1. Lucent Worldwide Services Knowledge Seminars Network Management: The Success Factors Sharing the knowledge behind the network Presented by Jeanne Pruettjpruett@lucent.com Rick Blumrickblum@lucent.com

2. 9/29/2016 2 Background s Lucent Worldwide Services is a provider of network consulting, intelligent maintenance and management, and software solutions.  Seminar objectives l Present the major elements of network management l Provide specific techniques to aid in planning and implementing network management solutions

3. 9/29/2016 3 Network Management Research s Web-based industry surveys l Network Operations Centers l Network and Systems Management Total Cost of Ownership s Represent a cross-section of end-user organizations and network solutions providers s Survey reports available at www.lucentservices.com/surveys

4. 9/29/2016 4 Drivers for Network Management  Businesses must leverage their technology infrastructures to remain competitive s IT staff are better leveraged if freed from menial redundant tasks that can be automated s Management systems simplify operation of new multifunction converged networks s Problems need to be isolated and resolved

5. 9/29/2016 5 Network Management Definition s Deploying and coordinating resources to plan, operate, administer, analyze, evaluate, design, and expand the network to meet service-level objectives at all times at a reasonable cost with reasonable capacity. People Processes and Standards Tools Business Objectives Enterprise Applications Network Infrastructure

6. 9/29/2016 6 Importance of Improving NSM Capabilities

7. 9/29/2016 7 Integration Level for Networks and Systems

8. 9/29/2016 8 Planning Design Operations Optimization Applications Networks Design Cycle Implementation

9. 9/29/2016 9 NSM Assessment: Data Collection s Documentation l Network and systems diagram l Hardware inventory l Current NSM system and reports generated s Interviews l Operations l CIO s Observations of efficiencies l Day-to-day functions l Problem resolution lifecycle

10. 9/29/2016 10 NSM Assessment: Data Consolidation s Review data l Similarities l Differences s Compare to best practices l FCAPS l TMN

11. 9/29/2016 11 NSM Assessment: Gap Analysis s Provides real detail of differences between your organization and industry best practices s Addresses functions of network management s Addresses tools/instruments of network management

12. 9/29/2016 12 NSM Assessment: Action Plan s Recommendations made based on results of gap analysis s Priorities set s Timeframes set s Estimate of demand on tools, equipment, and human resources

13. 9/29/2016 13 Benefits of Network Management Assessments s Results can be combined with quality management s Standardization of processes, procedures, instruments, and human skill levels s Helps pinpoint areas to be in- sourced/out-sourced/out- tasked

14. 9/29/2016 14 Critical NSM Success Factors: Standards Enables detection, isolation, and correction of abnormal operation of the network Exercises control over, identifies, collects data from/provides data to network elements Measures network services usage and determines network costs and customer charges Evaluates/reports on behavior and effectiveness of network equipment Provides for management of network communications security F ault C onfiguration A ccounting P erformance S ecurity

15. 9/29/2016 15 FCAPS Importance to Managing NSM TCO

16. 9/29/2016 16 Telecommunications Management Network (TMN) s Organized architecture for interconnecting various types of operations support systems and telecommunications equipment s Standard umbrella for all networks operated by phone companies and network services providers

17. 9/29/2016 17 Network Management Protocols s Internet Engineering Task Force (IETF) l Simple Network Management Protocol –SNMPv1 –SNMPv2 s International Telephone and Telegraph Consultative Committee (CCITT) l Common Management Information Protocol (CMIP) l Telecommunication Management Network (TMN)

18. 9/29/2016 18 SNMP Structure

19. 9/29/2016 19 Strengths of SNMP s Agents widely implemented s Simple to implement s Minimal agent-level overhead s Good polling approach for LAN- based managed objects s Robust and extensible s Best direct manager-agent interface s Meets a critical need – available and implementable at the right time

20. 9/29/2016 20 Weaknesses of SNMP s Too simple; does not scale well s No object-oriented data view s Unique semantics make integration with other approaches difficult s High communication overhead due to polling s Many implementation-specific (private MIB) extensions s No standard control definitions s Small agent (one agent/device) might be inappropriate for systems management

21. 9/29/2016 21 Strengths of CMIP s General and extensible object- oriented approach s Support from the telecommunications industry and international vendors s Support of manager-to-manager communications s Support of a framework for automation

22. 9/29/2016 22 Weaknesses of CMIP s Complex and multi-layered s High overhead s Few CMIP-based management systems shipped s Few CMIP-based agents in use

23. 9/29/2016 23 Critical NSM Success Factors: Tools/Instruments s Management Integrators s WAN/LAN element management systems s WAN/LAN monitors s WAN/LAN analyzers s Software monitors s Security management systems s Administration instruments s Documentations tools

24. 9/29/2016 24 Tools/Instruments (cont.) s Presentation tools s Trouble-tracking tools s Modeling instruments s Databases s Management information base tools s Console emulator s Expert systems

25. 9/29/2016 25 NSM Applications s Platform extensions s Device-specific applications s Process-specific applications s Service-specific applications s Systems management applications s Traffic monitoring and analysis applications s Application development toolkits

26. 9/29/2016 26 Critical NSM Success Factors: Processes Biggest Challenge to Improving NSM TCO

27. 9/29/2016 27 Business Model of NSM Processes

28. 9/29/2016 28 Critical NSM Success Factors: People

29. 9/29/2016 29 People Issues s Scarce technical resources s No standard job descriptions and responsibilities s Few specific academic training programs s Rapidly changing network technology s Changes in network management instrumentation s Shorter career paths s Few upwardly mobile alternatives

30. 9/29/2016 30 Case Study PROBLEM ISSUES SOLUTION s Client wants to integrate 29 web sites into one e-commerce site. s Do they have the bandwidth necessary? s Do they have the network management capabilities to support it? s Do the have the staff to support it? s Performed Network Management Assessment (FCAPS) l Client needs to add staff in areas of performance management, asset management and project management. l Client needs to implement performance engineering.

31. 9/29/2016 31 s Start with a Network Management Assessment l Collect Data l Consolidate Data l Review Data – Compare to Best Practices l Create Action Plan The Bottom Line

32. 9/29/2016 32 Lucent Network Operations and Management Consulting Services s Assessment l Evaluate existing strategy and architecture l Identify gaps l Make recommendations s Architecture l Create comprehensive architectural design l Leverage existing strengths, capabilities, and products to maximize ROI s Implementation l Translate, deploy, train, and implement network architecture

33. 9/29/2016 33 Question and Answer

34. 9/29/2016 34 Thank You s Feedback survey l Tell us what you think about this seminar www.lucentservices.com/seminars/thanks.asp s Upcoming seminars l Network Challenges & Opportunities, February 28th l HIPAA: The New Security Imperative, March 14th s For more information l E-mail seminars@ins.com l Call 888-767-2988 (outside US: 650-318-1020)