1. © 2012 IBM Corporation Rational Insight | Back to Basis Series Working on Enhancement/Defect Nick Hu Shuai 2012/05/17

2. © 2012 IBM Corporation Rational Insight | Back to Basis Series 2 9/29/2016 Definitions A software enhancement is used to implement the software requirement. In engineering, a requirement is a singular documented physical and functional need that a particular product or service must be or perform. (Wikipedia) A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that produces an incorrect or unexpected result, or causes it to behave in unintended ways. (Wikipedia)

3. © 2012 IBM Corporation Rational Insight | Back to Basis Series 3 9/29/2016 States

4. © 2012 IBM Corporation Rational Insight | Back to Basis Series 4 9/29/2016 New  Triage Assign to owner. It means a preliminary investigation of the solution. The owner can over the WI to others, if its not his/her field to resolve it. Metric: Must Fill: Estimation: How much time you will need to accomplish the WI. Abs(timspent- estimation)/estimation < 50%. Planned For: Assign it to an appropriate Iteration. Priority: Change the Priority to a certain level, based on if it’s urgent. Response to the historical comments if necessary. Search for potential duplicate and duplicate it. Add subscribers and adjust other items if necessary.

5. © 2012 IBM Corporation Rational Insight | Back to Basis Series 5 9/29/2016 Triage  In Progress It means the implementation of the enhancement, or the resolution of the defect. Must Fill: Timespent: Daily update the time spent Correction: If the estimate isn’t correct Due Date: Expected date when the WI can be resolved. Priority: Change it if necessary Discussion: Comments should be well composed – *Touch the spot. – *If you need his/her actions, please use @ Relations If the WI depends on the resolutions of other WI, please create “Dependency” between them. If the WI has certain relations: Same root cause, Causal relation and etc, Please link them as related If you break down the WI into smaller unit, please create the Parent-Child relation. If the WI needs a technote, please create a Task for UA and link them.

6. © 2012 IBM Corporation Rational Insight | Back to Basis Series 6 9/29/2016 In Progress  Resolved It means new functions will be added to the system, and errors will be adjusted without affecting existing functions. Metric Must do: Unit test to make sure the deliverable works as expected. Run personal build to make sure the deliverable won’t break build Check in the change set and Submit for review. The mandatory is any WI above “Major” severity or code change > 50 lines. Specify the test case in comments (What scenario is covered) Fill time spent

7. © 2012 IBM Corporation Rational Insight | Back to Basis Series 7 9/29/2016 In Progress  Resolved Resolutions: (R:RRDI,I:Insight) (I,R)“Duplicate” needs to specify the work item duplicated in links section. (I,R)“Won’t Fix” indicates that this is an issue but won’t be fixed for some reason. (I,R)“Works for Me” means the defect can’t be reproduced on owner’s machine (I,R)“Invalid” indicates that it is an invalid defect. (R)“Track Elsewhere” indicates there’s another WI tracking the same issue (R)“Information Provided” can’t or don’t have to fix it, because there’s an official document to address the issue. Defer:

8. © 2012 IBM Corporation Rational Insight | Back to Basis Series 8 9/29/2016 www.ibm/software/rational

9. © 2012 IBM Corporation Rational Insight | Back to Basis Series 9 9/29/2016 Revision History AuthorDateVersionComment Initial Draft