1. Building Coordinators Luncheon January 20, 2016

2. Agenda Welcome – Pete Strazdas and Jan Van Der Kley LUNCH Presentations Building Coordinator Custodial Survey Results (5 min.) Maintenance Service Center Forms and Customer Survey Results (5 min.) Bronco Project Process Update (5 min.) Departmental Safety Policy (10 min.) Questions and Answers (5 min.) Raffle Drawing

3. Building Coordinator Custodial Survey Results

4. Cleanliness rating for specific areas

5. Rate the quality of services we provide

6. Maintenance Service Center Forms and Customer Survey Results

7. Agenda Customer Survey Event Request Process About Bronco Fix-It

8. Customer Surveys 2,709 responses since April 2014 15% response rate Any negative responses that we receive are addressed individually Thank you for your continued feedback

9. Event Requests An Event Request Form is used anytime there is event on campus that requires assistance from Facilities Management Extra custodial assistance Power for an outdoor event Snow Removal

10. Event Requests Over 300 events have utilized Facilities Management services by filling out the Event Request Form Event Request Form can be found at: http://www.wmich.edu/facilities After nearly three years and over 300 events we sent out a survey to users As a result of the survey, we are working on an improved process Updating form to a web based form Implementing wrap-up conversations Designating a point person for all facilities aspects of an event

11. What is Bronco Fix-It?

12. Bronco Fix-It Requests Bronco Fix-It is a web based form that can be used to submit work requests to Facilities Management Form can be found at https://www.wmich.edu/facilities/ maintenance/fixit https://www.wmich.edu/facilities/ maintenance/fixit Forms are submitted then processed by the Facilities Management Service Center Types of requests that can be submitted Maintenance Landscape Custodial Logistical Recycling Sign Shop Residence Life Requests Lock Shop

13. How do I know when it should not be a Bronco Fix-It Request?

14. Bronco Fix-it vs. OIT Help Desk Bronco Fix-It (Maintenance) No power Maintaining fixtures OIT Help Desk Classroom technology Cable, Internet, Phone

15. Bronco Fix-It vs. Bronco Project Bronco Fix-It (Maintenance) Making repairs Maintaining/replacing current assets Bronco Project New Construction Office Renovations New furniture Installing new departmental equipment

16. Bronco Project Process Update

17. Overview of the Bronco Process Client Involvement Approvals Initial Client Project Meeting Feasibility & Design ConstructionCloseout Project Manager Throughout Whole Project

18. Project Request FM website to submit project request Timely assignment of project # and project manager Website Resource Information about first meeting with project manager Information about cost and billing Information about Phases and Procedures

19. Initial Client Project Meeting

20. Feasibility and Design Agreement on scope, schedule and budget to complete design Project Manager creates collaborative team of client and design professionals to take vision and formulate the design details Meeting client expectations Project Manager coordinates presentation of design document drafts for review to gather input from client Client approves and signs off on design

21. Construction Project Manager coordinates construction schedule and process Project Manager oversees construction of project to completion Meeting client expectations Project Manager keeps client engaged and involved throughout project Client signs off at substantial completion of project with a punch list

22. Closeout Complete punch list items CELEBRATION!!! Final review of project success Client Feedback survey

23. Departmental Safety Policy

24. Do the activities of your building include or work with any of these… Labs Studios Shops/works with chemicals Animals Biological agents Body fluids Radiation resources Moving machinery Extreme temperatures High voltage electricity What do all of these buildings have in common?

25. Who’s in charge? According to WMU’s General Safety Policy, who is responsible for ensuring departmental safety policies are in place and followed?

26. WMU General Safety WMU’s approved and adopted safety rules and regulations are located at http://esem.wmich.edu/safety.htm http://esem.wmich.edu/safety.htm

27. Important components of departmental safety policies include… Define faculty, staff, and student responsibilities for safety Actions to be taken in case of an emergency Safe operating procedures for defined areas

28. Buildings with AEDs are required to… Complete CPR training every two years Complete annual Blood-borne pathogen training

29. Answers to your questions

30. Thank You!