1. INAIR 2015 1 →November 13 th, 2015 →“Benefits from an optimization culture” →Thomas Hoff Andersson Director of Airport Optimization, Copenhagen Airports

2. Copenhagen Airports 2 →25,6 million passengers (+6,5 %) →> 250.000 operations (+2,8 %) →> 60 Airlines, 160 destinations →Private ownership 57.7 % Government ownership 39.2 %

3. CPH is very well connected 3 Metro Highway Train Bridge/tunnel to Sweden 10 minutes from Copenhagen city & 10 minutes from Sweden

4. 4 Show case: Check-in 2010

5. 5 Show case: Check-in 2015 →Picture taken summer 2015(busiest day) →Dynamic counter and queue area allocation done by CPH →2 step self service bag drop →Self service kiosks relocated →Alliance common use check-in →Automatic waiting time measurement →Demand for check-in counters reduced by > 30 % →Supply matching demand

6. 6 Show case: Baggage reclaim August 2014

7. 7 Show case: Baggage reclaim August 2015 →Ground Handler Process Time for Inbound Shortshipped Baggage →2014 average: 7 minutes in total →2015 Q4 average: 1 minute in total →Inbound Shortshipped Baggage Dwell time in Baggage Reclaim →2014 average: 36 hours →2015 Q4 average: 4 hours →Storage Space required in Baggage Reclaim →2014 peak: 550-1200m2 →2015 peak: 10-100m2

8. 8 New Istanbul Airport – Concept of Ops