1. Small Talks (First Contact) eko@stikom.edu Thursday, 5 September 2007

2. Steps to have business contact Begin the conversation Introduce yourself Continue the conversation – talk about your company, job, family, hobbies, and interest End the conversation

3. Begin the conversation Conference/meeting/party - Are you going to Osaka on business/ - Nice party, isn’t it? - Are you here for conference - the meeting is quite boring. What do you think? Weather - It’s quite cold here, isn’t it? - the weather outside is so nice, isn’t it? City - San Francisco is an interesting city. What is your opinion? - I am in Jakarta for conference. What do you think of Jakarta? Permission - May I have a seat next to you? - May I sit here?

4. Introduce yourself I am White Chang, a marketing manager of PT. SAMSUNG INDONESIA My name is Lisa Londey and you can call me Lisa. I am from Indonesia and I am a corporate secretary of PT. BCK, Tbk. Hello, I am Danissa Clerk, and I am working for PT. GUDANG GARAM, based in Kediri-Indonesia. Nice to meet you. Hi, nice to meet you. I am Larry King, a representative from PT. SATELINDO, Co.

5. Continue the conversation Job - I am working for Ajinomoto. I’m in sales division - I am in PT. HM SAMPOERNA as corporate secretary and you? - My company is PT. UNILEVER and I am in HRD Department Company - The company manufactures various types of computers. It was corporated in 1946 - We produce the world’s leading LCD, TV, and home appliances. We base in the United States. Our company was founded in 1978 Family - My family originally from Maluku but most of them live in Surabaya - My family say I spend more time doing business than at home Interest - Hawaii is a great place to have surfing and scuba-diving, isn’t it? - I am so keen on spending my leisure my having rafting

6. End the conversation Exchange the card - Here is my card. Maybe we can get together next time you are attending other meetings. - This is my card and I wish you could call me to have another appointment. I am so welcome. Make a new appointment - It is a great to see again, Harry. When should we meet? How about next month in Japan? - Please give me your address, you I can call you and we’ll arrange another appointment Send something - Your product sounds interesting, could you send me a price list and we can make a further business - Your company product makes me interested. Would you send to my office same sample and we can go on another appointment.

7. Your duty is … Create a conversation in making business contact with a new business partner in a meeting/ conference Please follow four steps in making business contact.

8. Example 1 A: Are you going to London for business? B: Yes. And you? A: Yes, I am going to be there for a few days. I am Carl Fowler, by the way. B: Pleased to meet you. My name is Alice Hansen. A: Glad to meet you, Alice. Do you travel much? B: Yes, I do. My family say I spend more time in a plane than at home A: Is that true? B: Well, perhaps it’s not quite true, but I do. A: By the way, Who you are with? B: Nabisco. I am in sales division. A: Oh really, I am working for Nike based in New York. Here is my card, wish we could arrange another meeting. B: Oh, thanks. And here is my card. Nice to meet you.

9. Example 2 A: Are you here for the conference? B: Yes, and you? A: Yes. What do you think of it so far? B: Pretty good. Who are you with? A: PT. TELKOM. I am in telecommunication department B: Oh really. I work for PT. ALCATELL. My name is Donald Trumph A: Glad to meet you. I am Tri Raharjo B: I heard PT. TELKOM just launched a new product, called SPEEDY A: Yup. Speedy was just launched last month and we concentrate on broadband communication. B: It’s a luck. I guess our company can have a project on providing broadband communication. Here is my card. Please call me after the conference and let make another meeting on project. A: Off course. And here is my card. Sooner I am back from Japan, I would like to arrange another appointment with you.