1. http://www.bized.ac.uk Copyright 2005 – Biz/ed Production and Quality 4

2. http://www.bized.ac.uk Copyright 2005 – Biz/ed Training and Development The session on Production and Quality 3 discussed the following: TQM is about setting quality standards This means analysing the whole process of meeting customers’ needs The whole of an organisation is responsible for quality So every activity carried out is important

3. http://www.bized.ac.uk Copyright 2005 – Biz/ed Training and TQM We looked at the 14 Points of Deming, the ‘godfather of quality’. The key messages for training and development are that: Transforming a business is everybody’s job There should be constant improvement Leadership is important, not management

4. http://www.bized.ac.uk Copyright 2005 – Biz/ed Training and TQM To achieve constant improvement business organisations need to set up: A vigorous programme of education and self-improvement Job-oriented training in the workplace Teamworking across departments

5. http://www.bized.ac.uk Copyright 2005 – Biz/ed Training and TQM Given what you know about TQM, which of the following training events (next slide too) are most/least useful? Job rotation days when staff from different departments swap jobs. ‘Be a Better Manager’ day, when managers get intensive training on how to control their teams. Social events where people from different departments are encouraged to mix.

6. http://www.bized.ac.uk Copyright 2005 – Biz/ed Training and TQM ‘Name and shame’ sessions to stop repeated errors by individuals and teams. Computer skills training in lunch breaks. Business finance sessions where all staff get some basic financial training, to understand how the business is performing. League tables of product defects and the teams or departments responsible.