1. Let‘s book a tour online! The online booking systems at the Technisches Museum Wien Wencke Maderbacher Museum Education; Deputy Head of Department Technisches Museum Wien

2. Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie Technisches Museum Wien  Foundet 1909  Around 375.000 visitors annually  Persons under 19 years have free admission (235.000 annually)  Around 3.200 tours with around 78.250 participants annually  Main target group tours:  40 % school groups & kindergarden  40 % families with kids under 12 years  20% adults/mixed

3. Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

6. There is a better way - BOOK ONLINE!  Online booking & payment reliefs the booking center‘s tasks extraordinarily  Booking center defines times & slots previously  Customer finds a suitable time slot online  Reservates, books & pays online  Booking & transaction is done in no time  Realtime service: customers, booking center, cashier desk see in realtime how many tickets are available or can help with an ongoing booking Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

7. Wow! That tour looks great! I wanna book it! Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

10. Hurray! Let‘s book! Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

11. Hurray! Let‘s book! Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

12. Aha! Someone books a ticket right now Aha! Someone books a ticket right now Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

13. Let‘s book a tour online! The online booking systems at the Technisches Museum Wien Wencke Maderbacher Museum Education; Deputy Head of Department Technisches Museum Wien

14. Website Communicating interfaces Realtime system Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie Navision Eventdata PaymentWebsite Customer data Toolbox Booking mask

15. Website Communicating interfaces Realtime system Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie Navision Eventdata PaymentWebsite Customer data Toolbox Booking mask Slots & tours Staff scheduling Cash desk Museums -shop Online shop Program schools families adults

16. Website Details from our booking masks: Types and categories Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

17. Website Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

18. Website Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

19. Website Tour slot plan Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

20. Website Detailed statistics to improve the program & best use of the ressources Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

21. Website Detailed statistics to improve the program & best use of the ressources  The more detailed the statistics are, the better the improvements for the program can be made  Take a close look at:  Participants  Daytimes  Seasons  Target groups  Conditions Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

22. Benefits  Increase the capacity utilization figures  By analysis of participants & daytime vs tour offers, we could adapt time & theme of slots and so increase f.e. the mine-tour from average 5 participates to 17,5 participants per tour  Less work for the booking center  When the slots are set once a semester, the booking can be done by the visitors independently  School groups need just a confirmation mail  Prepayment guarantees the capacity utilization  Booked & paid – visitors also show up by sunny weather Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

23. Website Staff scheduling Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

24. What will be next?  Intern usabilty improvements  Easier Staff scheduling  Adaption what will be schedule at all  Improving the system  Connect event-database with time tracking system  Autark update and datatransfer  Responsive site  Plan: 2017 Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie

25. Wencke Maderbacher Technisches Museum Wien wencke.maderbacher@tmw.at And what can we book for you now? Wencke Maderbacher Museum Education; Deputy Head of Department @wenckevie