1. 1. Accurate & Timely intelligence shared by all 2. Effective tactics and strategies 3. Rapid deployment of resources 4. Relentless follow-up and assessment CincyStat Tenets

3.  Street Paving & Reconstruction  Traffic Management  Change Order Rate  Transportation Strategy & Plan  Permitting  Procurement Reform & Economic Inclusion  Energy Conservation  Customer Service

4.  FY16 Street Paving Performance Agreement Priority: Develop and begin implementing a plan, with budget estimates, to significantly increase the level of improvements made to the City’s roadways. The plan should demonstrate the projected effect on the City’s Pavement Condition Index (PCI) and be structured to couple properly timed preventive maintenance with full-scale street rehabilitation. The plan should provide estimates of the optimum investments needed over time to sustain an acceptable citywide PCI distribution.

5. Performance Measure Template: Pavement Condition: Rating# Lane Miles % of all Lane Miles Average Citywide Condition65 Excellent (92-100)50517 Very Good (82-91)45815 Good (68-81)85028 Fair (50-67)79626 Poor (35-49)32311 Very Poor (20-34)1094 Failed (0-19)191

7.  FY16 Permitting Performance Agreement Priority: Ensure DOTE permit operations are working effectively with the Permit Center to ensure a streamlined process from the perspective of the customer. Closely track and monitor permit approval turnaround times.

8. Performance Measure Template Permits Permit Types # Permits IssuedMedian Time to Issue (days) CDTPBAR2718.6 CDTPCWWD7860.9 CDTPCWWE1082.5 CDTPDUKE2507.9 CDTPDUKG10221.4 CDTPEQPT12860.7 CDTPEXLD8230.1 CDTPMSDC6431.2 CDTPMSDE94.75 CDTPNITE20 CDTPRPP0N/A CDTPSMU10 CDTPSTOP7783.7 CDTPSWDW750.2 CDTPUSE4510.7 CPEPCWWD0CPO CPEPLIC5098.3 CPEPMORE0N/A CPEPMSDC0N/A CPEPNITE50 CPEPPSD10 CPEPSTOP1O

9. Permit Types Description CDTPBARBarricade Permit CDTPCWWDWater Works Distribution CDTPCWWEWater Works Engineering CDTPDUKEDuke Electric CDTPDUKGDuke Gas CDTPEQPTEquipment Permit CDTPEXLDExcess Load Permit CDTPMSDCMSD Collection CDTPMSDEMSD Engineering CDTPNITENight Work CDTPRPPResidential Parking CDTPSMUStorm Sewer CDTPSTOPContractor Utility Work CDTPSWDWSidewalk and Driveway Permits CDTPUSEUse Permit CPEPCWWD CPEPLICContractor License CPEPMORE CPEPMSDC CPEPNITE CPEPPSD CPEPSTOP

11.  FY16 Customer Service Performance Agreement Priority: Focus on delivering high quality customer service to all Cincinnati residents and department customers by using data driven tactics and strategies to continuously improve. Develop a service catalog of all transactional services provided by the department and begin collecting data on volume of requests and turnaround times. Look to establish methods for receiving customer service feedback.

14.  All street lights in the City of Cincinnati are owned either by Duke Energy or the City  Duke Owned: All electric streetlights ◦ Assessed ◦ Unassessed  City Owned: ◦ Gas Streetlights ◦ Electric:  Assessed  Unassessed

16.  FY16 Change Order Performance Agreement Priority: Track the change order rate and dollar amount for both design and construction of capital projects.

20. 1. Accurate & Timely Intelligence shared by all 2. Effective tactics and strategies 3. Rapid deployment of resources 4. Relentless follow-up and assessment CincyStat Tenets