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Management of Aeronautical Science Module 6 Human Factors and Crew Resource Management from a Management Standpoint © 2013 Project Lead The Way, Inc.Engineering.

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Presentation on theme: "Management of Aeronautical Science Module 6 Human Factors and Crew Resource Management from a Management Standpoint © 2013 Project Lead The Way, Inc.Engineering."— Presentation transcript:

1 Management of Aeronautical Science Module 6 Human Factors and Crew Resource Management from a Management Standpoint © 2013 Project Lead The Way, Inc.Engineering Design and Development

2  March 29 1858 — Two men, Brown and Dean, make the first balloon flight in Australia in a hydrogen balloon named the “Australasian.” THIS DAY IN AVIATION

3  March 29 1920 — Located about 10 miles due south of the City of London, England, Waddon Airport at Croydon is used for the first time as London's airport. Until this date, Hownslow has been considered the capital's main airport. THIS DAY IN AVIATION

4  March 29 1923 — Lieut. Alexander Pearson, USAS, makes a record 500 km flight, 167.8 mph in a Verville- Sperry, with Wright 350- hp engine, at McCook Field, Dayton, Ohio. THIS DAY IN AVIATION

5  March 29 1923 — Lieut. L. J. Maitland, USAS, at McCook Field, makes a record speed flight in an Army-Curtiss Racer, 239.95 mph. THIS DAY IN AVIATION

6  March 29 1923 — Lieut. H. R. Harris, USAS, in a DH-4B at Dayton, Ohio, establishes a world record for 1,000 km of 127.4 mph. Harris also sets record of 114.35 mph for 1,500 km. THIS DAY IN AVIATION

7  March 29 1951 — Flight Safety Inc. begins operations at the Marine Air Terminal at LaGuardia Airport, New York with just one secretary and rented late night hours on a Link trainer simulator. THIS DAY IN AVIATION

8 Questions / Comments

9 SUNDAYMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAY 2728 Module 5 Aviation Safety and Security Mid Term Exam 29 Module 6 Human Factors / Crew Resource Management Intro 30 Beaufort County Airport 31 Module 6 Human Factors / Crew Resource Management 1 Flight line Friday 2 34 Module 6 Human Factors / Crew Resource Management 5 Module 6 Human Factors / Crew Resource Management Discussion Due 6 Beaufort County Airport 7 Module 6 Human Factors / Crew Resource Management Paper Due 8 Flight line Friday HF and CRM QUIZ 9 1011 SPRING VACATION 12 SPRING VACATION 13 SPRING VACATION 14 SPRING VACATION 15 SPRING VACATION 16 1718 Module 7 Airports, Airspace and ATC 19 Module 7 Airports, Airspace and ATC 20 Beaufort County Airport 21 Module 7 Airports, Airspace and ATC 22 Flight line Friday 26 March/April 2016

10 Questions / Comments

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12 Learning Objectives – Module 6 (3/29/16 – 4/8/16) Human Factors and Crew Resource Management from a Management Standpoint Upon successful completion of this module, you will be able to: #1 LEARNING OBJECTIVE: Explain the aeromedical factors that are essential features in the lives of aviation professionals. # 2 LEARNING OBJECTIVE: Illustrate the principles of the Aeronautical Decision Making (ADM) model. # 3 LEARNING OBJECTIVE: Differentiate among the topics that are typically included in current CRM programs. Management of Aeronautical Science

13 Learning Objectives – Module 6 (3/29/16 – 4/8/16) Human Factors and Crew Resource Management from a Management Standpoint Upon successful completion of this module, you will be able to: #4 LEARNING OBJECTIVE: Describe the evolving concepts of Crew Resource Management. # 5 LEARNING OBJECTIVE: Analyze CRM performance marker clusters for their applicability to different crew situations Management of Aeronautical Science

14 Assignments Due – Module 6 (3/29/16 – 4/8/16) Review Module 6 Instructions for the following assignments: Discussion Board Due (Human Factors / CRM) –(Due Tues Apr 5) – 2 part Paper Due – NTSB Hendricks Report (Thurs Apr 7) –2 – 3 page Quiz Due – Human Factors & CRM (Fri Apr 8) – 20 questions Management of Aeronautical Science

15 Questions / Comments

16 Management of Aeronautical Science Module 6 Human Factors and Crew Resource Management from a Management Standpoint © 2013 Project Lead The Way, Inc.Engineering Design and Development

17 Explain the aeromedical factors that are essential features in the lives of aviation professionals. A) What are the three types of medical certificates? How are they applicable? B) What are the four types of hypoxia? What are the symptoms of hypoxia? Explain Time of Useful Consciousness C) Explain symptoms and remedies for hyperventilation. D) How does changing pressure affect the middle ear and sinuses? E) Explain the effects of spatial disorientations, illusions, and motion sickness. F) How is performance affected by the following: carbon monoxide, stress, fatigue dehydration and heatstroke, scuba diving, alcohol, and drugs? G) Explain changes to vision in flight, such as empty-field myopia and night vision.

18 Explain the aeromedical factors that are essential features in the lives of aviation professionals. Introduction It is important for a pilot to be aware of the mental and physical standards required for the type of flying done. This chapter provides information on medical certification and on a variety of aeromedical factors related to flight activities.

19 Explain the aeromedical factors that are essential features in the lives of aviation professionals. A) What are the three types of medical certificates? How are they applicable? A third-class medical certificate is required for a private or recreational pilot certificate. –It is valid for 3 years for those individuals who have not reached the age of 40; otherwise it is valid for 2 years. A commercial pilot certificate requires at least a second-class medical certificate, which is valid for 1 year. First-class medical certificates are required for airline transport pilots, and are valid for 6 months.

20 Explain the aeromedical factors that are essential features in the lives of aviation professionals. B) What are the four types of hypoxia? What are the symptoms of hypoxia? Explain Time of Useful Consciousness Hypoxia means “reduced oxygen” or “not enough oxygen.” Any reduction in mental function while flying can result in life-threatening errors. Hypoxia can be caused by several factors, including an insufficient supply of oxygen, inadequate transportation of oxygen, or the inability of the body tissues to use oxygen. The forms of hypoxia are based on their causes: hypoxic hypoxia, hypemic hypoxia, stagnant hypoxia, and histotoxic hypoxia.

21 Explain the aeromedical factors that are essential features in the lives of aviation professionals. B) What are the four types of hypoxia? What are the symptoms of hypoxia? Explain Time of Useful Consciousness The symptoms of hypoxia vary with the individual, but common symptoms include: –Cyanosis (blue fingernails and lips) –Headache –Decreased reaction time –Impaired judgment –Euphoria –Visual impairment –Drowsiness –Lightheaded or dizzy sensation –Tingling in fingers and toes –Numbness

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24 Explain the aeromedical factors that are essential features in the lives of aviation professionals. B) What are the four types of hypoxia? What are the symptoms of hypoxia? Explain Time of Useful Consciousness The term “time of useful consciousness” describes the maximum time the pilot has to make rational, life-saving decisions and carry them out at a given altitude without supplemental oxygen. As altitude increases above 10,000 feet, the symptoms of hypoxia increase in severity, and the time of useful consciousness rapidly decreases.

25 Explain the aeromedical factors that are essential features in the lives of aviation professionals. B) What are the four types of hypoxia? What are the symptoms of hypoxia? Explain Time of Useful Consciousness

26 Explain the aeromedical factors that are essential features in the lives of aviation professionals. C) Explain symptoms and remedies for hyperventilation. Hyperventilation is the excessive rate and depth of respiration leading to abnormal loss of carbon dioxide from the blood. Hyperventilation can lead to unconsciousness due to the respiratory system’s overriding mechanism to regain control of breathing.

27 Explain the aeromedical factors that are essential features in the lives of aviation professionals. C) Explain symptoms and remedies for hyperventilation. Common symptoms of hyperventilation include: Visual impairment Unconsciousness Lightheaded or dizzy sensation Tingling sensations Hot and cold sensations Muscle spasms

28 Explain the aeromedical factors that are essential features in the lives of aviation professionals. C) Explain symptoms and remedies for hyperventilation. The treatment for hyperventilation involves restoring the proper carbon dioxide level in the body. Breathing normally is both the best prevention and the best cure for hyperventilation. In addition to slowing the breathing rate, breathing into a paper bag or talking aloud helps to overcome hyperventilation. Recovery is usually rapid once the breathing rate is returned to normal.

29 Explain the aeromedical factors that are essential features in the lives of aviation professionals. D) How does changing pressure affect the middle ear and sinuses? During climbs and descents, the free gas formerly present in various body cavities expands due to a difference between the pressure of the air outside the body and that of the air inside the body. If the escape of the expanded gas is impeded, pressure builds up within the cavity and pain is experienced. Trapped gas expansion accounts for ear pain and sinus pain, as well as a temporary reduction in the ability to hear.

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32 Explain the aeromedical factors that are essential features in the lives of aviation professionals. E) Explain the effects of spatial disorientations, illusions, and motion sickness. Spatial disorientation specifically refers to the lack of orientation with regard to the position, attitude, or movement of the airplane in space. Motion sickness, or airsickness, is caused by the brain receiving conflicting messages about the state of the body. Symptoms of motion sickness include general discomfort, nausea, dizziness, paleness, sweating, and vomiting.

33 Spatial disorientations, Illusions The body uses three integrated systems working together to ascertain orientation and movement in space. – Vestibular system—organs found in the inner ear – Somatosensory system—nerves in the skin, muscles, and joints, which, along with hearing, sense position based on gravity, feeling, and sound. – Visual system—eyes, which sense position based on what is seen.

34 Spatial disorientations, Illusions Vestibular Illusions –The Leans –Coriolis Illusion –Graveyard Spiral –Somatogravic Illusion –Inversion Illusion –Elevator Illusion Visual Illusions –False Horizon –Autokinesis

35 Spatial disorientations, Illusions Vestibular Illusions –The Leans can result when a banked attitude, to the left for example, may be entered too slowly to set in motion the fluid in the “roll” semicircular tubes. –Coriolis Illusion occurs when a pilot has been in a turn long enough for the fluid in the ear canal to move at the same speed as the canal. –Graveyard Spiral a pilot in a prolonged coordinated, constant-rate turn, will have the illusion of not turning.

36 Spatial disorientations, Illusions –Somatogravic Illusion rapid acceleration, such as experienced during takeoff, stimulates the otolith organs in the same way as tilting the head backwards. This action creates the somatogravic illusion of being in a nose-up attitude, especially in situations without good visual references. –Inversion Illusion An abrupt change from climb to straight-and-level flight can stimulate the otolith organs enough to create the illusion of tumbling backwards

37 Spatial disorientations, Illusions –Elevator Illusion An abrupt upward vertical acceleration, as can occur in an updraft, can stimulate the otolith organs to create the illusion of being in a climb..

38 Spatial disorientations, Illusions Visual Illusions –False Horizon A sloping cloud formation, an obscured horizon, an aurora borealis, a dark scene spread with ground lights and stars, and certain geometric patterns of ground lights can provide inaccurate visual information –Autokinesis In the dark, a stationary light will appear to move about when stared at for many seconds. The disoriented pilot could lose control of the aircraft in attempting to align it with the false movements of this light

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45 Explain the aeromedical factors that are essential features in the lives of aviation professionals. F) How is performance affected by the following: carbon monoxide, stress, fatigue dehydration and heatstroke, scuba diving, alcohol, and drugs? CO is a colorless and odorless gas produced by all internal combustion engines. Some effects of CO poisoning are headache, blurred vision, dizziness, drowsiness, and/or loss of muscle power.

46 Explain the aeromedical factors that are essential features in the lives of aviation professionals. F) How is performance affected by the following: carbon monoxide, stress, fatigue dehydration and heatstroke, scuba diving, alcohol, and drugs?

47 Explain the aeromedical factors that are essential features in the lives of aviation professionals. F) How is performance affected by the following: carbon monoxide, stress, fatigue dehydration and heatstroke, scuba diving, alcohol, and drugs?

48 Explain the aeromedical factors that are essential features in the lives of aviation professionals. F) How is performance affected by the following: carbon monoxide, stress, fatigue dehydration and heatstroke, scuba diving, alcohol, and drugs?

49 Explain the aeromedical factors that are essential features in the lives of aviation professionals. F) How is performance affected by the following: carbon monoxide, stress, fatigue dehydration and heatstroke, scuba diving, alcohol, and drugs? If this fluid is not replaced, fatigue progresses to dizziness, weakness, nausea, tingling of hands and feet, abdominal cramps, and extreme thirst. Heatstroke is a condition caused by any inability of the body to control its temperature. Onset of this condition may be recognized by the symptoms of dehydration

50 Explain the aeromedical factors that are essential features in the lives of aviation professionals. F) How is performance affected by the following: carbon monoxide, stress, fatigue dehydration and heatstroke, scuba diving, alcohol, and drugs? Scuba diving subjects the body to increased pressure, which allows more nitrogen to dissolve in body tissues and fluids.

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52 Explain the aeromedical factors that are essential features in the lives of aviation professionals. F) How is performance affected by the following: carbon monoxide, stress, fatigue dehydration and heatstroke, scuba diving, alcohol, and drugs?

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54 Explain the aeromedical factors that are essential features in the lives of aviation professionals. G) Explain changes to vision in flight, such as empty-field myopia and night vision. Empty-field myopia is a condition that usually occurs when flying above the clouds or in a haze layer that provides nothing specific to focus on outside the aircraft. This causes the eyes to relax and seek a comfortable focal distance which may range from 10 to 30 feet. For the pilot, this means looking without seeing, which is dangerous.

55 Explain the aeromedical factors that are essential features in the lives of aviation professionals. G) Explain changes to vision in flight, such as empty-field myopia and night vision.

56 Questions / Comments

57 Illustrate the principles of the Aeronautical Decision Making (ADM) model. A) Define human factors, human error and their impact on aviation accidents. B) List in order the steps of the decision making process and the DECIDE model. C) How do the four risk elements (the pilot in command, the airplane, the environment, and the operation) apply to the decision-making process? D) Explain the principle of self-assessment and the usefulness of the I'M SAFE Checklist. E) What are the five hazardous attitudes and the proper antidote for each? F) What are some resources (internal and external) that can improve stress management? G) What are the skills of workload management and situation awareness? H) Explain the common pitfalls that may tempt or even convince experienced pilots to make mistakes.

58 Illustrate the principles of the Aeronautical Decision Making (ADM) model. A) Define human factors, human error and their impact on aviation accidents. B) List in order the steps of the decision making process and the DECIDE model. C) How do the four risk elements (the pilot in command, the airplane, the environment, and the operation) apply to the decision-making process? D) Explain the principle of self-assessment and the usefulness of the I'M SAFE Checklist. E) What are the five hazardous attitudes and the proper antidote for each? F) What are some resources (internal and external) that can improve stress management? G) What are the skills of workload management and situation awareness? H) Explain the common pitfalls that may tempt or even convince experienced pilots to make mistakes.

59 Illustrate the principles of the Aeronautical Decision Making (ADM) model. A) Define human factors, human error and their impact on aviation accidents. B) List in order the steps of the decision making process and the DECIDE model. C) How do the four risk elements (the pilot in command, the airplane, the environment, and the operation) apply to the decision-making process? D) Explain the principle of self-assessment and the usefulness of the I'M SAFE Checklist. E) What are the five hazardous attitudes and the proper antidote for each? F) What are some resources (internal and external) that can improve stress management? G) What are the skills of workload management and situation awareness? H) Explain the common pitfalls that may tempt or even convince experienced pilots to make mistakes.

60 Illustrate the principles of the Aeronautical Decision Making (ADM) model. A) Define human factors, human error and their impact on aviation accidents. B) List in order the steps of the decision making process and the DECIDE model. C) How do the four risk elements (the pilot in command, the airplane, the environment, and the operation) apply to the decision-making process? D) Explain the principle of self-assessment and the usefulness of the I'M SAFE Checklist. E) What are the five hazardous attitudes and the proper antidote for each? F) What are some resources (internal and external) that can improve stress management? G) What are the skills of workload management and situation awareness? H) Explain the common pitfalls that may tempt or even convince experienced pilots to make mistakes.

61 Illustrate the principles of the Aeronautical Decision Making (ADM) model. A) Define human factors, human error and their impact on aviation accidents. B) List in order the steps of the decision making process and the DECIDE model. C) How do the four risk elements (the pilot in command, the airplane, the environment, and the operation) apply to the decision-making process? D) Explain the principle of self-assessment and the usefulness of the I'M SAFE Checklist. E) What are the five hazardous attitudes and the proper antidote for each? F) What are some resources (internal and external) that can improve stress management? G) What are the skills of workload management and situation awareness? H) Explain the common pitfalls that may tempt or even convince experienced pilots to make mistakes.

62 Illustrate the principles of the Aeronautical Decision Making (ADM) model. A) Define human factors, human error and their impact on aviation accidents. B) List in order the steps of the decision making process and the DECIDE model. C) How do the four risk elements (the pilot in command, the airplane, the environment, and the operation) apply to the decision-making process? D) Explain the principle of self-assessment and the usefulness of the I'M SAFE Checklist. E) What are the five hazardous attitudes and the proper antidote for each? F) What are some resources (internal and external) that can improve stress management? G) What are the skills of workload management and situation awareness? H) Explain the common pitfalls that may tempt or even convince experienced pilots to make mistakes.

63 Illustrate the principles of the Aeronautical Decision Making (ADM) model. A) Define human factors, human error and their impact on aviation accidents. B) List in order the steps of the decision making process and the DECIDE model. C) How do the four risk elements (the pilot in command, the airplane, the environment, and the operation) apply to the decision-making process? D) Explain the principle of self-assessment and the usefulness of the I'M SAFE Checklist. E) What are the five hazardous attitudes and the proper antidote for each? F) What are some resources (internal and external) that can improve stress management? G) What are the skills of workload management and situation awareness? H) Explain the common pitfalls that may tempt or even convince experienced pilots to make mistakes.

64 Illustrate the principles of the Aeronautical Decision Making (ADM) model. A) Define human factors, human error and their impact on aviation accidents. B) List in order the steps of the decision making process and the DECIDE model. C) How do the four risk elements (the pilot in command, the airplane, the environment, and the operation) apply to the decision-making process? D) Explain the principle of self-assessment and the usefulness of the I'M SAFE Checklist. E) What are the five hazardous attitudes and the proper antidote for each? F) What are some resources (internal and external) that can improve stress management? G) What are the skills of workload management and situation awareness? H) Explain the common pitfalls that may tempt or even convince experienced pilots to make mistakes.

65 Differentiate among the topics that are typically included in current CRM programs. A) Define human factors and CRM Training B) What did the various groups (NASA, NTSB, CAST, ARAC, etc.) contribute to the development of CRM? C) What are the three phases of CRM training that have been identified as critical components of an effective CRM training program? D) Compare the five major topics that FAA has listed under Communications Processes and Decision Behavior of CRM. E) Compare the four major topics that FAA has listed under Team Building and Maintenance of CRM F) Explain clusters and behavioral markers in relation to CRM training. G) Describe the specialized training and assessment in CRM training

66 Differentiate among the topics that are typically included in current CRM programs. A) Define human factors and CRM Training B) What did the various groups (NASA, NTSB, CAST, ARAC, etc.) contribute to the development of CRM? C) What are the three phases of CRM training that have been identified as critical components of an effective CRM training program? D) Compare the five major topics that FAA has listed under Communications Processes and Decision Behavior of CRM. E) Compare the four major topics that FAA has listed under Team Building and Maintenance of CRM F) Explain clusters and behavioral markers in relation to CRM training. G) Describe the specialized training and assessment in CRM training

67 Differentiate among the topics that are typically included in current CRM programs. A) Define human factors and CRM Training B) What did the various groups (NASA, NTSB, CAST, ARAC, etc.) contribute to the development of CRM? C) What are the three phases of CRM training that have been identified as critical components of an effective CRM training program? D) Compare the five major topics that FAA has listed under Communications Processes and Decision Behavior of CRM. E) Compare the four major topics that FAA has listed under Team Building and Maintenance of CRM F) Explain clusters and behavioral markers in relation to CRM training. G) Describe the specialized training and assessment in CRM training

68 Differentiate among the topics that are typically included in current CRM programs. A) Define human factors and CRM Training B) What did the various groups (NASA, NTSB, CAST, ARAC, etc.) contribute to the development of CRM? C) What are the three phases of CRM training that have been identified as critical components of an effective CRM training program? D) Compare the five major topics that FAA has listed under Communications Processes and Decision Behavior of CRM. E) Compare the four major topics that FAA has listed under Team Building and Maintenance of CRM F) Explain clusters and behavioral markers in relation to CRM training. G) Describe the specialized training and assessment in CRM training

69 Differentiate among the topics that are typically included in current CRM programs. A) Define human factors and CRM Training B) What did the various groups (NASA, NTSB, CAST, ARAC, etc.) contribute to the development of CRM? C) What are the three phases of CRM training that have been identified as critical components of an effective CRM training program? D) Compare the five major topics that FAA has listed under Communications Processes and Decision Behavior of CRM. E) Compare the four major topics that FAA has listed under Team Building and Maintenance of CRM F) Explain clusters and behavioral markers in relation to CRM training. G) Describe the specialized training and assessment in CRM training

70 Differentiate among the topics that are typically included in current CRM programs. A) Define human factors and CRM Training B) What did the various groups (NASA, NTSB, CAST, ARAC, etc.) contribute to the development of CRM? C) What are the three phases of CRM training that have been identified as critical components of an effective CRM training program? D) Compare the five major topics that FAA has listed under Communications Processes and Decision Behavior of CRM. E) Compare the four major topics that FAA has listed under Team Building and Maintenance of CRM F) Explain clusters and behavioral markers in relation to CRM training. G) Describe the specialized training and assessment in CRM training

71 Differentiate among the topics that are typically included in current CRM programs. A) Define human factors and CRM Training B) What did the various groups (NASA, NTSB, CAST, ARAC, etc.) contribute to the development of CRM? C) What are the three phases of CRM training that have been identified as critical components of an effective CRM training program? D) Compare the five major topics that FAA has listed under Communications Processes and Decision Behavior of CRM. E) Compare the four major topics that FAA has listed under Team Building and Maintenance of CRM F) Explain clusters and behavioral markers in relation to CRM training. G) Describe the specialized training and assessment in CRM training

72 Differentiate among the topics that are typically included in current CRM programs. A) Define human factors and CRM Training B) What did the various groups (NASA, NTSB, CAST, ARAC, etc.) contribute to the development of CRM? C) What are the three phases of CRM training that have been identified as critical components of an effective CRM training program? D) Compare the five major topics that FAA has listed under Communications Processes and Decision Behavior of CRM. E) Compare the four major topics that FAA has listed under Team Building and Maintenance of CRM F) Explain clusters and behavioral markers in relation to CRM training. G) Describe the specialized training and assessment in CRM training

73 Describe the evolving concepts of Crew Resource Management. A) Give examples of Crew Monitoring and Cross-Checking. B) Give examples of Joint CRM Training. C) Give examples of Error Management. D) Give examples of Advanced CRM. E) Give examples of Culture issues.

74 Describe the evolving concepts of Crew Resource Management. A) Give examples of Crew Monitoring and Cross-Checking. B) Give examples of Joint CRM Training. C) Give examples of Error Management. D) Give examples of Advanced CRM. E) Give examples of Culture issues.

75 Describe the evolving concepts of Crew Resource Management. A) Give examples of Crew Monitoring and Cross-Checking. B) Give examples of Joint CRM Training. C) Give examples of Error Management. D) Give examples of Advanced CRM. E) Give examples of Culture issues.

76 Describe the evolving concepts of Crew Resource Management. A) Give examples of Crew Monitoring and Cross-Checking. B) Give examples of Joint CRM Training. C) Give examples of Error Management. D) Give examples of Advanced CRM. E) Give examples of Culture issues.

77 Describe the evolving concepts of Crew Resource Management. A) Give examples of Crew Monitoring and Cross-Checking. B) Give examples of Joint CRM Training. C) Give examples of Error Management. D) Give examples of Advanced CRM. E) Give examples of Culture issues.

78 Describe the evolving concepts of Crew Resource Management. A) Give examples of Crew Monitoring and Cross-Checking. B) Give examples of Joint CRM Training. C) Give examples of Error Management. D) Give examples of Advanced CRM. E) Give examples of Culture issues.

79 Analyze CRM performance marker clusters for their applicability to different crew situations Explain the three Crew Performance Marker Clusters that FAA has identified for CRM training. B) Examine the behavior markers that FAA lists in the four areas of the Communications Processes and Decision Behavior Cluster. C) Examine the behavior markers that FAA lists in the two areas of the Team Building and Maintenance Cluster. D) Examine the behavior markers that FAA lists in the two areas of the Workload Management and Situation Awareness Cluster.

80 Analyze CRM performance marker clusters for their applicability to different crew situations Explain the three Crew Performance Marker Clusters that FAA has identified for CRM training. B) Examine the behavior markers that FAA lists in the four areas of the Communications Processes and Decision Behavior Cluster. C) Examine the behavior markers that FAA lists in the two areas of the Team Building and Maintenance Cluster. D) Examine the behavior markers that FAA lists in the two areas of the Workload Management and Situation Awareness Cluster.

81 Analyze CRM performance marker clusters for their applicability to different crew situations Explain the three Crew Performance Marker Clusters that FAA has identified for CRM training. B) Examine the behavior markers that FAA lists in the four areas of the Communications Processes and Decision Behavior Cluster. C) Examine the behavior markers that FAA lists in the two areas of the Team Building and Maintenance Cluster. D) Examine the behavior markers that FAA lists in the two areas of the Workload Management and Situation Awareness Cluster.

82 Analyze CRM performance marker clusters for their applicability to different crew situations Explain the three Crew Performance Marker Clusters that FAA has identified for CRM training. B) Examine the behavior markers that FAA lists in the four areas of the Communications Processes and Decision Behavior Cluster. C) Examine the behavior markers that FAA lists in the two areas of the Team Building and Maintenance Cluster. D) Examine the behavior markers that FAA lists in the two areas of the Workload Management and Situation Awareness Cluster.

83 Analyze CRM performance marker clusters for their applicability to different crew situations Explain the three Crew Performance Marker Clusters that FAA has identified for CRM training. B) Examine the behavior markers that FAA lists in the four areas of the Communications Processes and Decision Behavior Cluster. C) Examine the behavior markers that FAA lists in the two areas of the Team Building and Maintenance Cluster. D) Examine the behavior markers that FAA lists in the two areas of the Workload Management and Situation Awareness Cluster.

84 Analyze CRM performance marker clusters for their applicability to different crew situations Explain the three Crew Performance Marker Clusters that FAA has identified for CRM training. B) Examine the behavior markers that FAA lists in the four areas of the Communications Processes and Decision Behavior Cluster. C) Examine the behavior markers that FAA lists in the two areas of the Team Building and Maintenance Cluster. D) Examine the behavior markers that FAA lists in the two areas of the Workload Management and Situation Awareness Cluster.


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