1. SYNAPSE CWM KTT Dubai, April 12th to April 16 th 2015 Delmar Santos dsantos@medsky.pt

2. Solutions

3. “ The real voyage of discovery consists not in seeking new Landscapes, but in having new eyes” (Marcel Proust) medsky Vision

4. MEASURE TO MANAGE MedCSS PROBLEM SOLUTION

5. MEASURE TO MANAGE MedCSS PROBLEM SOLUTION X Question the Assumptions

6. MEASURE TO MANAGE MedCSS PROBLEM SOLUTION SURVEY

7. Solutions WEB CD PAPER FILM

8. Solutions

9. PROBLEMS & REQUIREMENTS dsantos@medsky.pt Solutions

10. Medbook

12. - Patient & Doctor WEB Portal -Images and Reports On-Line -Mobility - compatible with any browser -Fully integrated with Synapse and CWM -Multi Language Support -Easy User Interface

13. Medbook -MEDBOOK can help increase sales of : -Synapse PACS -CWM RIS

14. Medbook RISPACS MEDBOOK - Integrated with SYNAPSE PACS and SYNAPSE CWM Patients Doctors

15. Medbook MEDBOOK FEATURES

16. Medbook DEMO PORTAL http://fuji.medskyportal.com User: doctor@medsky.ptdoctor@medsky.pt Pass: doctor User: patient@medsky.ptpatient@medsky.pt Pass: patient

17. Medbook DEMO VIDEO - YOUTUBE https://youtu.be/hiQueidJm8o

18. Medbook DEMO VIDEO -VIMEO https://vimeo.com/medsky/medbook

19. Medbook Multi Language

20. Medbook Login as a Patient

21. Medbook Patient Information

22. Medbook Exams List

23. Medbook Exams Images and Reports

24. Medbook Exams Images and Reports

25. Medbook Exams Images and Reports

26. Medbook Exams Images and Reports

27. Medbook Schedule Exam

28. Medbook Useful Information

29. Medbook Scalability – Other Modules Lab Results Endoscopy ECG / EEG

30. Medbook Login as a Doctor

31. Medbook Doctor Info

32. Medbook Patients List

33. Medbook Patient Data

34. Medbook Images

35. Medbook Reports

36. Medbook Useful Info

37. Medbook DEMO PORTAL http://fuji.medskyportal.com

38. Medbook EXAM RIS REPORT ADMISSION Request Email and ID Card EMAIL HOSPITAL WORKFLOW PACS RIS

39. Medbook RIS INTEGRATION A PACS PATIENT & DOCTOR PORTAL Medbook Gateway Dicom Image Exam Info Patient Info Report Info Dicom Store SQL View JPEG Image Report

40. Medbook RIS INTEGRATION B PACS PATIENT & DOCTOR PORTAL Medbook Gateway Dicom Image Exam Info Patient Info Report Info Dicom Query / Retrieve SQL View JPEG Image Report

41. Medbook

42. -Medbook Gateway: -Local Server with WIN2008 Server, 8GB RAM, 500GB HDD. (can be Virtual machine) -Medbook Portal: -Option 1: 2 CLOUD servers (MEDSKY) -Option 2: Local Servers: -1 DB Server: WIN2008 server, 8GB RAM and 250GB HDD -1 WEB Server: WIN2008 server, 8GB RAM and 500GB HDD

43. Medbook HARDWARE – Option A PACS Server CWM Server Medbook Gateway server Hospital Datacenter Medbook Cloud Servers

44. Medbook HARDWARE – Option B PACS Server CWM Server Medbook Gateway server Hospital Datacenter Medbook DB server Medbook WEB server Public IP Can be Virtual Servers

45. Medbook

47. MedCD

48. -MEDCD is a SW to Burn Dicom Images in a CD/DVD Robot EPSON PP-100II. -Multilanguage Support -Includes Synapse Viewer -Customized Labels -PDF Report

49. MedCD -MEDCD can help increase sales of : -Synapse PACS -Modalities

50. MedCD RIS CWM PACS MEDCD – Query Retrieve SYNAPSE and integrates with CWM Reports Query / Retrieve Report Integration

51. MedCD PACS US DR CT MRI CR Dicom Store

52. Reports sent in PDF Format to shared folder Dicom Q/R MedCD PDF

53. MedCD

57. -1 MedCD Software -1 PC with WIN7 PRO, 4GB RAM, 250GB HDD -1 Robot EPSON DiskProducer PP100 II MedCD

58. MedPrint

59. -MEDPRINT is a SW to Print Dicom Images in a paper Printer. - Compatible with XEROX, Konica, Cannon..,etc -Multilanguage Support -BOOKLET Available

60. MedPrint -MEDPRINT can help fight Carestream paper solution: -B/W and Color images in a paper -Images & Reports together (BOOKLET)

61. MedPrint DICOM Print

62. MedPrint DICOM Print

63. MedPrint Reports sent in PDF to shared folder DICOM STORE

64. MedPrint -1 MedPrint Software -1 PC with WIN7 PRO, 4GB RAM, 250GB HDD -1 Office Printer XEROX 7830 or C60 with Finisher

65. Solutions WEB CD PAPER FILM

66. MedCSS MedCSS: Medical Customer Service Support

67. MedCSS -Web Solution to manage service and Maintenance Support and Helpdesk -Customers have access and can make service requests online -Customers can receive and view online service reports

68. MedCSS Supplier VersionCustomer Version

69. MedCSS -MEDCSS can help increase sales of Service : -Network Service -Modalities Service

70. ON-LINE INFORMATION MedCSS

71. MEASURE TO MANAGE Medical Customer Service Support MedCSS

72. MEASURE TO MANAGE MedCSS PROBLEM SOLUTION

73. MEASURE TO MANAGE MedCSS PROBLEM SOLUTION X Question the Assumptions

74. MEASURE TO MANAGE MedCSS PROBLEM SOLUTION

75. Do you know …. 1 - How many equipment's are not working ? 2 – How many equipment's you have in your customers? 3 – What is the response time for each customer? 4 – What SLA does Equipment X has ? 5 – How many Service requests per equipment and per Customer? 6 - What is the Downtime for equipment X? 7 – How many customers with pending support? 8 – Did your engineer inform the customer that problem was solved? 9 – Can the customer knows on-time the status of the requests? 10 – How many time it takes to receive report from FSE? And to Invoice? MedCSS

76. Now, you know …. All information… ONLINE MedCSS

77. ON-LINE INFORMATION MedCSS

78. ON-LINE INFORMATION CR #1 Nº Service Requests: 10 Downtime: 64h Response Time: 12h Services Costs: 36.000,00€ SLA Costs: 24.500,00€ CR #2 Nº Service Requests: 4 Downtime: 12h Response Time: 6h Services Costs: 12.000,00€ SLA Costs: 30.000,00€ Supplier can compare KPI of different Equipment's Of the same type MedCSS

79. AUTOMATIC ALERTS CUSTOMER OPERATOR SUPPLIER Temperature Monitor Temperature Monitor Temperature Monitor in Mobile Units MedCSS

80. SUPPLIER FEATURES o Updated & Centralized Inventory with service history o Multi-language Support o 1 Equipment – 1 Supplier / Team o 1 Equipment – 1 Responsible (Customer user) o SLA management o Failure/Status Warnings o Service Budgets management o Notifications fo each steps of the Service request o Monitor all customer Pending's o Verify Equipment / SW Status o Email Notification for service Scheduling and service Reposts o Measure Response times and Downtimes o Measure Operational Costs o Management of other suppliers MedCSS

81. CUSTOMER FEATURES o Access to all equipment's data of the supplier o Centralized inventory with Serial Number, etc o Dashboard with all pending services Requests o On-Line Agenda of Corrective and Preventive Maintenance o Alerts for corrective and Preventive Maintenance o On-Line Status of Equipment's and Software's o SLA Management o History of all requests, reports and evaluation o Possibility to make on-line Service Requests 24h /day o On-Line status of the Service Requests o Information on Response time, downtime, etc MedCSS

82. Equipment Problem Insert Service Request on MedCSS Schedule Corrective Maintenance ´on MedCSS Insert Report Supplier Hospital Hospital Supplier Hospital Validate Report Quality Evaluation Service Request OK PROBLEM On-Site / Remote Support Equipment Problem Hospital Not Working OK Supplier Schedule Support Report Validation WORKFLOW MedCSS

83. Service Request Schedule On-Site / Remote Support Report Validation OK PROBLEM Supplier Customer Operator Customer CFOCOOCEO All Steps are monitored by management SUPPLIER OR CUSTOMER SUPPLIER CUSTOMER Operator Customer Supplier Customer MedCSS

84. Response Time Downtime Service Request Schedule On-site / Remore Support Report Validation OK PROBLEM KPI’s On-Line Indicators Time To execute Request MedCSS

85. MAIN PAGE MedCSS

86. SELECT EQUIPMENT Equipment Problem Hospital OK PROBLEM MedCSS

87. OPEN SERVICE REQUEST Insert Service Request on MedCSS Hospital Service Request MedCSS

88. SCHEDULE SERVICE Schedule Corrective Maintenance ´on MedCSS Schedule Supplier MedCSS

89. INSERT REPORT Insert Report Supplier Report MedCSS

90. VALIDATE REPORT Hospital Validate Report Quality Evaluation Validation MedCSS

91. Hospital Validate Report Quality Evaluation Validation QUALITY EVALUATION MedCSS

92. CUSTOMER INFORMATION MedCSS

93. TEMPERATURE MONITOR

94. On-Line KPI’s Equipment Statistics Downtimes Response Times SLA Costs Equipment Status MedCSS

95. CR 1CR 2 COMPARE EQUIPMENTS MedCSS

96. DEMO PORTAL http://demo.medcss.com User: fujifilm Pass: fujifilm

97. Solutions “Keep it Simple” Our Official Trainer

98. Contacts Delmar Santos Mobile: +351 918143258 Email: dsantos@medsky.ptdsantos@medsky.pt Skype: delmarsantos75 WebSite: www.medsky.ptwww.medsky.pt

99. Contacts Documentation URL: www.medsky.pt Password: fujifilm