1. UNO IPD GCS - Tosspon Agenda: Professionalization Expectations for Meetings How to open a meeting How to behave in a meeting: verbal / non-verbal How to lead part I Agenda: Professionalization Expectations for Meetings How to open a meeting How to behave in a meeting: verbal / non-verbal How to lead part I

2. Role play Need 1 volunteer to give a 2 minute talk about anything (school appropriate) Each classmate will be assigned a task to perform during the presentation. All classmates will take their own notes about the presentation How complete are your notes? How did the speaker feel as this was going on?

3. What are American Expectations of Business Meeting attendees? Indicate they are paying attention –Body language –Take notes –Eye contact expectations – 3 sec rule Asking appropriate questions –Clarifying –Confirming –Suggestions So! Now what’s expected of the meeting and leader?

4. What makes a meeting… Good Has a point Makes sense Something gets accomplished Bad Boring Disorganized Slow No one/only 1 speaks

5. Being organized Set your agenda –Greeting –Introductions –Express appreciation –Lead-in conversation –Meeting objectives/agenda –Summarize and confirm message Be polite, friendly and positive attitude Be confident Pay attention to your body language –Avoid nervous habits like tapping foot, clicking pen

6. Small talk Good topics Weather Business in general Sports in general Hobbies Surrounding environment (the view, the office) Other general topics Topics to avoid Politics Religion Controversial subjects Overly personal questions Private/health or age related issues Helpful tip: start by asking a question: The weather has been great the last couple of days. Wouldn’t it be a great day for golf?” To joke or not to joke..

7. Role Play Leader Responsibilities Plan/review your agenda Plan your comments / small talk Plan your introductions Plan how you will handle questions and introductions Include 1 question to check for understanding –Before we conclude, let’s make sure we’re all on the same page. Be prepared to answer questions in full sentences Audience responsibilities Take notes Be aware of your non-verbal behaviors Ask 1 clarifying question –Excuse me, I did not understand you. Could you please repeat what you just said? Ask 1 probing question –Can you tell me more about… –What are your thoughts about.. Ask 1 yes/no question

8. Evaluations & giving feedback Negative/Bad Phrasing You’re way too quiet You mumble Stop flipping your hair Your clothes suck You are unprofessional Better Phrasing Try using voice modulation such as… Project your voice forward by… Try holding something in your hands to avoid non- verbal behaviors like hair twisting. Watch this clip and give this unfortunate young lady some feedback on how to present professionally. The “Bad news” Sandwich Good thing Bad thing Good Thing Always provide SOLUTIONS or ADVICE, not just comments Be HONEST with your critique: how will things ever get better if you don’t help them to do so?

9. Debrief & Review Describe 3 expectations of meeting attendees Who is responsible for asking questions in a meeting? What are some topics to avoid in small talk? What is the meeting leader responsible for? Describe 3 expectations of meeting attendees Who is responsible for asking questions in a meeting? What are some topics to avoid in small talk? What is the meeting leader responsible for?