1. Office of Institutional Research and Effectiveness S O E S urvey of O rganizational E xcellence University of Texas–Pan American 2001 2003 2005 2007

2. SOE 2001 to 2007 Packet SSOE Summary UUTPA Executive Summary DDivision &/or Unit Executive Summary SSOE Dimension Descriptions LLocally Generated Statements EEnglish or Spanish Survey PPresentation Evaluation Form Office of Institutional Research and Effectiveness 2

3. 3 Survey Method Abbreviated 84 statements related to organizational excellence Employees Responded These individual responses are used to score: Each statement Each Aspect or Construct Each Dimension Possible Responses 1)Strongly Disagree 2)Disagree 3)Feel Neutral 4)Agree 5)Strongly Agree

4. Office of Institutional Research and Effectiveness 4# of ## The Effect of the Scoring Method Responses are grouped into the aspects and dimensions. The mean score is multiplied by 100 to represent the aspect and the dimension score. Possible Responses 1)Strongly Disagree 2)Disagree 3)Feel Neutral 4)Agree 5)Strongly Agree Aspect & Dimension Scores 100) Strongly Disagree 200) Disagree 300) Feel Neutral 400) Agree 500) Strongly Agree

5. Office of Institutional Research and Effectiveness Response Rate 2001 Response Rate: 37% -- 489 out of 1,322 employees 2003 Response Rate: 28% -- 429 out of 1,514 employees 2005 Response Rate: 38% -- 619 out of 1,641 employees 2007 Response Rate: 44% -- 757 out of 1,739 employees

6. Office of Institutional Research and Effectiveness 6 Dim#DimensionsDescription 1 Work Group This dimension relates to employees' activities within their immediate work vicinity. They include factors that concern how employees interact with peers, supervisors and all of the persons involved in day-to-day work activity. 2 Accommodations This dimension looks at the physical work setting and the factors associated with compensation, work technology and tools. It is the "total benefit package" provided to employees by the organization. 3 Organizational Features This dimension addresses the organization's interface with external influences. It is an internal evaluation of the organization's ability to assess changes in the environment and make needed adjustments. 4 Information This dimension refers to how consistent and structured communication flow is within the organization and to outside groups. It examines the degree to which communication is directed towards work concerns. 5 Personal This dimension reports on how much internalization of stress is occurring and the extent to which debilitating social and psychological conditions appear to be developing at the level of the individual employee. Dimensions of Organizational Excellence

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12. Office of Institutional Research and Effectiveness 12 Survey of Excellence: Higher Education Survey Observations and Reflections

13. Office of Institutional Research and Effectiveness Aspects of the Dimensions of Excellence Summary for UTPA  4 Aspects of the Dimensions of Excellence have scored in the top 5 for all four survey years  Quality Aspect in the Organizational Features Dimension  Strategic Aspect in the Organizational Features Dimension  Physical Environment Aspect in the Accommodations Dimension  Burnout Aspect in the Personal Dimension  4 Aspects of the Dimensions Excellence have scored in the bottom 5 for all four survey years  Fair Pay Aspect in the Accommodations Dimension  Internal Aspect in the Information Dimension  Team Effectiveness Aspect in the Work Group Dimension  Fairness Aspect in the Work Group Dimension

14. Office of Institutional Research and Effectiveness Questions & Discussion Contact Information: Leroy Philbrook Phone: (956) 316-7146 This presentation is online at: http://www.oire.panam.edu/publications/soe2007.ppt