1. EG CONNECT By Ashley Chinyangarara

2. CUSTOMER RELATIONSHIP ▪ Without customers the organisation would not exist ▪ Repeat business is the backbone of selling. It helps to provide revenue and certainty for the business. ▪ Organisations are dependent upon their customers. If they do not develop customer loyalty and satisfaction, they could lose their customers. ▪ The purpose of the organisation is to fulfill the needs of the customers. ▪ The customer makes it possible to achieve business aims.

4. WHAT EG CONNECT IS ▪ EG connect is a CRM tool developed by EMH Global to help Business’s Communicate effectively to its client base by Email and SMS. This system allows You as the company to build Database on all your Customers, This can help get to know your customer and tailor your service or product to suit them Therefore getting that all important repeat purchase.

5. FEATURES OF EG CONNECT ▪ SMS management ▪ Email Management ▪ File and photo upload ▪ Reporting ▪ Multi user level ▪ Data collection via Facebook or your website ▪ Event calendar ▪ E newsletter

6. BENEFITS OF EG CONNECT ▪ Reach your target audience in seconds cheaply ▪ Send promotional messages via email or sms from your PC ▪ Send personalised messages with your organisation’s name ▪ Grow your customer base through effective communication ▪ Analysis Of Customer trends ▪ The value of each client relationship ▪ Improved customer experience

7. WHO CAN BENEFIT FROM EG CONNECT ▪ Churches ▪ Clubs ▪ Fundraising organisations ▪ Salons ▪ Restaurants ▪ Grocery Shops

8. WHAT WE OFFER ▪ An established secure CRM system ▪ Help analyzing and using data ▪ Personalized software to suit you

9. EXAMPLE

10. EG CONNECT EXAMPLE (FRONT END)

11. EG CONNECT (BACKEND)

13. WHY CHOOSE EMH GLOBAL Established for 5 years Over 10 years experience Client focused Creative Innovative

14. SUMMARY ▪ “The purpose of business is to create and keep a customer.” -Peter Drucker ▪ Every great business is built on friendship. -J.C. Penney, Founder of J.C. Penney Stores ▪ We've spent the last 30 years focusing on the T in IT, and we'll spend the next 30 years focusing on the I. ▪ How you gather, manage and use information will determine whether you win or lose. -Bill Gates, Founder and Chairman of Microsoft ▪ He profits most who serves best.

15. EG CONNECT By Ashley Chinyangarara