1. © 2011 John Wiley and Sons, Inc. All Rights Reserved Selection and Procurement for the Hospitality Industry Purchasing ANDREW HALE FEINSTEIN AND JOHN M. STEFANELLI E i g h t h E d i t i o n

2. © 2011 John Wiley and Sons, Inc. All Rights Reserved CHAPTER Technology Applications in Purchasing 2

3. © 2011 John Wiley and Sons, Inc. All Rights Reserved YOU SHOULD BE ABLE TO: Describe how technology is changing hospitality purchasing. Provide examples of how distributors utilize technology to assist in the management of their products and to streamline their services. Explain how technologies are used by hospitality operators in the selection, procurement, and inventory management process.

4. © 2011 John Wiley and Sons, Inc. All Rights Reserved TECHNOLOGIES THAT DISTRIBUTORS USE Customer databases Customer Relations Management (CRM) Product preferences, Buying Habits Ordering systems (provided for buyers) Distributors list all available products Tracks Inventory

5. © 2011 John Wiley and Sons, Inc. All Rights Reserved TECHNOLOGIES THAT DISTRIBUTORS USE Global positioning systems (GPS) Logistics software Fleet management software Roadside sensor network Radio frequency identification (RFID) New, forthcoming technology

6. © 2011 John Wiley and Sons, Inc. All Rights Reserved TECHNOLOGIES THAT BUYERS USE Fax machine Personal computers Point-of-sale systems (POS) Tracks the following: Employee Activity / Productivity # of covers, Revenue Statistics Popular Menu Items Bar code reader

7. © 2011 John Wiley and Sons, Inc. All Rights Reserved TECHNOLOGIES THAT BUYERS USE (CONT.) Product identification and specification tools Online databases or CD versions Meat Buyer’s Guide from the North American Meat Processors Assn (NAMP) Product ordering Inventory-tracking & storage management