1. How do I obtain career success? (Quality skills to pay the bills) Introduction to Personal Growth HS 2 Employability Business Management and Administration Cluster

2. Objective  Demonstrate basic career success and workplace skills.  Discuss workplace skills for the 21 st century. Employability Business Management and Administration Cluster

3. Questions?? Do you possess the skills to pay the bills? Are you able to obtain a job and keep it? Do you possess positive workplace qualities? Employability Business Management and Administration Cluster

4. Overview Career readiness and employability skills have become an increasingly critical part of education. Employers are desperately seeking people with a combination of skills that seem to fall under this career readiness and employability umbrella. This includes such things as soft skills, customer service skills and life skills.

5. The National Associations of Colleges and Employers, NACE, recently published the skills and qualities that employers are looking for in college graduates.National Associations of Colleges and Employers, NACE In the report, NACE states: “Employers considering new college graduates for job openings are looking for leaders who can work as part of a team and communicate effectively.” Life Knowledge ®

6. Here are the skills NACE reports as most important to employers, in order of priority: Life Knowledge ® 1.Leadership 2.Ability to work in a team 3.Communication skills (written) 4.Problem-solving skills 5.Strong work ethic 6.Analytical/Quantitative Skills 7.Technical skills 8.Communication skills (verbal) 9.Initiative 10.Computer skills 11.Flexibility/adaptability 12.Interpersonal skills 13.Detail-oriented 14.Organizational ability 15.Strategic planning 16.Friendly/outgoing personality 17.Tactfulness 18.Creativity

7. Why are soft skills important for CTE students? 1) Companies demand it; So-called soft skills are the bedside manner of the workplace. They are the transferable skills that employees use in every job in every industry.transferable skills The economy will continue to emphasize customer service. While graduates from a CTE program can have the technical or knowledge-based ability (i.e. certifications) to do a job well, often soft skills are the make-or-break in getting and keeping a job.While graduates from a CTE program can have the technical or knowledge-based ability (i.e. certifications) to do a job well, often soft skills are the make-or-break in getting and keeping a job.

8. 2.) Better Customer Service Regardless of the job (CNA, auto mechanic, EMT, etc.) being able to relate to customers is required. Gone are the days where people could focus only on the technical skills they brought to the job. Superior customer support for companies is a key differentiator in a crowded competitive market place. A key competency in the service economy is how you treat customers and nothing is more important in the healthcare field, for example.healthcare field Life Knowledge ®

9. 3.) Technical Skills Will Change Technology is impacting all of us at work, at home and as consumers. Technical skills change quickly as tools, software, and innovation are introduced in every job across all industries. Soft skills do not change as fast and are transferable to any job. Life Knowledge ®

10. Why People Aren’t Hired  Poor social /workplace skills  Poor personal appearance.  Inability to communicate clearly, poor voice, grammar, etc.  Lack of enthusiasm and confidence Employability Business Management and Administration Cluster

11. Basic Career Success Skills Communication  written  oral  non-verbal  positive Non-verbal  listening Employability Business Management and Administration Cluster

12. How do we communicate? Nonverbal—communication in ways other than with words. Verbal - 7% Tone - 40% body language - 53% Business Management and Administration Cluster Employability

13. How do we communicate? Non-verbal communication examples  facial expressions  body posture  eye contact  direct stares  no eye contact  rolling eyes  sighs Business Management and Administration Cluster Employability

14. Basic Career (Workplace) Success Skills Communication  written  oral  non-verbal  positive Non-verbal  listening Employability Business Management and Administration Cluster

15. Classroom/Workplace Success skills for the 21 st Century Employability Business Management and Administration Cluster

16. Communication  This is No. 1 on most expert’ lists of what it takes to be successful.  Can you express your thoughts simply and clearly?  Are you good at interpersonal interactions? Employability Business Management and Administration Cluster

17. Communication  Verbal and nonverbal in a professional manner  (no yelling & screaming at employees and co-workers  Able to resolve issues reasonably Employability Business Management and Administration Cluster

18.  If you feel insecure about your communication ability, develop this valuable skill by ramping up your involvement in team projects, club meetings, and daily interactions with classmates and acquaintances.  Get involved. Employability Business Management and Administration Cluster

19. Logical Thinking Skills  Do you have a knack for thinking through a problem and coming up with a practical solution?  Are you detail-oriented?  Thinking skills are especially prized in professions where employees must multi-task under pressure. Employability Business Management and Administration Cluster

20. Teamwork Skills  Do you work well with others?  Whether in upper-level management or an entry-level job, being able to work effectively in a group will be required of you in any occupation.  You don’t have to be extremely outgoing, but you must be able to interact with difficult people, handle conflict, control your temper, and be cooperative. Employability Business Management and Administration Cluster

21. Technical Skills  Chances are that you are computer and technically savvy already.  No matter what field you go into, being able to work with complex systems or equipment will be invaluable. Employability Business Management and Administration Cluster

22. Strong Work Ethic  Communication, logical, teamwork, and technical skills do not count for much unless you: –commit to and meet deadlines –put work before personal matters –show up on time every day –get enough sleep to do a good job –show integrity, exhibit honesty and display high ethical standards in every interaction. Employability Business Management and Administration Cluster

23. Work Ethic  Build your work ethic during school by making sure you:  meet teacher-directed deadlines  attend class every day  do your best work, and refrain from cheating.  The connection to work ethics is clear—if you practice being ethical at school, you’ll form a pattern that will follow you into a career. Employability Business Management and Administration Cluster

24. Evaluate Your Professionalism  Professionalism is a highly regarded trait by all organizations. For some, punctuality is important. For others, dress and appearance are most important.  Traits relating to professionalism on which you may be evaluated include: Maturity Punctuality and Dependability Appropriateness of Appearance Reliability Time Management Responsibility Employability Business Management and Administration Cluster

25. Respect  Respect the cultures of others  Recognize the work of others with compliments  Respect the privacy of others  Keep things confidential  Maintain loyalty in the workplace  Show interest in the company Employability Business Management and Administration Cluster

26. Communication  Communication(n): the process by which information, thoughts, ideas, feelings, and questions are transmitted from one person to one or more other people.  Communication checklist:  Speak when spoken to  Offer insight  Listen to those in authority  Accept and learn to improve when criticized  Be silent when necessary  Develop a relationship with your supervisor. Always maintain communication in the event of tardiness or inability to work. Employability Business Management and Administration Cluster

27. Punctuality  ALWAYS come to work on time.  Inform your supervisor if you are going to be late, and do your best to be dependable.  Try to schedule appointments and other engagements on days not scheduled to work.  Maintain good attendance & punctuality. Employability Business Management and Administration Cluster

28. Other areas  Maturity: You should be able to handle pressured situations and criticism  Punctuality : You should always be strictly observant of an appointed or regular time; not late; prompt.  Dependability : Being reliable is mandatory in the workplace. Always stay in constant communication with your supervisor  Appropriateness and Appearance: This includes behavior and visual appearance. Using appropriate language and respecting others. Employability Business Management and Administration Cluster

29.  Reliability : Your boss and coworkers should be able to depend confidently or put trust in you and your work ethic.  Time Management : Using time effectively. Complete all tasks by the due date. Being late is not impressive and can result in delaying the company  Responsibility: Always be responsible for your own actions. Excuses are not impressive and they make you look improfessional. Employability Business Management and Administration Cluster

30. Benefits of Volunteering Employees develop skills that benefit the business Improves team work Businesses seen as improving community which results in more customers Employability Business Management and Administration Cluster

31. Definition of Career Success Continuously demonstrating those qualities, attributes and skills necessary to succeed and further prepare for a chosen profession while effectively contributing to society. Employability Business Management and Administration Cluster