1. Workforce and Economic Development The Essential Partnership Candace Moody Bruce Ferguson Bryan Stone Jacksonville, Florida

2. Presenters Bruce Ferguson, Chief Executive Officer Candace Moody, Vice President Bryan Stone, Vice President

3. Today’s Presentation An overview of Economic Development & why it’s a natural fit Making Business Your Customer Tiered Business Services Employed Worker Training Q & A

4. Cornerstone / WorkSource Regional Economic Development partnership Six counties in Northeast Florida Business is the primary Customer Jacksonville, FL

5. Why Do We Exist? To serve as the workforce development component of economic development To link business with the workforce To convene partners in education, training, transportation, etc. To recruit and retain a qualified workforce Job training, welfare transition & placement To build workforce skills

6. Services we must provide:  Operate Career Centers  Welfare transition services  Youth services  Job training (individual & group)  Labor exchange (job postings)  Veteran’s services  Older worker (Experience Works)  Transportation  School Readiness Coalitions (Child Care)  Operate Career Centers  Welfare transition services  Youth services  Job training (individual & group)  Labor exchange (job postings)  Veteran’s services  Older worker (Experience Works)  Transportation  School Readiness Coalitions (Child Care)

7. Services we should provide: Proactive recruitment Alternative service delivery systems (labor exchange) Literacy services and support Skills upgrade training for employed workers Economic development support

8. Why Play a Part in Economic Development? Increase wealth of the region Grow the economic "pie" Ensure jobs for our citizens Expand the tax base Improve the quality of life Ensure our economic future

9. Components Community Development Economic Development Workforce Development Infrastructure Redevelopment Planning Education & Training Employment Assistance Employer Assistance Retain & Recruit High Wage Jobs Business Climate Sound policies and programs must support each component

10. Why is Partnership Important? The EDCs and Chambers have large business memberships Their committee chairs are representative of the area’s most important businesses We have common goals and common board members The business community can be invaluable allies From the WIB perspective…

11. Why is Partnership Important? Workforce professionals bring research and statistics An outside expert brings credibility Recruiting services are value added for a relocating or expanding company We compete for grants that can help local business From the ED perspective…

12. How do you Get Together? “Cross-pollination” of Staff Board member crossover Informal staff assistance Start out with projects that don’t require a formal agreement

13. Start out with Projects Career fairs College recruiting trips Business surveys Literacy (or other) initiatives Sponsorship opportunities

14. Community College Connections Partnering gives increased credibility for grants and projects Fee contracts to provide focus groups, data collection WorkSource staff on campus to provide placement services

15. Everything! What changes with business as the customer? We move from a supply driven model to a demand driven model

16. Business as the Customer: What has to change? Board structure Different language Flexible system Investment in technology Investments in training

17. Business Services Center  Tiered services  Local Labor market information  Recruiting assistance, job fairs  Connection to employer incentives and tax credits  Employed Worker training Business Services Center  Tiered services  Local Labor market information  Recruiting assistance, job fairs  Connection to employer incentives and tax credits  Employed Worker training Business Services

18. WorkSource Regional Account Levels Business Account (< 8 points) Job listing - No screening Follow up in 30 days Managed by the Call Center Key Account (8 to 11 points) Job listing w/ some screening Group services (employer workshops, newsletter, etc.) Managed at the Career Center level Premier Account (12+ points) Job screening & matching Preferred status for EWT Managed by Business Consultant (based on industry) Board member companies automatically at this level

19. WorkSource Account Criteria 5 points1. Business in region’s target industries 5 points2. Hiring volume, not less than 12 annually. Large % of the hiring volume is for entry level/first wage jobs 5 points3. 50+ full time positions (at one site or multiple sites, treated as one account) 3 points4. Average wage target at $10/hour (averaged over multiple occupations that business employs/hires) 3 points5. Business offers tuition reimbursement, structured skill advancement training or outside training subsidies 3 points6. Promotional opportunities within company, or structured career paths with income and skill advancement 3 points7. Growing, as measured in number of jobs 3 points8. At least health care benefits 2 points9. Flexible scheduling (family-friendly practices) 1 point10. If high turnover, identify cause. Point for meeting criteria if turnover leads to identifiable advancement opportunities

20. We asked our customers… Recruiting services Value-added /fee- based services Worker Skills upgrades

21. Why Business Likes Employed Worker Training Just in time training Training costs supplemented Keep up with technology Customized – generally on site Improves productivity Stabilizes workforce

22. Why We Fund Employed Worker Training Old Model vs. the New Model Train more with fewer dollars/ROI Wage growth strategy Train workers, not companies Focus on targeted industries/clusters Bottom Line - It’s what business wants!

23. Presenting Employed Worker Training Customized training upgrades current employee skills Business chooses trainers / facility Success stories create referrals

24. Making it Business-Friendly Minimal paperwork – simplified application process facilitated by email 50 / 50 Partnership – WorkSource funds up to one half of training program Timeliness – Decision normally comes within two weeks of application date

25. Program Requirements Existing Florida business that: Have at least one full-time employee Current on all State Tax obligations Funding Priority Given to: Businesses with 50 employees or less Businesses in qualified targeted industries Businesses located in rural areas or enterprise zone

26. Employee Eligibility Self-sufficient wage determined locally Funding: WIA Adult, with other sources supplementing Process is transparent to customer Best Practices Florida Wire & Cable Atlantic Marine

27. Atlantic Marine – Success Story Company benefits  Cost-sharing for training  Cross training of employees  Worker attitudes are improved Employee benefits  Increase in pay (approximately 30%)  Job security is higher  Training viewed as a benefit  More rapid promotions

28. Program Results 1,065 Employees trained in last 12 months Average Cost per trainee $705.00 WorkSource Contribution 37% / Business 63% of total cost

29. FY 2002 Performance Training Services Total Trainees2,319 Employed Trainees1,065 WorkSource Funds$750,000 Business Funds$1,252,060 Total Training Funds$2,002,060 WorkSource Invest/Trainee$705 Business Invest/Trainee$1,176

30. 2003-2004 TRAINING PLACEMENTS Transportation/Logistics*412.6% Health & Biomedical*23815.2% Manufacturing*66042.1% Information Technology*17811.4% Financial Services*221.4% Business Services*27117.3% Government895.7% Construction271.7% Automotive291.9% Service Industry40.3% Legal Services10.1% Other60.4% 1566100.0% * Denotes Cornerstone Targeted Industry – Overall 90% trained in these targeted industries!

31. Performance FY 2003 - 2004 Universal Services % Change from 2001 Job Seeker Regis. 86,245+37% Number Employed 41,685+91% Businesses Served 2,524no change Avg. Wage $9.89/hr+14%

32. Questions & Answers

33. 33 © 1999, Cisco Systems, Inc. 954569-02 F0_7229_c5 For More Information: Candace Moody 904.798.9229, ext. 2201 cmoody@worksourcefl.comwww.worksourcefl.com