1. Presentation title Success tomorrow, starts today

2. Overview What we do Where we do it The service The future

3. What we do in Egypt Promote and deliver exams on behalf of over 150 UK exam boards 60,000 exams to 35,000 exams candidates this year

4. Global strategy Building mutually-beneficial relationships, Achieving global leadership in cultural relations Improving perceptions of the UK Targeting larger numbers of people (older as well as younger) Working with and through others Being an income-generating organisation Setting the BC as forward-looking - BC Digital

5. 1.Quality Back office procedures Budgets and systems Exam admin and venues Security 2.Customer Service Polite and professional Improved systems (online etc) Support (candidates, schools, awarding bodies) 3. Growth Present products to present customers Present products to new markets New products to present and new customers Geographical spread Egypt summary focus

6. Who are we in Egypt? 210 British Council staff 22 exams administrative staff 90 invigilators 40 examiners

7. Where are we? Cairo - Agouza Cairo - Heliopolis Alexandria (Tanta University)

8. Why the British Council? Over 75 years’ experience – in Egypt since 1938 Security and integrity – service you can trust Exam day supervision – training Monitoring and inspection Pool of examiners Candidate support

9. What certificates do we organise? English certificates for children and adults IELTS: English for overseas study or work IGCSEs, A-levels UK higher education qualifications - EBS Qualifications for Professionals – ACCA, IWCF, Medical

10. Teaching Awards Teaching Knowledge Test (TKT) Certificate in English Language Teaching to Adults (CELTA) Certificate in English Language Teaching to Young Learners (CELTYL) In-Service Certificate in English Language Teaching (ICELT) Diploma in English Language Teaching to Adults (DELTA)

11. IELTS is the International English Language Testing System Designed to assess the English language ability of people who intend to study or work where English is the language of communication

12. After school – UK qualifications in Egypt UK higher education qualifications - EBS - BUE (Loughborough) - MSA (Middlesex) Qualifications for Professionals - ACCA - IWCF - Medical

13. How do we help our candidates? Information Sample papers, materials to borrow / for sale Online resources Practice tests with real examiners Resource Centre for candidates Courses / Seminars for candidates Seminars for teachers Award ceremonies

14. A digital world Online registration Online results Online candidate support Online exams

15. Working with Awarding Bodies Aim: to ensure that we remain the partner of choice for UK awarding bodies because of our reliability, support, knowledge of local markets, and value for money service Assure quality of BC service: Security and standards, Customer service, Ease of registration Market Report and market data for new entrants and existing partners; actively facilitate entry to markets Meeting awarding body needs with regard to digital platform, CB testing Study and test preparation support to candidates Quality assurance of feeder institutes Regional approach to awarding bodies re. service, pricing and support Support for special needs candidates

16. Services for Awarding Bodies Receipt and secure storage of exam papers Professional administration of examination sessions Provision of air-conditioned venues Professional invigilation service Use of BC logo on agreed promotional materials Placement of media promotion, using BC discounted rates Use of BC premises for presentations, VC, study groups BC presentations to schools, Qualifications Fair, BC database promotion, BC website, promotional materials at BC Facilitate feasibility study, provision of market knowledge, arranging meetings with key contacts, launch event, arranging accommodation Soft skills training Stocking past papers and other support materials

17. Registration process IG, IELTS, ESOL Through school, online Institutions / Professional bodies Candidate arranges course Institution contacts BC regarding administration of exam Candidate pays exam fee or BC agrees with institution to invoice BC provides confirmation letter / email to candidate Institution couriers QPs BC arranges venue / invigilation BC despatches test

18. Pricing Retail prices for all Examinations services are calculated in order to assure: full cost recovery fairness and fit with local economic circumstances competitive with competing products, or substitutes Many countries operate a stepped-pricing policy Lower unit fee for more than 1 paper per day Awarding body fee + BC local fee Refunds are available; written policy available on BC website

19. Contact us British Council T19789 Einformation@britishcouncil.org.eginformation@britishcouncil.org.eg philip.rylah@britishcouncil.org.eg Webwww.britishcouncil.org/egypt

20. Examinations THE END!