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Published byGarey Roberts Modified over 8 years ago
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Communication
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The sharing of a thought, idea or feeling Definition Different forms of communication: Reading Writing Listening Touching Seeing
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Elements of the Communication Process Sender- creator of the message Message- the information Channel- the route Receiver- individual who interprets the info Feedback- response the receiver gives to the sender Interference- anything that changes the meaning
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Verbal - Can be spoken or written - Helps the healthcare worker assess what the patient knows and feels Non-Verbal - What is not said - Body language - Non verbal messages express more of the true meaning Types of Communication 7% Spoken Word 38% Tone of Voice 55% Body Language
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Barriers to Communication Heavily medicated patients Hearing or Visually Impaired Using slang words Language Barriers/ Limited English Terminology Cultural Differences
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Conveying a Positive Attitude HCW need to be aware of their own bias and attitudes The receiver must have trust in the HCW HCW needs to be willing to say: “I don’t know, but I will try to find that information for you”
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Nonverbal Communication 1. Gestures4. Eye Contact 2. Body Language &5. Object postureCommunication 3. Facial Expressions 6. Touch
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Gestures Differ by culture Can be used in addition to words Express variety of feelings Thumbs up! Wave Wink
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Facial Expressions Most expressive part of the body 6 (+1) universal emotions shown! Fear Surprise Anger *Contempt Disgust Happiness Sadness
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Eye Contact Often initiates communication Means respect and a willingness to listen Looking away means anxiety, or avoidance of communication Cultural Differences - some view eye contact as an invasion of privacy - it can be considered disrespectful
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Object Communication Clothing and Hairstyles Healthy people with good self- esteem pay attention to dress and grooming. People feeling ill show less interest in appearance and dress. HCW should: have uniforms clean, neat and fit well; appear appropriate
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Touch Multiple Meanings Positive Messages - reassurance - share warmth - approval - emotional support Negative Messages - anger - frustration - punishment - invasion of personal space
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