1. SMALL GROUP CHARACTERISTICS Three or more individuals Achieve a common purpose Feedback is key Synergy- cooperation within the group

2. ROLES Informal –Task –Maintenance –Disruptive Formal –titles Role fixation

3. GROUP STRUCTURE Task dimension –Work performed –Productivity is key Social dimension –cohesiveness

4. GROUP DYNAMICS [social loafing] Only are concerned with “number 1” Lack motivation Handling a “social loafer” –Collaboration with other group members –What task(s) will they do –Ask what do they want to do

5. GROUP NORMS “Have/should/can’t ” do Types of norms: –Explicit=behavior –Implicit=conduct Groups will conform to established norms –Conformity (disc)

6. LEADERSHIP Transactional process- two way street Leaders are goal oriented Leaders have excellent communication skills Types of leaders –Trait- physical/personality –Style- directive/participative –Situational-adaptable

7. TEAMWORK [managing conflicts] Tackle problem early Manage emotions Cooperative climate Leaders must adapt to the group

8. TEAMWORK [groupthink-char.] No debate Overemphasis on team unity No decision making structure “You are with us- or against us”- fallacy

9. TEAMWORK [groupthink-avoidance] Ask an outsider to look at decisions/conflict s Leader stays quiet (for now) Someone needs to be the “devils advocate” Reflection

10. GROUP PROBLEM SOLVING [standard agenda] Identify the problem Analyze problem Create “rules” Develop creative solutions –brainstorming Evaluate solutions Implement plan