1. ABIS  2007 ABIS & Associates Ltd Skills Needed in Billing & RA BILLING SKILLS  Understanding business processes  Understanding process-to-department relationships  Engaging inter departmental co-operation  Inter-personal skills REVENUE ASSURANCE SKILLS  Technical systems & Business Processes  Risk assessment  Audit Methods  Engaging inter departmental co-operation

2. ABIS  2007 ABIS & Associates Ltd Training Objectives Syllabus - Scope Network Technologies Services Regulation Billing for Services Revenue Assurance & FM Organisation Factors A comprehensive training syllabus offering varying degrees of detail depending on the needs of the recipients

3. ABIS  2007 ABIS & Associates Ltd Training Objectives Syllabus - Networks Network Technologies Services Regulation Billing for Services Revenue Assurance & FM Organisation Factors Fixed networks Cable networks Mobile networks, CDMA, 2G, 3G, WiFi IP networks IMS Interconnect and Interoperability FMC Service provisioning Billing

4. ABIS  2007 ABIS & Associates Ltd Training Objectives Syllabus - Services Network Technologies Services Regulation Billing for Services Revenue Assurance & FM Organisation Factors Voice SMS Data VoIP Triple Play Location Based Services e-wallet Content services, content providers and supply chain management DRM – access to content, authorisation, distribution rights

5. ABIS  2007 ABIS & Associates Ltd Training Objectives Syllabus - Regulation Network Technologies Services Regulation Billing for Services Revenue Assurance & FM Organisation Factors National Regulatory Authorities Licensing service providers and services Universal Service Obligations Consumer Contract law in relation to Communications Service Providers Quality of Service obligations and reporting Data protection and data retention legislation Billing accuracy legislation Sarbanes Oxley requirements and compliance

6. ABIS  2007 ABIS & Associates Ltd Training Objectives Syllabus - Billing Network Technologies Services Regulation Billing for Services Revenue Assurance & FM Organisation Factors Billing principles Data entities and flows required for billing Capturing and processing billable event details Post-paid / pre-paid billing models, balance top-up methods, balance transfers Interconnect settlement principles TAP protocols CODIFI CAMEL Receivables processing Credit and debt management Collections management End-to-end process integrity requirements Setting appropriate Key Performance Indicators Billing performance measurement techniques Benchmarking billing performance

7. ABIS  2007 ABIS & Associates Ltd Training Objectives Syllabus - RA & FM Network Technologies Services Regulation Billing for Services Revenue Assurance & FM Organisation Factors Revenue Assurance and Fraud definitions Revenue Assurance and Fraud Management principles and scope Opportunities for revenue leakage and fraud Identifying Key Risk Areas Setting appropriate Key Performance Indicators Revenue Assurance measurement techniques Reporting on Revenue Assurance and Fraud to achieve performance improvements Benchmarking Revenue Assurance and Fraud Management performance Establishing Revenue Assurance and FM as a business function

8. ABIS  2007 ABIS & Associates Ltd Training Objectives Syllabus - Organisation Network Technologies Services Regulation Billing for Services Revenue Assurance & FM Organisation Factors Typical organisational structures Intra business communications media Inter-personal skills for effective communication Understanding business drivers to creating effective business cases The role and contribution of external agencies, e.g. NRAs, TMF, GSMA, TUFF, FIINA, CFCA, etc

9. ABIS  2007 ABIS & Associates Ltd A I F Training Objectives Syllabus - Billing Levels Billing principles Data entities and flows required for billing Capturing and processing billable event details Post-paid / pre-paid billing models, balance top-up methods, balance transfers Interconnect settlement principles TAP protocols CODIFI CAMEL Receivables processing Credit and debt management Collections management End-to-end process integrity requirements Setting appropriate Key Performance Indicators Billing performance measurement techniques Benchmarking billing performance Example of Foundation, Intermediate & Advanced Syllabus Structure Billing for Services Module

10. ABIS  2007 ABIS & Associates Ltd Mapping the Syllabus to Organisational Needs Network Technologies Services Regulation Billing for Services Revenue Assurance & FM Organisation Factors F A I I I A F I F I I F A I F I I F I I F A I I Marketing Customer Services Network Operations Billing Operations Finance F F F F F F Training Programme F=Foundation level I=Intermediate level A=Advanced level