1. EGEE-III INFSO-RI- 222667 Enabling Grids for E-sciencE www.eu-egee.org COD21 22.09.09 EGEE09 Barcelona Pole-2 Restructuring of Procedures Vera Hansper

2. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 COD21 22.09.09 EGEE09 Barcelona Documentation – where are we ANNOUNCEMENT – New Version Released! https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalDocumentation https://edms.cern.ch/document/840932 New operations documentation consists of 3 documents – ROCs and SITES – ROD – C-COD Greatly updated to reflect the new operations model – Always room for improvement Complimentary documents provided to expand on the dashboard and training

3. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 COD21 22.09.09 EGEE09 Barcelona Training Guide https://edms.cern.ch/document/1015741 ROD_training_16Jun09 Designed to help new (and old) users to work through the operational tasks Directed towards the tasks of RODs – Also applicable to 1 st Line Support – Could be used to help site admins Training guide will be updated as the dashboard changes Regions can also download, update and modify it for their regional needs – Use it as a template for regional training!

4. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 COD21 22.09.09 EGEE09 Barcelona More about training Training sessions At ROD Forum meetings – Useful when there are major changes to the dashboard – Training by dashboard development team and C-COD team Local training – Trained ROD team members train others in their team! – Useful if you have a regional instance of the dashboard – Regional instances coming soon... end 2009

5. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 COD21 22.09.09 EGEE09 Barcelona Dashboard Guide https://edms.cern.ch/document/1015741 DashboardHOWTO_20090917 More detailed description of the Regional Dashboard Can be used for any one who needs to access it Also applicable for C-COD staff Updated as the dashboard is updated. – ROD/ROCs can take latest copies and modify them according to their regional dashboard layout Useful for the new dashboard... end 2009

6. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 COD21 22.09.09 EGEE09 Barcelona Best Current Practices https://twiki.cern.ch/twiki/bin/view/EGEE/EGEEOperationsBestPractices Currently about 11 topics on the page Will be moderated – New ideas for BCP can be added by anyone in the proposal area: https://twiki.cern.ch/twiki/bin/view/EGEE/BCPrequestsection – New ideas will be discussed in the ROD mailing lists – Once validated, new ideas will be moved to the BCP area THIS NEEDS YOUR INPUT!

7. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 COD21 22.09.09 EGEE09 Barcelona New ideas.... Switch off possibility to turn off alarms with error status Case where ROD would like to turn off an alarm where the status in ERROR: – site/node had alarms in an ERROR state and then went into downtime to prevent ticket creation from old alarms when downtime ends – site/node had alarms and then went to an uncertified/nonproduction status alarms stay on the dashboard – core services problem – problem with monitoring tool Solution proposal: – ROD should not be able to close alarms with status which is not OK. In above mentioned cases, ROD should transfer the alarm to C-COD with a description of the situation. C-COD should then make the decision whether or not to close the alarm.

8. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 COD21 22.09.09 EGEE09 Barcelona Updates to wiki entries https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalDocumentation Greatly streamlined and restructured for Operations section Easily visible links to – Operations manuals – Training and Howto guides – Best Current Practices

9. Enabling Grids for E-sciencE EGEE-III INFSO-RI-222667 COD21 22.09.09 EGEE09 Barcelona Things to do... Input to next Forum meeting (COD-22) – Update of manuals to reflect new dashboard Other relevant updates to reflect any changes in the model – Training session for the new dashboard – Regular phone conf. (every 3 weeks!) for team updating manuals ROD input welcome And the future... – Will updates of Operations manuals and other guides will be the responsibility of the C-COD team?