1. FY16 End of Year Goals Summary HUIT Top 40 GoalsFY16: Top 40 Goals Assessment Top 40 Goals Status Summary 82% Complete (33 of 40) 18% Incomplete (7 of 40) Complete Goals Service Delivery: Deliver IT services that meet the needs of faculty, students, and staff Manage and coordinate the Strategic Program rollouts with Fall Startup for FAS (# 1) Plan for and start to implement the decommissioning of major legacy technology outside Strategic Programs (# 2) Develop action plan for scaling Harvard Library's Digital Repository Service (# 4) Solidify and start implementing a HUIT storage strategy (#5) Establish Cloud and DevOps services (# 7) Develop and implement modules for Aurora (# 8) Complete implementation phase of GMAS 2.0 implementation so that the sponsored research community has a more user-friendly and efficient tool (# 9) Establish a Salesforce Service Offering for University-wide use (# 10) Partner with Harvard schools, departments and Accessibility Governance committees to continue moving the IT accessibility initiative forward (# 11) Migrate FAS course iSites to Canvas (# 13) Integrate DVS service offerings with Harvard University web platforms, including Canvas and OpenScholar (# 14) Establish cross-organizational planning and support for technology in learning spaces (# 17) Develop a strategy and plan to improve account management across HUIT (# 18) Deliver next phase of ITSM maturity through Service Ownership (# 19) Strategy, Planning, and Policies: Develop University IT strategies, plans, and policies Establish enterprise architecture user experience strategy and begin the implementation of associated interoperability services across projects (# 21) Align Library IT planning process and IT plan with Harvard Library strategy and planning (# 22) Implementation of New Systems: Enable strategic investment and implementation of IT Define a strategy for institutional data management to manage, make accessible, and secure University data (# 23) Enhance PMO through rollout of standards and use of ServiceNow PPM so that projects/programs are run more consistently and benefits realization is improved (# 24) Improve Agile maturity across service areas and programs in collaboration with IT Academy to ensure consistent use of agile processes within teams (# 25) Deliver the Teaching & Learning Technologies program on time and on budget (TLT) (# 26) Implement pilot for the interoperability of HarvardX and Canvas (# 27) Build an infrastructure for learning science research data (# 28) Establish Vendor Management Office (# 29) Deliver the Identity & Access Management program on time and on budget (IAM) (# 30) Deliver the Student Information System program on time and on budget (SIS) (# 31) Deliver information security risk mitigation program (InfoSec) (# 32) Complete Wave 2 of the planning and implementation of O365 at FAS, HLS, HMS, SEAS (Collaboration) (# 34) Support for Big Data for research (# 35) HUIT Workplace Development: Provide essential tools and support for HUIT staff Implement workforce development initiative, with main focus on IT Academy (# 36) Measure and continue to enhance manager effectiveness with emphasis on managing through change (# 37) Build and sustain a more diverse workforce (# 38) Develop and gain consensus on Harvard Phone financial model (# 39) Develop and begin to execute a user-centric, unified communications approach in support of FY16 HUIT strategic program goals and change management objectives (# 40) Incomplete Goals Service Delivery: Deliver IT services that meet the needs of faculty, students, and staff Complete the FAS Endpoint Remediation (# 3) (de-prioritized) Define and build a combined Security Ops function (# 6)(de-prioritized) Manage BCDR improvements to CA critical applications via cloud or interim solutions (# 12) Develop and deliver a sustainable and responsive website platform strategy aligned with services (# 15) Refine DVS strategy and services (# 16) (de-prioritized) Assess, plan, and begin improving key Service Transition processes — Change, Release, and Service Asset and Configuration Management (# 20) (de- prioritized) Implementation of New Systems: Enable strategic investment and implementation of IT Implement Harvard Phone VoIP services in the FAS and CADM (UC) (# 33) (de-prioritized scope) BOLD indicates TOP TEN CategoryBlueRed Service Delivery (20 of 40 goals)14 (70%)6 (30%) Strategy, Planning, and Policies (2 of 40 goals)2 (100%)0 (0%) Implementation of New Systems (13 of 40 goals)12 (92%)1 (8%) HUIT Workplace Development (5 of 40 goals)5 (100%)0 (0%) Goal Status by Enduring Framework HUIT Top 40 Goals: Complete vs. Incomplete

2. 2011 2012 20132014 2015 Started goal- setting Established framework Early days of values Need to manage projects and operations differently ITSM PMO Focus on service delivery, enhancements, and experiments Developed key/critical positions (KCP) and needs improvement lists (NI) HUIT v2.0: Greater maturity in ITIL, Agile, PM 75% of existing apps and all new apps in the cloud FAS and CA IT plans Simple financials Robust people plans Deprioritization Organizational change management Workforce development HUIT Organization: Key Retreat Themes 2011-2015 Summary of Major Accomplishments of FY16Messages for the HUIT Community Technology Renewal Training/Education/Community Information Security Evolving our Structure: HUIT 3.0 Integrating programs into operations (AcTS/TLT) Filling functional gaps (VMO, Acct Mgt) Consolidations (CADM IT, NOC/SOC) DISCUSSION QUESTIONS Looking Back: How do we feel about our accomplishments? How did we do in addressing the themes that came out in 2015? Looking Forward: What are the themes and messages for next year?