1. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 Human resources cartography: The Moroccan regulator experience Dr. Rochdi ZOUAKIA zouakia@anrt.net.ma

2. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 Jobs cartography (1) Technical regulation Spectrum management and control. Type approval. Domain name “.ma” and cryptography regulation. Legal affairs Legal texts elaboration. Legal control.

3. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 Jobs cartography (2) Economic regulation Interconnection. Operators Audit and follow- up. Competition regulation. USO regulation. Governance Management Control. Internal audit.

4. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 Jobs cartography (3) Support HRM. Finance accounting. Purchase. Logistics. Information and computers systems. Documentation. International affairs. Studies and projects development.

5. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 Aspects of the main missions and corresponding Human Resources categories TechnicalEconomiclegal ManagerSenior EconomistSenior legal person senior engineerConfirmed Economist Confirmed legal person senior engineerJunior EconomistJunior legal person Confirmed Technician Technician

6. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 EXAMPLES OF HR CATEGORIES NEEDED FOR SUPPORT (1) HRMFinance accounting purchaseLogisticsInformation systems Documentation Manager ResponsibleComputers systems Manager Manger Confirmed HR manager Chief accountant Confirmed purchaser Confirmed technician Confirmed Computers engineer Confirmed archivist HR managerAccountantPurchaserTechnicianComputers engineer archivist Administrative staff Accountant assistant Computers technician

7. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 EXAMPLES OF HR CATEGORIES NEEDED FOR SUPPORT (2) International affairsStudies and projects development confirmed Responsible of International affairs Expert responsible for studies Responsible of International affairs senior responsible for studies

8. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 EXAMPLES OF HR CATEGORIES NEEDED FOR GOVERNANCE Management controlInternal audit Senior Management controllerSenior auditor Confirmed Management controllerConfirmed auditor Junior Management controllerJunior auditor

9. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 I- Main missions Jobs families Job familyContributionsCompetencies  Technical Operational benchmarking. Standards follow-up. frequency spectrum management and control (carriers, private…). follow-up for regulations compliance. Procedures and working tools elaboration. Management. “Know and Know- how”: spectrum management and control + technical regulations + type approval knowledge. “Know to be” : be rigorous, organized and diligent.

10. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 I- Main missions Jobs families Job familyContributionsCompetencies  Legal Elaboration of legal texts. Other entities support and assistance. Controls and surveys. Contentious affairs. Disputes resolution. Legal benchmarking. “Know and Know- how”: telecoms legal texts and transversal legal texts knowledge. “Know to be” : be rigorous, organized and careful.

11. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 I- Main missions Jobs families Job familyContributionsCompetencies  Economic Carriers control. Accounting and financial analysis. Tariffs modeling. Carriers auditing. Statistics and carriers follow- up. Benchmarking and regulation follow-up. USO contributions follow-up. “Know and Know- how”: telecoms tariffs regulation including interconnection and USO economic regulation knowledge. “Know to be” : be rigorous, organized, diligent and resist to stress.

12. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 II- Support activities examples Jobs families Job familyContributionsCompetencies  Information and computers systems Information systems studies and development. Management of the existing infrastructure. Operation, maintenance and support of other entities systems. Security management. Quality management. “Know and Know- how”: computer systems management and maintenance knowledge. “Know to be” : be rigorous, organized, diligent and resist to stress as well as overnight work.

13. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 II- Support activities examples Jobs families Job familyContributionsCompetencies  Documentation Acquisition of documentation. Documentation data base processing. Documents diffusion. Administrative documentation and archives management Knowledge management. “Know and Know-how”: documentation management and maintenance knowledge. “Know to be” : be rigorous, organized, diligent.

14. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 II- Support activities examples Jobs families Job familyContributionsCompetencies  HRM Staff management. HR development and management. Counseling and expertise. Internal Communication and social affairs management. “Know and Know-how”: HR management, HR legal texts and HR development knowledge. Know to be”: be rigorous, organized, work under stress.

15. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 II- Support activities examples Jobs families Job familyContributionsCompetencies  Purchase Purchase Opportunities. Legal contracts management and suppliers follow-up. Different goods purchasing including travel tickets. Suppliers follow-up Legal files finalizing for suppliers payments. Procedures follow-up. “Know and Know-how”: State purchasing legal texts and procedures knowledge. Know to be”: be rigorous, organized, work under stress.

16. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 II- Support activities examples Jobs families Job familyContributionsCompetencies  Logistics Stocks management. Assets management. Maintenance management including premises management. Administrative Vehicles technical management. Premises occupancy management. “Know and Know- how”: stocks and maintenance management knowledge as well as procedures knowledge. “Know to be”: be rigorous, organized, diligent.

17. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 II- Support activities examples Jobs families Job familyContributionsCompetencies  Accounting and finance Accounting books maintenance. Accounting analysis and publication. Taxes Declaration. funds follow-up. Collection of debts. Invoicing. Procedures elaboration. “Know and Know- how”: thorough accounting and finance knowledge as well as procedures knowledge. “Know to be”: be rigorous, organized, diligent and work under stress.

18. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 II- Support activities examples Jobs families Job familyContributionsCompetencies  Studies and projects development New technologies follow-up. Studies and development. Main missions expertise development. “Know and Know- how”: thorough engineering and regulations knowledge. English knowledge is a valuable asset. “Know to be” : be rigorous, organized, diligent.

19. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 II- Support activities examples Jobs families Job familyContributionsCompetencies  Communication External Communication including with media. Internal communication. Documents Publications International and national meetings organized by the regulator. Web Sites (internet and intranet) content management. Top management meetings rapporteur. Know and Know-how”: thorough communications and publications knowledge. Languages knowledge is a valuable asset. “Know to be” : organized, careful and work under stress.

20. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 II- Support activities examples Jobs families Job familyContributionsCompetencies  International affairs International Cooperation and international agreements. International meetings follow-up and outcome diffusion. Interface role with international institutions. Know and Know- how”: thorough communications knowledge. Languages knowledge is a valuable asset. “Know to be” : organized, diligent and careful.

21. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 III- Governance activities examples Job familyContributionsCompetencies  Internal audit Internal procedures and control. Organization and realizations of audits missions. Follow up and recommendations application. Special audits missions ordered by the top management. “Know and Know- how”: thorough auditing and procedures setting knowledge. Regulator’s jobs knowledge is a valuable asset. “Know to be” : organized, diligent. Excellent writing abilities. Jobs families

22. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 Example of a family job description: Manager –Main missions job  Technical Manager

23. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 Role / Category Behavioral and technical competencies Knowledge and experience Professional behavior Manager Confirmed Engineer or 04 years university diploma with at least 10 years experience in the domain concerned. Masters the techniques relating to the domain in concern. Languages competencies. Leadership. Internal cooperation and team work competencies. Diligent. cooperative work abilities with external partners. Initiative spirit. Open and broad- minded.

24. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 Role / Category Main contributions Control and Respect of legal texts (regulation) Procedures and working tools Management Manager Elaborate actions plan and orientations in terms of different controls relating to the activities in concern. Insure the respect of control procedures in force in his or her activities. Defines the field of control within his or her activity. Control the coherence of working procedures and validate them. Represents his or her entity in working groups and commissions in order to validate transversal procedures. Human resources optimization. Insure the professional development of his or her colleagues. Elaborate the entity activities report. Prepare the actions plan as well as the budget relating to his or her activity.

25. BDT ITU Regional Workshop on «Competencies for Competitiveness» Cairo 25 – 28 June 2007 Thank you for your attention