1. Communication Brygida Gwiazda-Rzepecka b.gwiazda-rzepecka@wso.wroc.pl

2. BGR2 Plan  Communication  Listening Communication

3. BGR3 Communication  Why do we communicate?

4. BGR4 Communication  Is communication an easy process?

5. BGR5 Model of communication process SENDER RECEIVER CHANNEL MESSAGE ENCODINGDECODING CHANNEL ENCODING DECODING NOISE

6. BGR6 Components  Source – sb who creates a message;  Receiver;  Message;  Channel;  Noise;  Feedback; ...

7. BGR7 Context  Physical aspect;  Historical aspect;  Psychological aspect;  Cultural aspect.

8. BGR8 Communication  What kind of channel do you know?

9. BGR9 Channel  Hearing - verbal;  Eyesight – non-verbal;  Smell;  Taste;  Touch. Direct Indirect

10. BGR10 Communication  What kind of noise do you know?

11. BGR11 Noise  External noise;  Internal noise;  Semantic noise.

12. BGR12 Communication  What kind of feedback do you know?

13. BGR13 Feedback  Direct feedback;  Indirect feedback.

14. BGR14 Listening  What do you do / say when you do not listen to somebody?

15. BGR15 Listening  Hearing vs listening

16. BGR16 Hearing vs listening  hearing – a natural, passive process; a physiological process;  listening – a skill; an active, hard, learned process; a mental, psychological process.

17. Listening process  To have ears does not mean to understand;  You must choose to participate in the process of listening. BGR17

18. BGR18 Listening process  „Listening is the process of receiving, constructing meaning from and responding to spoken and/or nonverbal messages (International Listening Association, 1996).  Stages:  Receiving;  Constructing meaning;  Responding.

19. BGR19 Listening process source receiving constructing meaning responding message receiver feedback

20. BGR20 Effective Listener  An effective / active listener vs a good listener

21. BGR21 Effective listening  Why is effective listening important?

22. BGR22 Forms of communication listening 53% reading 17% speaking 16% writing 14%

23. More facts  85% of what we know is from listening;  45% of our time is spent on listening;  A person recalls 50% of what they have just heard;  Only 20% is remembered.  BGR23

24. BGR24 Kinds of listening  What kinds of listening do you know?  Why do we listen?

25. BGR25 Kinds of listening  To learn;  To assess (judge);  To sympathize;  We combine all kinds.

26. BGR26 Effective listening  What threats of effective listening do you know?

27. BGR27 Threats  Physical barriers;  Psychological barriers;  Interactive barriers.

28. BGR28 Communication situations 1.Listening to somebody from different culture. 2.Listening to an unknown cousin at a wedding party. 3.Visiting grandma & spending an evening with her & her friends. 4.Taking part in a new computer programme course, which you are not going to use. 5.Taking part in a lecture at your friend’s faculty. 6.Taking part in a long group discussion on the group project. 7.Visiting an art gallery with a guide.

29. BGR29 Communication Thank you Brygida Gwiazda-Rzepecka b.gwiazda-rzepecka@wso.wroc.pl