1. QUALITY MANAGEMENT SYSTEMS

2. QUALITY MANAGEMENT SYSTEM

3. QUALITY MANAGEMENT & TOTAL STRATEGIC QUALITY

4. BENEFITS OF QC & TSQ

5. THE JURAN TRILOGY

6. DEMING’S FOURTEEN POINTS

10. QUALITY COST

12. FAILURE MODES, EFFECTS & CRITICALITY ANALYSIS (FMEA)

13. ISO 9000 QUALITY SYSTEM

15. CORE CONCEPTS OF TOTAL QUALITY MANAGEMENT (TQM)

29. QUALITY FUNCTION DEPLOYMENT (QFD)

32. CRITICAL PROCESSES FOR QUALITY MANAGEMENT

37. EXTENSION OF TQM – SIX SIGMA

38. THE SIX SIGMA PROCESS

39. BLACK BELT TRAINING