1. Borrower Claims Returned (BCR)

2. BCR Procedure When a patron comes to the desk, claiming they have returned a book that is still on his or her account, we must look for the book on the shelf. We can only discharge a book if we can physically see the book in front of us. If you have time and desk coverage while the patron is still here, go upstairs and look for the book immediately. If you cannot search for the book immediately, fill out a Search Slip so that you can search for it when you have the time. The staff member that helped the patron must search for the book before his or her shift ends.Search Slip The book was found on the shelf. The book was found on the shelf. The book was not found on the shelf.The book was not found on the shelf.

3. Search Slip Completely fill out the Search Slip. Date: Current date, use the date stamp if you’d like. Staff: Your name or initials. BCR/FINE/SEARCH: Circle one of these based on the type of search. BCR – Patron is claiming they have returned the book and it is still charged to them. Fine – Patron disagrees with a fine amount and is disputing the date the book was returned and we need to look at the date stamps in the back. Search – A book cannot be found on the shelf but is available in the catalogue. Notes: Any notes relating to the search. (eg. Patron claims book was returned in dropbox on March 13.) Call Number: The call number for the book. Title: The book’s title. Item ID: The book’s barcode number. If the book has multiple copies, make sure you write the barcode for the specific copy that needs to be searched for. Name: Name of the patron that initiated the search. ID: The patron’s barcode number. Date/Int: The date the book was searched for and the initials of the person who looked for the book. Home

4. Book was Found Bring the book to the circulation desk Use the Discharging Bookdrop Wizard to discharge the book, using one of the following dates: If the book has a returned date stamp, use that date If it was not stamped when returned, use the due date Reshelf the book as you normally would Home

5. Book was not Found Date and initial the Search Slip to indicate that you have looked for the book File the Search Slip with the other slips beside the Trellis computerSearch Slip In Workflows, put the following note (or a similar note) in the patron’s account: BCR: Title not found on shelf. Your name, today’s date. Eg. BCR: Human project not found on shelf. Amanda VM, Feb 11, 2012 Home