1. How to Get Help Academic Technology Contact Greg Crum classroom 107,gcrum@csum.edu, x1046 –Instructional Technology & Design –Academic Technology Training –Moodle (moodle.csum.edu)moodle.csum.edu –Blackboard CollaborateBlackboard Collaborate –Echo 360 Personal captureEcho 360 Personal capture –Academic Software requests –Computer lab software requestsComputer lab software requests –http://www.csum.edu/web/faculty-and-staff/academic- technologyhttp://www.csum.edu/web/faculty-and-staff/academic- technology

2. How to Get Help Classrooms Projectors and audio visual equipment Royster Martin –rmartin@csum.edurmartin@csum.edu –707 654 1261 –lab building room 114 Randy thomas –rthomas@csum.edurthomas@csum.edu –707 654 1261 –Lab office next to machine shop Both Randy and Royster can be paged at 707-649-7832

3. How to Get Help Information Technology On campus: File a track-it ticket or call x1048 ….track-it Off campus: email itsupport@csum.edu or call 707-654-1048itsupport@csum.edu CMA Portal (porthole.csum.edu) & Website (www.csum.edu) Peoplesoft Email and Vpn remote access to your computer Computer hardware issues for CMA Issued items (Labs, Classroom, office, Laptops) Productivity Software requests (Microsoft word, Excel, visio etc.) http://www.csum.edu/web/faculty-and-staff/it

4. Track-IT! Login Link : Select “login using your Windows account” linkLogin Link Quick Refrence Guide