1. Integrating publication silos A project of the Dutch Tax- and Customs Administration (DTCA) Date: 05-04-2006 H.B. Melger

2. What if? Reduce the capacity for maintenance content 'Searching for a practical solution' Reduce the costs of content Improve the retrieval of legal documentation

3. Agenda A short introduction to the DTCA The domain of legal documentation Legal documentation in practice at DTCA Alternative solutions The project Conclusion

4. The DTCA (1) Levy and collect tax –Income, VAT, wage tax, corporation tax, holders tax Customs –Monitoring goods Allowances –Health care –Childcare –Rent

5. The DTCA (2) 30.000 employees Organizational structure Directorate -General for the Tax- and Customs Administration Primary proces Tax, Customs & Allowances (17) Administration Centre/ logistics & automation (1) Support Centre (4) Centre for Professional Development And Communicatio n

6. Legal documentation (1) Activities based on legislation Legal documentation ensures consistent decisions Consists of: –Base: Law Jurisprudence Policy –Enrichments: Commentary, summaries, interpretations, instructions, etc.

7. Legal documentation Legislation JurisprudencePolicy Commentar y Interpretation Explanation Learning material Enforcement risks

8. In practice The DTCA Intranet (Bnet) –Approx. 20 million webpages –Approx. 1500 unique sources –Approx. 2500 links Content suppliers –25 commercial –275 internal (government) Local intranets (22) –Own content + copies Bnet

9. Bnet

10. Bnet interaction

11. Kluwer plaza (1)

12. Kluwer plaza (2)

13. SDU plaza

14. Kluwer vakstudie

15. NWB

16. Proces instructions

17. Local intranet

18. Conclusion Content –A lot of redundancy –Totally different look & feel –Own functionality and interaction Website (in websites) –Hard to find due to single hierarchy for retrieval –No knowledge about complete set of information

19. The problems (1) From a buyers perspective –Hard to assess the needs vs. the supply –High costs From a maintenance perspective –Consistency lack due to different SLA's –Legacy publications due to hyperlinked integration –No support for updating –Maintenance takes too much human capacity –Huge redundancy due to lack of integration

20. The problems (2) From a knowledge worker perspective –No integral view of legal documentation –Difficult to find –Difficult to assess the quality of content From a business perspective –Ineffective –Inefficient How to cope with these problems & find a practical solution?

21. Alternative solutions Standardization legal documentation domain Structure, metadata, presentations Missing legislation identifiers Organizational change, high costs, long time Standardization on legislation connections –Taking advantage of: Nature of legal documentation Nature of legal publications –Less structure and metadata –Less organizational change

22. What does this mean? At least a possibility to integrate the various publication silos Without requirements towards the supplier to change the publication (at first) A basis for the future to only buy the enrichments Transition can be slow, organizations can adapt A basis to build functionality to support content maintenance Alerts of changes Migration of legacy publications Easy changes to other suppliers

23. Law X,1 Chapter A,1 Article 1, t1 Article 2, t1 Article 1, t2 Law X,2 Chapter A,2 Law X,3 Chapter A,3 Article 1a, t3 Law

24. Article X, 1 Nwb: article X, 1 Vakstudie Kluwer: article X, 1 Kluwer plaza: article X, 1 SDU plaza: article X, 1 Manifestations

25. Article X Nwb: article X, 1 Relations base & enrichements Commentary article X SDU plaza: Commentary Z Kluwer vakstudie: Commentary A

26. First scope project – Integrating silos

27. First scope project (2) – Integrating silos

28. Next scope: reduce costs Article X, 1 Nwb: article X, 1 SDU plaza: article X, 1 Vakstudie Kluwer: article X, 1 Kluwer plaza: article X, 1 SDU plaza: Commentary Z Kluwer vakstudie: Commentary A Commentary article X

29. Next scope: Legacy apps Tax Risk Z Kl.Commentar y article X Kluwerplaza: Commentary A Kluwer vakstudie: Commentary A Infoset risks: Z

30. Next scope: Reduce capacity for maintenance Article X, 1 DTCA risk article X Article X, 2 Infoset risks: Z

31. So why Topic maps? The complex relations are easily modelled in TM Model similarities Relations are bi-directional Identification support Merging capability (innovation independent development) Explore knowledge management by merging various TMs International Open Standard

32. To conclude Integration publication silos Basis to reduce: Costs for buying content Maintenance capacity For DTCA TM represents –Powerful concept –Flexibel & independent development H.B. Melger DTCA hb.melger@belastingdienst.nl