1. ITSUP-150 Wireless Mobile Device Repair Course Final Project Overview Prepared by Vadim Mikhailenko MATC IT Computer Support Specialist Program

2.  Requirements and Guidelines for Final Project  Topics available for Final Project  Timeline for Final Project Agenda

3.  Each student will work on one topic of the final project  Submission includes an article with pictures and video  Article should be posted on matcitsupport.org  Video should be uploaded on to youtube and embedded into the article  Each student will be responsible for the following deliverables: 1.Create a 1700 – 2000 word article which would describe your action plan for the selected topic. 2.Take pictures for the article and include them into the post 3.Post article on matcitsupport.org 4.Create a 5-7 minute marketing video, demonstrating hands on work related to the specific topic. Review video with the instructor. Post video on youtube. 5.Embed video and pictures created into the article 6.Work with the instructor to submit required assignments for each milestone 7.Follow review schedule for submissions Final Project Requirements

4.  Make sure to cover following topics:  Why would you like to start your business? Benefits of the repair for society, for community, for people, for yourself.  Financial Plan – how are you planning to earn money? What are the services you are planning to provide for the customers?  What are the tools you can use for the repair of mobile devices? What are the techniques you can use for the repair  How are you going to marketing for your business?  How are you planning to do customer service for your business?  How are you planning to source parts?  How are you planning to manage inventory and automate financial reporting?  Data Protection and liability in the device repair business  Software repairs of mobile devices – what does technician need to know?  What are the critical success factors to excel in business?  How to promote your Mobile Device Repair business using web site, social media and other channels  Step by step transition from student life to opening your own business  Please review sample business plans below (multi-page document. Review all pages)  http://www.bplans.com/cell_phones_retailer_business_plan/executive_summary_fc.php http://www.bplans.com/cell_phones_retailer_business_plan/executive_summary_fc.php Final Project Topics

5.  Every student selects one topic  Jointly class creates a business plan, covering all required topics  Create a 1700 – 2000 word article which would describe what are you going to do for your business, relevant to the topic.  Post article to matcitsupport.org  Please review sample business plans below (multi-page document. Review all pages)  http://www.bplans.com/cell_phones_retailer_business_plan/executive_su mmary_fc.php http://www.bplans.com/cell_phones_retailer_business_plan/executive_su mmary_fc.php Action Plan article guidelines

6.  Create two 5-7 min videos with quality audio related to Mobile Device Repair, describing specific repair you have performed.  Target audience – people looking to repair mobile devices and new to the topic. Start with the basics and assume audience has very limited knowledge on the topic. Promote MATC IT Computer Support project  Ensure quality audio for the video is captured  Video should be helpful and informative to the target audience Final Project Video guidelines:

7.  Projects will be done in the teams, but each student will be responsible and will be graded for his/her own individual submission  Backup for the video should be submitted to insturctor:  Final videos should be created in MP4 format and have quality audio.  Audio recordings could be done separately from the video recordings and merged for the final video  Add additional titles and emphasize important points as part of the video  Describe the topic as mixture of slides and hands on demonstrations, if applicable  Edit video using free tools to insert helpful information for the end user as title on the captured video  Students will publish Videos on youtube as public and provide link, pictures and step by step instructions to the instructor. Instructor will publish videos on matcitsupport.org under student projects, based on information provided matcitsupport.org  Source files for the videos would need to be provided to the instructor Guidelines for the Final Project:

8.  Week 3: Select the topic for your final presentation  Week 4: Create a draft of the article in WordPress and submit outline  Week 5: Take pictures for the article in the classroom  Week 6. Create a small test video and submit it on youtube  Week 7. Review draft of the article with instructor  Week 8. Review 2. Submit for review updated version of the article with instructor  Week 9. Review 2. Submit for review updated version of the video  Week 10. Review 3. Submit updated version of the video and article  Week 11. Review 4 submission  Week 15. Final Project Submission Timeline for the project

9. Video Recording tools  iPad Air and iPad mini devices (available in the lab)  Microsoft Surface Pro Devices (available in the lab)  Jing (Free screen capture software http://www.techsmith.com/jing.html) http://www.techsmith.com/jing.html  AviDEMux – Open Source Video Editor http://avidemux.sourceforge.net/ Equipment available for Final Project

10.  Select topics for your final project  During the lab time in the class learn the equipment necessary.  Learn and master the topic you have selected for the Final Project  Work with your team partner to divide and conquer  Do some work every week during the semester  Record one presentation and complete all editing. Submit for review. Learn from the mistakes. Re-record and re-submit again  Ask advice from others. Share your knowledge with others  Learn from the mistakes and move forward  Show your creativity and have fun Good luck with the project. Everybody wants you to be successful. How to work on your final project

11. 11 MATC IT Support Program prepares students for Information Technology Industry Certifications ITSUP-108 Enterprise Desktop Support Technician ITNET-110 Windows Configuration COMPSW-106 ITSUP-102 CompTIA A+ ITNET-101 Network+ ITSEC-124 Security+ ITSUP—152 Apple Certified Support Professional (ACSP) ITSUP-140 Support Center Analyst ITSUP-140 Support Center Analyst Most of IT Support classes prepare students for Information Technology industry Certifications. Getting certified helps our students to differentiate and stand out and makes it easier to get employed and promoted. ITSUP-153 Mobility+ Admin(IOS, Android, Win)

12. 12 MATC IT Computer Support Program Pathways Download Milwaukee Area Technical College IT Support Pathways DocumentMilwaukee Area Technical College IT Support Pathways Document http://matcitsupport.o rg/wp- content/uploads/2014/ 08/IT-Computer- Support-Program- Banner-2-Page.pdf

13. 13 Unique Educational Offerings Classes that prepare students for industry certification exams  IT Support program offers courses covering soft skills, IT processes, security and hands on experience  Specialization in Microsoft Windows 7 and Windows 8 Enterprise Support  Soft skills courses for Support Center Analyst (HDI SCA, HDI DST)  Apple OSX Support Technician Training (Apple OSX Client and Server)  Mobile Device Administration, Troubleshooting and Support  IT Courses taught by IT Instructors with relevant industry expertize and strong IT expertize

14. 14 Key Advantages of MATC IT Support Program  1) The IT computer support industry generates many IT jobs in Wisconsin. There is steady job growth ahead based on projections from the MATC Graduate Career Report.MATC Graduate Career Report.  2) Jobs in the IT computer support field pay high family supporting salaries.family supporting salaries  3) Students completing this program will be assets to organizations because they will have insight in how to resolve technical issues quickly. Customer satisfaction and little company downtime are primary goals of good computer support service.

15. 15 Why Study IT Support at Milwaukee Area Technical College  1) MATC offers cost effective education allowing students to prepare for this career in two years or less.  2) The financial aid program MATC offers allows qualified students to apply for and receive financial funding from federal and state governments.  3) Students attain the skills necessary to not only acquire a job in the IT computer support industry but also succeed in their new working environment. The curriculum is continually being evaluated and updated to reflect the latest technologies.  4) Our instructors have many years of experience working in the industry and are very passionate about student learning.  5) Many IT computer support courses lead to industry certification, adding more job possibilities.  6) MATC’s IT Computer Support integrated set of offerings includes IT Support associate degree program and multiple MATC IT Support one semester certificates. These offerings are designed for people with no IT experience as well as those currently working in the technical field.IT Computer Support integrated set of offeringsIT Support associate degree programIT Support one semester certificates  6) Online and face-to-face courses are available, providing students with greater flexibility in completing the program.  Watch the video to learn more about why study IT Support at Milwaukee Area Technical Collegewhy study IT Support at Milwaukee Area Technical College

16. 16 MATC IT Support Program prepares students for Information Technology Industry Certifications ITSUP-108 Enterprise Desktop Support Technician ITNET-110 Windows Configuration COMPSW-106 ITSUP-102 CompTIA A+ ITNET-101 Network+ ITSEC-124 Security+ ITSUP—152 Apple Certified Support Professional (ACSP) ITSUP-140 Support Center Analyst ITSUP-140 Support Center Analyst Most of IT Support classes prepare students for Information Technology industry Certifications. Getting certified helps our students to differentiate and stand out and makes it easier to get employed and promoted. ITSUP-153 Mobility+ Admin(IOS, Android, Win)

17. 17 Benefits for the students  Classes offered in the Summer, Fall and Spring Semesters at Downtown, South, North and West campuses  Each Certificate courses can be completed within one semester (15-16 weeks)  Courses within each Certificate provide solid preparation for the industry- standard certification, including the skills essential for a successful entry- level IT Professional  Education will help you secure jobs in IT Computer Support field

18. 18 INTERFACE IT Certificates Course #Course NameService Center Technician Certificate Microsoft Enterprise Desktop Support Technician Certificate Level 2 – Service Center Technician Certificate Advanced Technical Support – Apple, Mobile Devices and Tablets COMPSW-106Introduction to MS Office ITNET-101Network Communications (CompTIA Net +)3 Credits ITSUP-101Computer Information System Fundamentals3 Credits ITNET-110Manage Windows Desktop Client OS3 Credits ITSUP-102CompTIA A+ Essentials4 Credits ITSEC-124Network Security (CompTIA Security+)3 Credits ITSUP-108Enterprise Desktop Support Technician2 Credits ITSUP-140Support Center Analyst (HDI SCA, HDI DST, ITIL)3 Credits ITSUP-150Emerging Tech (Mobile Device Repair)3 Credits ITSUP-152Apple OSX Certified Support Professional3 Credits IT-107Social Networking and Communication ITNET-153Mobile Admin (IOS, Android, Windows)3 Credits ITSUP-176IT Project Management ITSUP-198Computer Support Internship ITSUP-199Computer Support Final Project ITNET-112Microsoft Server Administration3 Credits TOTAL10 Credits11 Credits9 Credits12 Credits

19. 19 IT Support Associate Degree Program – Technical Courses Semester Course #New in 2014Course NameIndustry Certification Credits 1COMPSW-106Introduction to MS Office 3 1ITNET-101Network Communications (CompTIA Net +)COMPTIA Net+3 1ITSUP-101Computer Information System Fundamentals 3 1ITNET-110Manage Windows Desktop Client OSMCITP (70-680)3 2ITSUP-102CompTIA A+ EssentialsCOMPTIA A+4 2ITSEC-124Network Security (CompTIA Security+)COMPTIA Security+3 2ITSUP-108New in Fall 2014Enterprise Desktop Support TechnicianMCITP (70-685)2 2ITSUP-140New in Fall 2014Support Center Analyst (HDI SCA, HDI DST, ITIL) HDI SCA, HDI DST, ITIL3 3ITSUP-150New in Fall 2014Emerging Tech (Mobile Device Repair) 3 3ITSUP-152New in Fall 2014Apple OSX Certified Support ProfessionalApple ACSP3 3IT-107Social Networking and Communication 3 4ITNET-153New in Fall 2014Mobile Admin (IOS, Android, Windows)COMPTIA Mobility+3 4ITSUP-176IT Project Management 3 4ITSUP-198Computer Support Internship 2 4ITSUP-199Computer Support Final Project 1 ElectiveITNET-112Microsoft Server Administration 3 TOTAL45

20. 20 Learn more about IT Support Program at MATC Become a fan of MATC IT Support page on Facebook and learn how to get hired for your first IT job Join MATC IT Support group on LinkedIn and learn how to get hired for your first IT Job Join Google+ Community – MATC IT Support – Get Hired for your first IT Job Make sure to check out IT Support program at http://matcitsupport.orghttp://matcitsupport.org

21. 21 Industry Certifications Students prepare for as part of the IT Computer Support Program at MATC COMPTIA A+ http://matcitsupport.org/why-getting-certified-can-help-launch- your-it-computer-support-career/comptia-a-certification-in- milwaukee-west-allis-oak-creek-and-mequon/ Exam (70-685) http://matcitsupport.org/why-getting-certified-can-help-launch- your-it-computer-support-career/microsoft-enterprise-desktop- support-technician-certification-mcsa-exam-70-685/ Exam (70-685) http://matcitsupport.org/why-getting-certified-can-help-launch- your-it-computer-support-career/microsoft-windows-7- configuration-and-administration-mcst-exam-70-680- certification-in-milwaukee-west-allis-oak-creek-and-mequon/ Make sure to check out IT Support program at http://matcitsupport.orghttp://matcitsupport.org

22. 22 Milwaukee Area Technical College Campuses, Locations and Service Area Make sure to check out IT Support program at http://matcitsupport.orghttp://matcitsupport.org MATC has campuses in Milwaukee, West Allis, Oak Creek and Mequon helping Southeast Wisonsin student from Ozaukee, Washington, Waukesha, Walworth, Sheboygan, Port Washington and Dodge counties to get trained in the state of the art technologies: Windows 7, Windows 8, IOS, Android, Windows, Surface Pro 1, Surface Pro 2, Surface Pro 3, Google Nexus, Samsung Galaxy, iPhone, iPad and more.West Allis If you live in one of the above listed areas, consider applying for – MATC IT Computer Support Associate degree and Certification Program. Milwaukee Area Technical College (MATC) is proudly servicing Greater Milwaukee area: Brookfield, Brown Deer, Burlington, Caledonia, Cedarburg, Cudahy, Elkhorn, Fort Atkinson, Franklin, Germantown, Glendale, Grafton, Greendale, Greenfield, Hartford, Menomonee Falls, Mequon, Mount Pleasant, Muskego, New Berlin, Oak Creek, Oconomowoc, Pewaukee, Port Washington, Richfield, Shorewood, South Milwaukee, Sussex, Watertown, Wauwatosa,West Allis, West Bend, Whitefish Bay, Whitewater, Racine, Kenosha, Addison, Barton, Bayside, Belgium, Big Bend, Bohners Lake, Browns Lake, Brownsville, Butler, Chenequa, Clyman, Darien, Delafield (city), Delafield (town), Delevan, Dousman, Dover, Eagle, Eagle Lake, East Troy, Elkhorn, Elm Grove, Elmwood Park, Erin, Farmington, Fox Lake, Fox Point, Franksville, Fredonia, Genesee, Hales Corners, Hartland, Horicon, Hustisford, Iron Ridge, Jackson, Jefferson, Johnson Creek, Juneau, Kekoskee, Kewaskum, Lac La Belle, Lake Geneva, Lake Mills, Lannon, Leroy, Lisbon, Lomira, Lowell, Mayville, Merton, Mukwonago, Nashotah, Neosho, Newburg, North Bay, North Prairie, Norway, Oconomowoc Lake, Okauchee Lake, Ottawa, Palmyra, Village of Pewaukee, Polk, Randolph, Raymond, Reeseville, River Hills, Rochester, Saukville, Slinger, St. Francis, Sturtevant, Sullivan, Summit, Theresa, Thiensville, Town of Germantown, Trenton, Union Grove, Vernon, Wales, Walworth, Waterford, Waterloo, Waupun, Wayne, West Milwaukee, Williams Bay, Wind Lake, Wind Point, Yorkville and other locations. Financial aid is available for qualifying candidates.West Allis

23. 23 Made Possible by INTERFACE ProjectINTERFACE Make sure to check out IT Support program at http://matcitsupport.orghttp://matcitsupport.org INTERFACE is an equal opportunity employer/program which provides auxiliary aids and services upon request to individuals with disabilities. Contact Carriel E. Danz, Grant Coordinator, Milwaukee Area Technical College, 414-297-6575 for additional information. This workforce product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurance of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability or ownership.