1. Quality assurance Formal and on the job training certification

2. 90 000 110 000 150 000 130 000 If the history makes the future

3. What’s in it for the employees Make sure each and every one knows what is expected – “my work and responsibility” Quality = qualification through training = procedures Dialog between a leader and an employee, between a supervisor and an employee Make the employees be aware of development needed Agreed plan Documentation and accepted level for performing procedures

4. What’s in it for leaders/management Planning and documentation Better documentation and reporting It is the main information for good workforce planning - how to make sure the workforce at any time of the day/week are qualified Make sure leaders are aware of their responsibility Long term forecasts/overview

5. Leder oppdaterer Oppgaver, jobbkrav og opplæringsplaner Gjennomføre samtale / godkjenning av profil Avtale tiltak / utvikling (Individuelle) Følge opp og evaluere tiltak (oppfølgingssamtale) Løpende endringer i organisasjonen som påvirker ressurssitasjonen Ledere vurderer konsekvensene av overordnet strategi Planlegge medarbeidersamtaler og innkalle medarbeidere til samtale

6. Process - employees

7. Employee self service Update CV Evaluation Prepare dialog between an employee and a leader and feedback from supervisor Minutes of meeting Follow up - progress

9. WHY The only way to make sure anyone else know my competence/profile The only way the employee can plan for their future training The only way for my QA Self service All information will be approved by leader/supervisor Integrated QA system and basis for workforce planning

11. My job description Why –Opportunity and expectations –The only way to give my input How –Leader will make sure an employee haa an updated job description before the dialog meeting –All employees are aware of changes – changes to come

13. My competence Why –Duties I can be assigned to –My need for development How –Leaders update profile for what they need –Employee evaluation –Dialog meeting – discussing the employee evaluation and development plans

15. My development plan Why How

23. All training is logged into the system from various systems

26. My courses