1. Quality Education for a Healthier Scotland Patient Focus Public Involvement Seminar 22 nd November 2011 Gill Walker (NES) Diane Graham (NHS Ayrshire and Arran) Louise Maclennan (NHS NSS) Anne-Marie Comber (Edinburgh CHP)

2. Quality Education for a Healthier Scotland

3. One Size Doesn’t Fit All!

4. Quality Education for a Healthier Scotland Utilising the PFPI Framework to support person-centred care through staff motivation and wellbeing Diane Graham, Patient Focus & Public Involvement Manager Email: diane.graham@aaaht.scot.uk

5. Quality Education for a Healthier Scotland NHS National Services Scotland Louise MacLennan What, when and how in a non patient facing organisation PPFI in NSS is set against the 7 strategic enhancement themes ( 7 SET) Strengthening partnership working Increase our efficiency Quality and innovation Develop our people Modernise our working practices Improving customer services Enhance our leadership capability

6. Quality Education for a Healthier Scotland NSS Strategic objectives Enhance customer and partner engagement = 20% “ it’s not what we do…” Question- So how do you evidence the 20%? Utilising existing governance structures to implement the PFPI Framework Helped each Division identify how in “business as usual” it is what we do …

7. Quality Education for a Healthier Scotland Carrot or stick? A bit of both really… Develop the people first to understand the what, the why and how Relate it to existing governance and organisational strategies and plans use the time when people are already coming together Link it into Performance targets

8. Quality Education for a Healthier Scotland The ‘coalface’ delivery Anne-Marie Comber Public Involvement Co-ordinator Edinburgh Community Health Partnership PFPI is ‘everybody’s responsibility’ Using existing methods and models Manager ‘buy in’ PFPI is not EXPLICIT within KSF and similar outlines Reaching the points other training cannot reach (maybe!)