1. Creating a Culture of Compassion Presented by: Amy Duskiewicz and Beth Nassef

2. Creating a Culture of Compassion Presented by: Amy Duskiewicz and Beth Nassef

3. Surrendering Pets to Shelters: The Relinquisher’s Perspective Natalie DiGiacomo, Arnold Arluke, and Gary Patronek 1998

4. Creating a Culture of Compassion Presented by: Amy Duskiewicz and Beth Nassef Understanding

5. Sensitive Sympathetic Patient Humane

6. What is a Culture of Understanding?

7.  Pay Attention  Show That You’re Listening  Provide Feedback  Defer Judgment  Respond Appropriately Active Listening

8. Who? Admin Public Staff

9. Why do people surrender their pets?

10. Church, Age 2 years Surrender Reason: Allergies

11. Snickers, Age 11 years Surrender Reason: Landlord Issues

13. Helen, Age 14 years Surrender Reason: Doesn’t Like Children

14. “Milky (formerly Helen) is doing great, she is very happy here and I am in love with her. She is so affectionate, talkative, and sweet.”

15. Humphrey Bogart, Age 7 years Surrender Reason: New Baby

16. “I had it in my head that taking Bo back to a shelter, and even back to PARL, would be a failure…” A Note from Bo’s Previous Owner

17. “I was afraid no one would understand my situation, and I would look like a terrible dog owner who was just giving up and getting rid of my dog…”

18. “You listened to everything I had to say, you didn’t judge me or look at Bo like he was hopeless, and even better…you were able to completely understand where I was coming from…I don’t think I felt that relieved in ages.”

19. “I really don’t know how to express to you how much stress and pressure and guilt you took off my shoulders in that meeting.”

20. “I was able to leave feeling relieved, and imagining Bo running around a fenced-in backyard of his own, maybe with another dog, and with an owner who was home more often without small kids.”

21. “I thought I’d be a wreck after dropping Bo off, but I actually felt a million times better. I went home after work that day, took down the armful of doggy gates that had been set up to section off the baby, and just let her roam around the place for the first time without worry.”

22. Kurt, Age 6 years Surrender Reason: Aggression to Animals

23. How Many of You Have Surrendered or Re-homed a Pet?

25. Our Stories Are Contagious Culture Admin stories Public Stories Staff Stories

26. The Danger of a Single Story

27. Admin Public Staff Field Org.

28. People Single Story Culture People Single Story Culture

29. Resources  Lauren Glickman, Don’t Believe Everything You Think, Animal Sheltering Magazine Sept/Oct 2013  Ted Talk: https://www.ted.com/talks/chimamanda_adichie_the_danger_of_ a_single_story?language=en https://www.ted.com/talks/chimamanda_adichie_the_danger_of_ a_single_story?language=en  Arluke, Anold; DiGiacomo, Natalie; Patronek, Gary. “Surrendering Pets to Shelters: The Relinquisher’s Perspective.“ Anthrozoos 11(1) (1998): Pgs 41 – 51.