1. “ Your Linguistic Needs... … Our Knowledge ”

2. Objectives CONFIDENTIAL© Copyright 2010 Valuepoint Knowledgeworks Pvt Ltd 2 Why VPKW ? Global Operations Range of Services About Valuepoint Knowledgeworks (VPKW) Our Group

3. Overview of Valuepoint Group CONFIDENTIAL© Copyright 2010 Valuepoint Knowledgeworks Pvt Ltd 3 valuepoint systems valuepoint knowledgeworks IT Infrastructure Solutions & Servic es Linguistic Services Sourcehub India Legal Process Outsourcing

4. Valuepoint Knowledgeworks (VPKW) CONFIDENTIAL© Copyright 2010 Valuepoint Knowledgeworks Pvt Ltd 4 Incorporated in 2001 India’s largest multilingual services provider 4000 + clients in India 200+ clients World wide Revenues for Valuepoint Knowledgeworks has been US $ 2 million in the financial year, 2009-10 ISO 9001:2008 & ISO 27001 certified Certified by Dun & Bradstreet 5000+ empanelled resources - translators, interpreters, trainers, voice over artists etc Services provided in over 60 languages

5. CONFIDENTIAL© Copyright 2009 Valuepoint Knowledgeworks Pvt Ltd 5 Range of Services -Translation Involves conversion of a document from original (source) language to target language - Voice Transcription Mapping audio or sound files to script or text format - Localization of products and tools Process of training a product into different language or adapting a language for specific country or region - Localization Testing for products & applications Linguistic check & user interface For a localized product by language experts - Multilingual Voice over Provision of background narration for text over for E-learning modules - Linguistic Staffing Deals with provision of short or long term staff to address specific project needs - Subtitling Textual version of the dialog in the film, documentaries etc - Corporate Training Short term or Long term training on languages, cross cultural and accent as per client’s need - Interpretation of languages Facilitation of dialog between parties using different languages

6. Vision & Values Vision Be a global service provider Be client’s extended linguistic department Provision of services with constant innovation in terms of offerings & processes Ensuring productive results while exceeding client expectations & requirements Values Emphasis on long lasting relationships Provide proactive solutions to all client needs Ensure customer feels in safe pair of hands Addressing challenges leading to successful transformation CONFIDENTIAL© Copyright 2010 Valuepoint Knowledgeworks Pvt Ltd 6

7. Passion for Quality ISO 9001 : 2008 certified organization Innovative knowledge driven processes CONFIDENTIAL© Copyright 2010 Valuepoint Knowledgeworks Pvt Ltd 7

8. 8 Automotive Banking Clinical Research Defense E-learning Healthcare Hospitality Insurance IT/ITES Legal Life Sciences Media Manufacturing Pharma Publishing Telecom Areas of Expertise

9. Languages We Work CONFIDENTIAL© Copyright 2010 Valuepoint Knowledgeworks Pvt Ltd 9 Indian European Asian Assamese Bengali Guajarati Hindi Kannada Malayalam Marathi Oriya Punjabi Sanskrit Tamil Telugu Urdu African Arabic Burmese Chinese Indonesian Japanese Khmer(Cambodian) Korean Malay Nepali Pashto Persian Sinhalese Tagalog Tibetian Thai Urdu Vietnamese Bosnian Bulgarian Croatian Czech Danish Dutch Estonian Finnish French German Greek Hebrew Hungarian Icelandic Italian Lappish Latvian Lithuanian Norwegian Polish Portuguese Romanian Russian Serbian Slovak Spanish Swedish Turkish Ukrainian

10. World Class Infrastructure 300 seater fully wired and wireless environment State of the art servers, desktops, storage, backup, firewall & security software Power backup through UPS and generator for 24 hours 1Mbps Leased Line connection with a dual backup of ISP and broadband connection of 2 MB Tested BCP (Business Continuity Process) Use of software applications - Efficient project management software applications - Specialized tools to aid specific services CONFIDENTIAL© Copyright 2010 Valuepoint Knowledgeworks Pvt Ltd 10

11. Global Operations Global operations has set its first footprint in Singapore London and San Jose will go live by November 2010 Ensure a more diversified and robust range of industry sectors 14 offices in Europe and Asia by 2011 CONFIDENTIAL© Copyright 2010 Valuepoint Knowledgeworks Pvt Ltd 11

12. To bring our customers best in providing solutions and delivering services Make them feel, they are - in safe pair of hands ! Application of thoughts with blended knowledge using innovative measures Opportunity to engage clients in strategic co-marketing and promotional opportunities CONFIDENTIAL© Copyright 2010 Valuepoint Knowledgeworks Pvt Ltd 12 Our Promise

13. Customer Satisfaction Initiatives Generation in management lead Quality and innovation initiatives : Thrust engines for customer satisfaction Dedicated Client Relationship Manager Grievance Management System Robust customer satisfaction measurement system - Relationship & Transactional Quarterly feedback system and improvisation on same CONFIDENTIAL© Copyright 2010 Valuepoint Knowledgeworks Pvt Ltd 13

14. Why Knowledgeworks ? Proven track record Huge base of satisfied customers Ensures highest quality of deliverables Top Management driven client management Leveraging on IT – Project Management Talent pool of well- equipped & qualified resources across the globe Experienced, Quality & Dedicated team Huge and ever growing database of experienced & qualified resources World class high availability infrastructure to meet growing demands High commitment to deliverables CONFIDENTIAL© Copyright 2010 Valuepoint Knowledgeworks Pvt Ltd 14

15. Looking forward to being your preferred linguistic partner !!! CONFIDENTIAL© Copyright 2010 Valuepoint Knowledgeworks Pvt Ltd Head OfficeSingapore Office Valuepoint Knowledgeworks Pvt Ltd #2, 1 st Floor, 4 th Cross, Ex Serviceman Colony, Banaswadi, Near Vincent Church, Bangalore - 560043 Valuepoint Knowledgeworks Pte Ltd Block 9, Kallang Place #04-11, Singapore - 339154. Ph: +91 80 41741912 / 13/ 14Ph : +65 6295 1645 / 6 Email: info@knowledgew.cominfo@knowledgew.comWeb: www.knowledgew.comwww.knowledgew.com