1. Building Productivity By Putting Teamwork To Work Copyright Universal Training Concepts, Inc. 2014

2. Comfort Model _____ Zone _______ Zone _____Zone Copyright Universal Training Concepts, Inc. 2014 2

3. _______ __% Copyright Universal Training Concepts, Inc. 2014 ______ __________ _____________ 3

4. Copyright Universal Training Concepts, Inc. 2014 Source: George O. Charrier (reference Wikipedia) ESPRIT Cliques _____ High loyalty Mutual acceptance Unity/high cohesiveness High spirit CONSTRUCTIVE Conflict is dealt with Leadership shared Cliques ______ Team spirit builds Open-minded, active listening BID FOR POWER Team building & maintenance important Creative suggestions fall flat Cliques ____________ Conflict arises – voting, etc. Competition for attention WHY ARE WE HERE? Sense hidden agendas Begin risk-taking Identity still low Cliques ______ Define objectives/goals POLITE Minimum feedback/disclosure Conflicts usually absent Hidden agendas stay hidden Cliques _______ Get acquainted 4

5. Copyright Universal Training Concepts, Inc. 2014 Accountability Definition “A personal choice to rise above one’s _____________ and demonstrate the ownership necessary for achieving desired _____ – See It, Own It, Solve It, Do It.” Source: “The Oz Principle”, by Roger Connors 5

6. Copyright Universal Training Concepts, Inc. 2014 The Question “What else can I do to rise above my ____________ and achieve the ______ I want?” Source: “The Oz Principle”, by Roger Connors 6

7. Copyright Universal Training Concepts, Inc. 2014 ______ The Line _____ The Line The Line ____________ __________ 7

8. Copyright Universal Training Concepts, Inc. 2014 _____________________ (IR) IR 8

9. Copyright Universal Training Concepts, Inc. 2014 _____________ (JA) IR JA 9

10. A _______________ learning, working and ________ interdependently to reach specific _____ and __________ in support of a ________ _______. Team Copyright Universal Training Concepts, Inc. 2014 10

11. Teamwork The __________, __________ process of a group of people learning, working and growing interdependently to reach specific goals and objectives in support of a common mission. Copyright Universal Training Concepts, Inc. 2014 11

12. 3 Ingredients of Teamwork C__________ I___________ D__________ Copyright Universal Training Concepts, Inc. 2014 12

13. C_______ A_________ P_______ D__ 4 Step Process of Teamwork Copyright Universal Training Concepts, Inc. 2014 13

14. StandardDesired C Copyright Universal Training Concepts, Inc. 2014 A P D 14

15. “The _______ of a business is to get and keep customers. The ____ of a business is to make money. If you confuse the function and the goal, you go out of business.” Peter Drucker Copyright Universal Training Concepts, Inc. 2014 15

16. Task Process SendingReceiving End Point __ Result The Point? Logic? ___? Build Up Process _____ ________? Feelings How? Copyright Universal Training Concepts, Inc. 2014 16

17. I ______ ___ XXXBBXXX MB PB 17

18. Closure _______________ LO-LO Concept ______________ Two Phenomena Copyright Universal Training Concepts, Inc. 2014 18

19. “When people feel _____, they feel _______. When they feel ________, they’re more likely to _________ and _________.” Chip R. Bell Copyright Universal Training Concepts, Inc. 2014 19

20. 7311 W. Charleston Boulevard Suite 100 Las Vegas, NV 89117 513-779-7134 www.utctraininginc.com Copyright Universal Training Concepts, Inc. 2014 20 Universal Training Concepts

21. EVALUATION How do you feel about the work accomplished in the session? Choose one and add your comments. Copyright Universal Training Concepts, Inc. 2008 May we have your permission to use your comments ? ___Yes ___No If yes, please provide your name: ____________________________