Optimization Status Predictive Maintenance Program Spare Parts Program & BOMs Planning & Scheduling Process Reliability Program Strategy & Implementation Status Systems & Technology Components System Gap Analysis Calibration / Metrology Needs Document Management & GIS Integration Maximo Anywhere & Everyplace Utilization System Integration Effectiveness Regulatory Impacts & Processes EAM / CMMS Support ASP Hosting Opportunities Strategy & Business Process Drivers Maintenance Master Planning EAM Strategy Planning & Process Consulting KPI Development / Benchmarking MRO Supply Chain Optimization Maintenance Best Practices Work Flow Optimization Educational Services & Certifications Systems & Technology Maximo Enhanced Upgrade Components

12. Maximo Enhanced Upgrade Planning Review Improve Deploy Determine organizational maintenance program maturity Assess current CMMS utilization and effectiveness against organizational maintenance programs, strategies, and goals Review new application functionality and it’s ability to improve work practices Review industry solution / add-on / mobile products to evaluate organizational specific opportunities and leverage new technology Conduct business process review sessions to review maintenance processes and challenges Refine maintenance processes and workflows to facilitate an effective maintenance program Evaluate organizational maintenance KPIs and metrics to ensure program alignment Review Maximo data content and quality and develop data strategy Asset data Preventive Maintenance Condition Monitoring Inventory Failure Data Personnel Enhanced

13. Maximo Enhanced Upgrade Justification Enhanced A Fully Integrated Global EAM Service Provider ROI is results of total benefits received against total costs of implementing the project Same standard formula used in any business case. Cost Benefits (CB) – Project Costs (PC) Project Costs (PC) ROI% = X 100 Once these costs and ROI are quantified, payback period and profit margin impact can be determined. How do we determine Cost Benefits and Project Costs ? ROI% = X 100 CB – PC PC OR

14. Maximo Enhanced Upgrade Justification Enhanced A Fully Integrated Global EAM Service Provider Increased Asset Life Increased Productivity Reduced Downtime Optimized Inventory Levels Reduced Overtime Increased Purchasing Efficiency Optimized Labor Utilization Costly Bad Actor Identification and Failure Cost Mitigation Measuring Cost Benefits (CB)

15. Maximo Enhanced Upgrade Metrics Enhanced A Fully Integrated Global EAM Service Provider Implementing a “Best in Class” CMMS/EAM System in an absolute necessity for an industry today to achieve World Class Reliability and Operational Excellence Metrics Analysis & Development Application & Data Configuration KPI’s, Reporting, & Performance Charts Start Center / Dashboard Development Failure Analysis Configuration Cost Analysis Summaries

16. Maximo Enhanced Upgrade Sample Metrics Enhanced A Fully Integrated Global EAM Service Provider Key Reliability Indicators (KRI’s) Mean Time Between Failures (MTBF) Mean Time to Repair (MTTR) Equipment Availability / Equipment Uptime Overall Equipment Effectiveness (OEE) Proactive vs Reactive Maintenance Proactive Follow-up Work Orders (RPM’s) vs. PM’s Maintenance Budget/Replacement Asset Value KEY PERFORMANCE INDICATORS (KPI’s) Emergency / Failure Work Orders (EM) To Total Miscellaneous Work Orders (MI) To Total Avg. Priority Work Order Completion Time Delinquent PM’s, PM Compliance Total Man-Hours Charged vs. Total Man-Hours Available (Labor Utilization) Work Orders Per Crafts Person Aged Work Orders, Avg. Time In Backlog. PM Costs vs. Equipment Cost/Consequence Cost Procurement/Installation Cost vs. Life Cycle Cost Return on Assets Overtime Costs Spare Part Inventory Costs PdM Cost Avoidance Scheduled Downtime

17. Maximo Enhanced Upgrade Results Enhanced A Fully Integrated Global EAM Service Provider The Work Order is the HEARTBEAT of any Maintenance Organization!! Work Orders feed all key data analytics to drive your costs & maintenance effectiveness: Organizational Readiness Resourcing / Scheduling Labor / Material Costs Prioritization & Execution Effectiveness Classifying & Categorizing Documentation / Logging / Recording Failure Reporting & Closing

18. Maximo Enhanced Upgrade Goals Enhanced A Fully Integrated Global EAM Service Provider  Improving bottom line  Eliminating waste  Cost avoidance  Profitability  Return on Investment  Remain Competitive

19. Q & A