1. EFFECTIVELY MANAGING FINANCES AND RESOURCES – FOSTER CARE STUDENT SERVICES AT ACC STEVE CHRISTOPHER ANGELICA CANCINO ROSEANA LAHTI 1

2. BACKGROUND & HISTORY 2006 Seed planted by Trustee requesting information on services to foster care students Kathleen Christensen, VP of Student Services convened working group 2

3. BACKGROUND & HISTORY 2006 Conducted student focus groups Cataloged local resources and local/state assistance 3

4. BACKGROUND & HISTORY 2007 Conducted strategic planning with local/regional stakeholders Attended conferences/webinars/ on- line training 4

5. BACKGROUND & HISTORY 2008 Formalized Campus Champions - assigned staff as campus point of contact; Convened Foster Care Alumni Committee – local, regional & state stakeholders 5

6. COMPONENTS OF SERVICES Campus Champions as single point of contact; Textbook/supplies assistance; Bus passes; Emergency financial assistance; Luggage drive; 6

7. COMPONENTS OF SERVICES Special preparation & orientation for new students; Service coordination (through FCA Committee); Problem solving and community referrals Meet and greets 7

8. FUNDING AND RESOURCES Institutional support Staffing Infrastructure (offices, furniture, computers, IT/Business Office support, etc.) Childcare/textbooks 8

9. FUNDING AND RESOURCES Grants Mitte (textbooks/supplies) Perkins (childcare/textbooks/ bus passes) 9

10. PROGRAM RESTRUCTURE & REALIGNMENT - 2015 Rationale Organizational structure did not support robust service delivery; Limited case management; Academically-oriented staff – need social work orientation. 10

11. CASE MANAGEMENT OVERVIEW Special Skills: Social work background/training; Counseling skills to address personal and academic issues; Ability to manage case load; Good boundaries; 11

12. CASE MANAGEMENT OVERVIEW Special Skills Personable – ability to build relationships; Open-minded, non-judgmental; Patience and flexibility; Proactive - ability to anticipate potential issues or problems; Knowledge of community resources. 12

13. CASE MANAGEMENT OVERVIEW Students select – based on home campus/most convenient Upon request, may transfer to another campus; Students remain on a case load until graduation, transfer or if they do not return 13

14. CASE MANAGEMENT OVERVIEW Students must fill out an application Intake interview/conversation, covers Academic background Personal and family background Finances Career goals Personal issues/challenges 14

15. CASE MANAGEMENT OVERVIEW Meetings start early in semester; Level of case management based on intake interview and student academic profile; Methods - keep it flexible -- primarily face to face & phone, (email contacts reserved for low need students only). 15

16. CASE MANAGEMENT OVERVIEW Case Management Level High (every 2 – 3 weeks) First Semester, in developmental education courses, First generation college student, Poor academic history ( more than one W on record, 2.0 or less GPA), 16

17. CASE MANAGEMENT OVERVIEW Case Management Level High (every 2 – 3 weeks) Under or close to being under Satisfactory Academic Progress; Presents with personal challenges such as unstable housing, family conflict, lack of support, legal issues 17

18. CASE MANAGEMENT OVERVIEW Case Management Level Moderate (every 5 - 6 weeks) at least 3 semesters of good academic history (no Withdrawals and a >2.5 GPA), TSI complete (in no developmental courses), No current personal challenges or have managed challenges without impacting academic life. 18

19. CASE MANAGEMENT OVERVIEW Case Management Level Low (3 times per semester) 5 or more semester of no academic issues; Accepted into an intensive academic program with built in supports (i.e. nursing); Not in crisis….veteran student who knows how to navigate processes, resources, departments; No personal crisis's or has demonstrated ability to manage them effectively. 19

20. CASE MANAGEMENT OVERVIEW Meeting topics Transactions (textbook/childcare vouchers, bus passes, etc.); Course selection; Goal setting; Deadline reminders; 20

21. CASE MANAGEMENT OVERVIEW Meeting topics Academic progress discussion; Syllabus review; Coaching (as needed), including: Planning and organization Time management; 21

22. CASE MANAGEMENT OVERVIEW Meeting topics Appropriate use of resources, such as tutoring/learning lab, library, etc. Goal progress review 22

23. KEYS TO SUCCESS Organizational structure that supports robust service delivery; Social work oriented staff; CASE MANAGEMENT!! 23

24. Questions?? Comments?? Thank you!! 24