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Published byGriffin Lamb Modified over 8 years ago
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Information Technology Update ERCOT Board of Director’s Meeting September 20, 2005
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page 2 Reliability Metrics- EMMS Frequency Control YTD Reliability Metrics Total Availability: 99.990% Total Minutes: 345,600 Unplanned Outage Minutes: 36 Planned Outage Minutes: 0
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page 3 Reliability Metrics- EMMS Realtime Balancing YTD Reliability Metrics Total Availability: 99.935% Total Intervals: 23,040 Unplanned Missed Intervals: 14 Planned Missed Intervals: 1
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page 4 Reliability Metrics – Commercial Wholesale Settlements YTD Reliability Metrics Total Availability: 99.670% Total Minutes: 345,600 Unplanned Outage Minutes: 60 Planned Outage Minutes: 1,080
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page 5 Reliability Metrics – Commercial Invoices YTD Reliability Metrics Total Availability: 99.998% Total Minutes: 345,600 Unplanned Outage Minutes: 6 Planned Outage Minutes: 0
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page 6 Reliability Metrics – Retail Web Services YTD Reliability Metrics Total Availability: 99.579% Total Minutes: 345,600 Unplanned Outage Minutes: 668 Planned Outage Minutes: 787
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page 7 Reliability Metrics – Retail Transaction Processing YTD Reliability Metrics Total Availability: 96.615% Total Minutes: 345,600 Unplanned Outage Minutes: 2,281 Planned Outage Minutes: 9,417
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page 8 Service Level Agreements Why have a Service Level Agreement? Correlate cost to service provided Clear up confusion and perceptions Improve IT service —Enhance awareness of the customer —Link daily tasks to market impact —Something to measure and build upon Understand market expectations —System reliability —Outage window expectations —Publish metrics to a standard Enhance internal expectations —Operating level agreements for support staff —Communicate to our staff customer expectations —Set internal goals to OLAs Service Level Agreement proposal Target the Retail Segment Base first proposal on requirements outlined in protocols, market guides Affordability and current capabilities will drive SLA Better define planned outages
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page 9 Program Management Review The issue: Over 70 projects in 2005, more in 2006 Increased focus on project delivery Time to review the process Level-set on Program Management maturity The process KEMA engagement —Review current PMO process —Perform a Process Maturity Model assessment (PMI standards) —Provide a “best practice” model —Present a plan for moving forward Anticipated outcome Goal: Level 4 organization Plan to be delivered in two weeks Will show short term (quick hits) and long-term plan Will aggressively implement changes
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