1. ANIMAL SERVICES Presented to Board of County Commissioners December 18, 2007 Presented to Board of County Commissioners December 18, 2007 Manager’s Report

2. PurposePurpose Mission/OrganizationMission/Organization Core ServicesCore Services Recent AccomplishmentsRecent Accomplishments Community OutreachCommunity Outreach BenchmarkingBenchmarking Future ChallengesFuture Challenges PurposePurpose Mission/OrganizationMission/Organization Core ServicesCore Services Recent AccomplishmentsRecent Accomplishments Community OutreachCommunity Outreach BenchmarkingBenchmarking Future ChallengesFuture Challenges

3. Manager’s Report Purpose Mission/Organization Core Services Recent Accomplishments Community Outreach Benchmarking Future Challenges Purpose Mission/Organization Core Services Recent Accomplishments Community Outreach Benchmarking Future Challenges

4. Report on Division Operations, Accomplishments, Challenges and Future ActionsReport on Division Operations, Accomplishments, Challenges and Future Actions –Meetings/conferences with: StaffStaff Division PartnersDivision Partners Advisory Board MembersAdvisory Board Members CitizensCitizens Other County SheltersOther County Shelters Report on Division Operations, Accomplishments, Challenges and Future ActionsReport on Division Operations, Accomplishments, Challenges and Future Actions –Meetings/conferences with: StaffStaff Division PartnersDivision Partners Advisory Board MembersAdvisory Board Members CitizensCitizens Other County SheltersOther County Shelters Purpose

5. Manager’s Report Purpose Mission/Organization Core Services Recent Accomplishments Community Outreach Benchmarking Future Challenges Purpose Mission/Organization Core Services Recent Accomplishments Community Outreach Benchmarking Future Challenges

6. Protect the health, safety and welfare of citizens and animals through the effective and courteous enforcement and education of the Animal Services CodeProtect the health, safety and welfare of citizens and animals through the effective and courteous enforcement and education of the Animal Services Code –Increase educational initiatives that promote responsible pet ownership –Promote and increase animal adoptions and reclaims –Reduce euthanasia of healthy animals Protect the health, safety and welfare of citizens and animals through the effective and courteous enforcement and education of the Animal Services CodeProtect the health, safety and welfare of citizens and animals through the effective and courteous enforcement and education of the Animal Services Code –Increase educational initiatives that promote responsible pet ownership –Promote and increase animal adoptions and reclaims –Reduce euthanasia of healthy animals Mission/Organization

7. Mission/OrganizationMission/Organization Manager – Katie Lockett Assistant Manager – Dil Luther Assistant Manager – Dil Luther 2769 Conroy Road Manager – Katie Lockett Assistant Manager – Dil Luther Assistant Manager – Dil Luther 2769 Conroy Road Kennel & Clinic Operations David Morton, Program Manager David Morton, Program Manager Kennel & Clinic Operations David Morton, Program Manager David Morton, Program Manager Administration & Customer Service Brad Campbell, Program Manager Administration & Customer Service Brad Campbell, Program Manager Field Operations Wendy Myshrall, Program Manager Field Operations Wendy Myshrall, Program Manager Public Relations Vanessa Bouffard, Program Coordinator Public Relations Vanessa Bouffard, Program Coordinator

8. Mission/Organization

9. 29 Enforcement Officers29 Enforcement Officers 4 Dispatchers4 Dispatchers 1 Citation/Court Liaison Administrator1 Citation/Court Liaison Administrator 1 Bite/Dangerous Dog Administrator1 Bite/Dangerous Dog Administrator 1 Training Officer1 Training Officer 29 Enforcement Officers29 Enforcement Officers 4 Dispatchers4 Dispatchers 1 Citation/Court Liaison Administrator1 Citation/Court Liaison Administrator 1 Bite/Dangerous Dog Administrator1 Bite/Dangerous Dog Administrator 1 Training Officer1 Training Officer Mission/Organization Field Operations

10. 14 Kennel Staff14 Kennel Staff 2 Veterinarians2 Veterinarians 5 Spay/Neuter Clinic Staff5 Spay/Neuter Clinic Staff 2 Adoption Coordinators2 Adoption Coordinators 1 Maintenance Technician1 Maintenance Technician 14 Kennel Staff14 Kennel Staff 2 Veterinarians2 Veterinarians 5 Spay/Neuter Clinic Staff5 Spay/Neuter Clinic Staff 2 Adoption Coordinators2 Adoption Coordinators 1 Maintenance Technician1 Maintenance Technician Mission/Organization Kennel & Clinic Operations

11. 8 Customer Service Staff8 Customer Service Staff 1 Volunteer Coordinator1 Volunteer Coordinator 1 Business System Analyst1 Business System Analyst 1 Senior Fiscal Coordinator1 Senior Fiscal Coordinator 2 Administrative Specialists2 Administrative Specialists 8 Customer Service Staff8 Customer Service Staff 1 Volunteer Coordinator1 Volunteer Coordinator 1 Business System Analyst1 Business System Analyst 1 Senior Fiscal Coordinator1 Senior Fiscal Coordinator 2 Administrative Specialists2 Administrative Specialists Mission/Organization Administration & Customer Service

12. Marketing & Public Relations Mission/Organization 1 Program Coordinator1 Program Coordinator 1 Public Relations Coordinator1 Public Relations Coordinator 1 Program Coordinator1 Program Coordinator 1 Public Relations Coordinator1 Public Relations Coordinator

13. Manager’s Report PurposePurpose Mission/OrganizationMission/Organization Core ServicesCore Services Recent AccomplishmentsRecent Accomplishments Community OutreachCommunity Outreach BenchmarkingBenchmarking Future ChallengesFuture Challenges PurposePurpose Mission/OrganizationMission/Organization Core ServicesCore Services Recent AccomplishmentsRecent Accomplishments Community OutreachCommunity Outreach BenchmarkingBenchmarking Future ChallengesFuture Challenges

14. Core Services FL Statute Section 125, County Code Chapter 5, Resolution 2005-M-17FL Statute Section 125, County Code Chapter 5, Resolution 2005-M-17 Countywide ServiceCountywide Service –13 Municipalities –24 hours a day, 7 days a week, 365 days a year FL Statute Section 125, County Code Chapter 5, Resolution 2005-M-17FL Statute Section 125, County Code Chapter 5, Resolution 2005-M-17 Countywide ServiceCountywide Service –13 Municipalities –24 hours a day, 7 days a week, 365 days a year

15. Enforce Laws and RegulationsEnforce Laws and Regulations –Rescue Mistreated Animals –Bite Investigations –Dangerous Dog Classification Provide Shelter for AnimalsProvide Shelter for Animals Spay & Neuter AnimalsSpay & Neuter Animals Promote Pet AdoptionsPromote Pet Adoptions Educate and Inform CitizensEducate and Inform Citizens Enforce Laws and RegulationsEnforce Laws and Regulations –Rescue Mistreated Animals –Bite Investigations –Dangerous Dog Classification Provide Shelter for AnimalsProvide Shelter for Animals Spay & Neuter AnimalsSpay & Neuter Animals Promote Pet AdoptionsPromote Pet Adoptions Educate and Inform CitizensEducate and Inform Citizens Core Services

16. Service Requests and Actions

17. Core Services Animal Bite Incidents

18. Core Services Animals Impounded

19. Core Services Spay & Neuter Surgeries

20. Core Services Animal Adoptions

21. Core Services Animals Returned to Owners

22. Core Services Animals Died In Kennel

23. Core Services Animal Euthanasia Total EuthanasiaEuthanasia of Unadoptable Animals Due to Age, Temperament/Bite, Medical, Wildlife, Owner Surrender

24. Manager’s Report PurposePurpose Mission/OrganizationMission/Organization Core ServicesCore Services Recent AccomplishmentsRecent Accomplishments Community OutreachCommunity Outreach BenchmarkingBenchmarking Future ChallengesFuture Challenges PurposePurpose Mission/OrganizationMission/Organization Core ServicesCore Services Recent AccomplishmentsRecent Accomplishments Community OutreachCommunity Outreach BenchmarkingBenchmarking Future ChallengesFuture Challenges

25. Technology ImprovementsTechnology Improvements –Chameleon Operating System –Wireless Laptop Interface for Field Operations –New Telecom Network Technology ImprovementsTechnology Improvements –Chameleon Operating System –Wireless Laptop Interface for Field Operations –New Telecom Network Recent Accomplishments

26. Technology ImprovementsTechnology Improvements –Web Site Technology ImprovementsTechnology Improvements –Web Site Recent Accomplishments

27. Technology ImprovementsTechnology Improvements –Pet Forum Lost and FoundLost and Found Pet FeaturesPet Features Technology ImprovementsTechnology Improvements –Pet Forum Lost and FoundLost and Found Pet FeaturesPet Features Recent Accomplishments

28. Animal Code Update in 2005Animal Code Update in 2005 –Myles Leakes Animal Ordinance Dangerous Dog Requirements & EnforcementDangerous Dog Requirements & Enforcement Chaining RestrictionsChaining Restrictions Improved enforcement optionsImproved enforcement options –Resolution 2005-M-17 Updated Fee ScheduleUpdated Fee Schedule Animal Services Classification Committee (Dangerous Dog)Animal Services Classification Committee (Dangerous Dog) Animal Code Update in 2005Animal Code Update in 2005 –Myles Leakes Animal Ordinance Dangerous Dog Requirements & EnforcementDangerous Dog Requirements & Enforcement Chaining RestrictionsChaining Restrictions Improved enforcement optionsImproved enforcement options –Resolution 2005-M-17 Updated Fee ScheduleUpdated Fee Schedule Animal Services Classification Committee (Dangerous Dog)Animal Services Classification Committee (Dangerous Dog) Recent Accomplishments

29. Staffing/Salary EnhancementsStaffing/Salary Enhancements –FY 2003 - 2007 43 New Positions – Including 18 for Goldenrod Shelter43 New Positions – Including 18 for Goldenrod Shelter Staffing RealignmentStaffing Realignment Staffing/Salary EnhancementsStaffing/Salary Enhancements –FY 2003 - 2007 43 New Positions – Including 18 for Goldenrod Shelter43 New Positions – Including 18 for Goldenrod Shelter Staffing RealignmentStaffing Realignment Recent Accomplishments

30. Conroy Road Shelter Goldenrod Road Facility Geographic Distribution of Impounds 10% - From Other Sources

31.  Conroy Projects Completed Interactive Cat Housing General Dog Kennels and Floor Replacement Dog Isolation HVAC  Conroy Projects Completed Interactive Cat Housing General Dog Kennels and Floor Replacement Dog Isolation HVAC Recent Accomplishments Kennel Before Kennel After Cat Housing

32.  Conroy Projects Completed New Clinic Entrance Parking Lot Improvements Receiving/Cat Housing  Conroy Projects Completed New Clinic Entrance Parking Lot Improvements Receiving/Cat Housing Recent Accomplishments Facility Front Before Facility Front After Receiving/Impound Area

33.  Conroy Projects Completed Puppy Interaction Pavilion After Hours Drop Off Pavilion  Conroy Projects Completed Puppy Interaction Pavilion After Hours Drop Off Pavilion Recent Accomplishments Drop Off Pavilion Puppy Interaction Pavilion

34.  Conroy Projects Underway Field Vehicle Upgrades Dog Isolation Housing Crematorium Replacement  Conroy Projects Underway Field Vehicle Upgrades Dog Isolation Housing Crematorium Replacement Recent Accomplishments Existing Dog Isolation Housing Old and New Style Vehicle

35. Recent Accomplishments 49,000 square feet on 5.6 ac. Provides for: –200 dogs –180 cats –Spay/Neuter Clinic –Main office 49,000 square feet on 5.6 ac. Provides for: –200 dogs –180 cats –Spay/Neuter Clinic –Main office Goldenrod Facility Facility Projects Underway

36. Manager’s Report PurposePurpose Mission/OrganizationMission/Organization Core ServicesCore Services Recent AccomplishmentsRecent Accomplishments Community OutreachCommunity Outreach BenchmarkingBenchmarking Future ChallengesFuture Challenges PurposePurpose Mission/OrganizationMission/Organization Core ServicesCore Services Recent AccomplishmentsRecent Accomplishments Community OutreachCommunity Outreach BenchmarkingBenchmarking Future ChallengesFuture Challenges

37. Over 43,000 Citizens ReachedOver 43,000 Citizens Reached –Amnesty Day Events –Operation Unchain –Bite Prevention Education Community Outreach

38. Rescue ProgramRescue Program CARE ProgramCARE Program Volunteer ProgramVolunteer Program “Double Dog Dare” Spay Neuter Campaign“Double Dog Dare” Spay Neuter Campaign Community Outreach

39. Rescue ProgramsRescue Programs –Work with over 40 partners to save adoptable shelter animals –Over 700 dogs and cats rescued in FY 2007 –Emphasis in FY 2008 to recruit additional partners Rescue ProgramsRescue Programs –Work with over 40 partners to save adoptable shelter animals –Over 700 dogs and cats rescued in FY 2007 –Emphasis in FY 2008 to recruit additional partners Community Outreach

40. Volunteer ProgramsVolunteer Programs –Over 60 adult and child volunteers –Provide kennel and adoption assistance to citizens –6,233 Hours in FY 2007 Equivalent to 3 Full time positionsEquivalent to 3 Full time positions Volunteer ProgramsVolunteer Programs –Over 60 adult and child volunteers –Provide kennel and adoption assistance to citizens –6,233 Hours in FY 2007 Equivalent to 3 Full time positionsEquivalent to 3 Full time positions Community Outreach

41. Animal Services Advisory BoardAnimal Services Advisory Board –Appointed by Board of County Commissioners –7 Member Board with various areas of expertise and interest –Provides advice and recommendations on Animal Services programs Animal Services Advisory BoardAnimal Services Advisory Board –Appointed by Board of County Commissioners –7 Member Board with various areas of expertise and interest –Provides advice and recommendations on Animal Services programs Community Outreach

42. Proposed Advisory Board Pilot ProjectsProposed Advisory Board Pilot Projects –Increase Spay & Neuter Surgeries Monthly Feral Cat spay/neuter eventsMonthly Feral Cat spay/neuter events Increase mobile spay/neuter bus scheduleIncrease mobile spay/neuter bus schedule –Increase micro-chipping of pets –Increase Adoption Bus Use Funding may come from Trust FundFunding may come from Trust Fund Proposed Advisory Board Pilot ProjectsProposed Advisory Board Pilot Projects –Increase Spay & Neuter Surgeries Monthly Feral Cat spay/neuter eventsMonthly Feral Cat spay/neuter events Increase mobile spay/neuter bus scheduleIncrease mobile spay/neuter bus schedule –Increase micro-chipping of pets –Increase Adoption Bus Use Funding may come from Trust FundFunding may come from Trust Fund Community Outreach

43. Manager’s Report PurposePurpose Mission/OrganizationMission/Organization Core ServicesCore Services Recent AccomplishmentsRecent Accomplishments Community OutreachCommunity Outreach BenchmarkingBenchmarking Future ChallengesFuture Challenges PurposePurpose Mission/OrganizationMission/Organization Core ServicesCore Services Recent AccomplishmentsRecent Accomplishments Community OutreachCommunity Outreach BenchmarkingBenchmarking Future ChallengesFuture Challenges

44. BenchmarkingBenchmarking FACA Super SurveyFACA Super Survey –Comparable Counties include BrowardBroward HillsboroughHillsborough Miami DadeMiami Dade Palm BeachPalm Beach PinellasPinellas FACA Super SurveyFACA Super Survey –Comparable Counties include BrowardBroward HillsboroughHillsborough Miami DadeMiami Dade Palm BeachPalm Beach PinellasPinellas

45. BenchmarkingBenchmarking County Population

46. BenchmarkingBenchmarking Dog and Cat Impounds

47. BenchmarkingBenchmarking Dog and Cat Adoptions

48. BenchmarkingBenchmarking Percentage of Adoptions

49. BenchmarkingBenchmarking Impounds Reclaimed by Owners

50. BenchmarkingBenchmarking Dog and Cat Euthanasia

51. BenchmarkingBenchmarking Euthanasia as a Percentage of Impounds

52. Manager’s Report PurposePurpose Mission/OrganizationMission/Organization Core ServicesCore Services Recent AccomplishmentsRecent Accomplishments Community OutreachCommunity Outreach BenchmarkingBenchmarking Future ChallengesFuture Challenges PurposePurpose Mission/OrganizationMission/Organization Core ServicesCore Services Recent AccomplishmentsRecent Accomplishments Community OutreachCommunity Outreach BenchmarkingBenchmarking Future ChallengesFuture Challenges

53. Future Challenges 65% Increase in Citizen Service Requests65% Increase in Citizen Service Requests

54. Future Challenges 38% Increase in Animal Impoundments38% Increase in Animal Impoundments

55. Growth Challenges Funding Constraints Service Delivery Issues Pet Overpopulation Completion of Goldenrod Shelter Shelter Evaluation Growth Challenges Funding Constraints Service Delivery Issues Pet Overpopulation Completion of Goldenrod Shelter Shelter Evaluation Future Challenges

56. ANIMAL SERVICES Presented to Board of County Commissioners December 18, 2007 Presented to Board of County Commissioners December 18, 2007 Manager’s Report