1. ulster.ac.uk Make and Receive Audio Calls Skype for Business

2. Make and Receive Audio Calls Course Objectives Audio Device Settings Making Calls to a Number Making Calls to a Contact Transfer Calls (Cold = Blind; Warm = Announced)

3.  To set up your Audio Device, on the right-hand side of the Skype for Business window, click (Options)  Select Audio Device from the left-hand menu  Select the desired options to set the speaker and microphone.  To check the quality of your Audio click  Check Call Quality, follow the instructions in the test call which starts automatically  Listen to the message to check the audio quality  Hang up when completed NOTE:- it is possible to access this option screen from other access points Make and Receive Audio Calls Audio Device Settings By default, Skype for Business automatically matches the hardware settings to your system settings. However, you can adjust the settings to suit your own preferences. For example, calls can be set up to use different microphones or speakers

4. Make and Receive Audio Calls Setting up your Audio Device In addition to setting up your Audio Device you can also easily switch between different Audio Sources both before and during a call. Switching Devices During Conversation - There may be times when you need to move your conversation from one audio device to another. For example switch between your PC Audio device to your Mobile phone. From the conversation window select the Call Control icon, Devices then select your device accordingly. This will move the call seamlessly to the device selected. Switch Audio Device - If you have multiple Audio Devices connected to your PC - You can easily switch between them

5. Make and Receive Audio Calls Making External Calls - If you are enabled for Enterprise Voice you will have the capability of making calls externally. You can simply Copy and Paste or type in the telephone number into the search bar and hit the return key to make the call. Search for Contacts within Outlook  You can call contacts from Outlook by first searching for your contact  Once chosen contact found, go to their Contact Card  Click on their contact number to initiate a call Using the Dial-Pad  Select the Phone Icon from the main Skype for Business Window  Enter the number from the Dial-Pad and click Call or hit the Return/Enter Key on the PC Keyboard Making a Call to a Number

6. Make and Receive Audio Calls Making Call to a Contact Make a Skype for Business Call - You can make a “Peer-to-Peer” call to one of your Contacts. The Contact may sit within your company or it may be a *Federated Contact First Search for your Contact  Hold the mouse pointer over the desired contact's picture.  Click the list arrow of the icon.  Choose Skype Call. Remember you may have started your conversation with an IM to your contact so if this is the case select the Audio icon from the conversation window and then choose Skype Call. NOTE:- If you hover over the phone icon, it shows the last method used to establish a connection to that contact – and clicking it will use this method. If you wish to establish a connection via a different means you should go to the Contact Card by clicking the adjacent down arrow *Your Organisation may decide to create a federated relationship with other organisations. This allows you to communicate faster and more effectively with others outside of your organisation such as partners, suppliers, customer or vendors.

7. Make and Receive Audio Calls Using Call Controls - Mute During Conversation you may need to manage Participants Audio and Video and Permissions Muting Participants. Right-Click on your participant and select Mute. This will Mute their Audio from the conversation. You can also Request to Unmute in the same way although the participant will need to Accept your Unmute request. A Participant Icon is also provided to facilitate the management of large Audience participation where a Participant List is in use Remove a Participant from a Conversation Right-Click on the participant and select Remove to remove them from the conversation

8. Make and Receive Audio Calls Using Call Controls - Hold During a conversation, left-click on the Call Control icon, on the pane that appears, click on the Hold Call icon. To resume the call, in the notification click Resume Call. You can also resume the call by clicking the button at the bottom of the call window. As an alternative to Hold you may also use Mute. This will Mute your microphone so you will still be able to hear participants, they will not be able to hear you. It is also possible to Mute your participants. Right-Click on your participant and select Mute. This will Mute their Audio from the conversation. You can also request to Unmute in the same way although the participant will need to accept your Unmute request.

9. Make and Receive Audio Calls Transferring Calls - Cold Transfer (aka Blind transfer) At time, during a conversation you may need to Transfer the call on to someone else. To transfer the current call without informing the third party from the conversation window  Click on the Call Control Audio Icon  In the pane which appears, select Transfer Tab  Type the name of the contact or number/extension to dial  Click Transfer button to carry out the transfer  The Call will now be transferred to the desired destination and your part of the conversation will end.

10. Make and Receive Audio Calls Transferring Calls - Warm Transfer (aka announced transfer) At times, during a conversation you may need to Transfer the call on to someone else. Prior to you transferring the call you may want to speak to the third party before transferring the call to them.  Make a new call to the third party to whom you want to transfer the call; you can do this in the usual way, either directly from your contact list or by typing a number.  This will place your first Conversation Window on Hold  When the 3 rd Party person answers, tell him or her that you are going to transfer a call.  Next, return to the window of the call that is on hold:  Hover over the Call Control Icon  Select Transfer Tab, your call will then be Transferred ending you participation automatically.