1. Harvard Phone Harvard Phone Account Jabber for Mac

2. Web-based end-user portal: –For user initiated feature changes to Harvard Phone Services Commonly used to: –Reset Voice Messaging PIN –Set Speed Dial Buttons –Configure Simultaneous Ring Your Harvard Phone Account Harvard Phone 2

3. Locate the portal: phone.harvard.edu/selfservicephone.harvard.edu/selfservice –Login: Use your Harvard Key –Click Login button Available from the Harvard wired network connection or via WiFi. Requires the use of VPN for off-network access: User Name is case sensitive –Enter your user name using all lower case –Enter your password ‘as is’ do not change cases For YOUR individual use: –University Security policy: do not share your login credentials Accessing your Harvard Phone Account Harvard Phone 3

4. Quick Menu Options: –My Information Change Voice Mail PIN –Voicemail Change VM preferences –Speed Dial & Busy Lamp Change phone preferences –Simultaneous Ring Change your SR preferences Navigating the Harvard Phone Account 4 Harvard Phone

5. Click My Information button –Change Voicemail PIN Type new PIN (min 6-digits) Navigating your Harvard Phone Account 5 Harvard Phone

6. Click Voicemail button –Confirm Time Zone –You can provide options to callers who reach your voice mail: Give callers the option to leave a message or to use the system to reach you elsewhere Set up a ‘menu tree’ to route callers to a particular person or alternate department Navigating your Harvard Phone Account 6 Harvard Phone Voicemail

7. Click Speed Dial & Busy Lamp button –Program a SPD/BLF Enter extension number Enter the key’s phone label –Program a SPD one-touch key Enter number to be dialed Enter the key’s phone label –Add an Abbreviated Dial Enter a storage code (ex: 11, 12) Enter the stored number Enter a label that identifies this stored number on the list Navigating your Harvard Phone Account 7 Harvard Phone Speed Dial & Busy Lamp +16174445555 YourName +16179991234

8. Simultaneous Ring (SR) From the Portal Desktop –Program a Personal Line* Add a Phone Confirm Time Zone Confirm Ring Schedule –Turn on/off SR anytime Adjust settings as needed Navigating your Harvard Phone Account 8 Harvard Phone +16174445555 +15085551234 *Note: Personal phones should be devices that are not on Harvard Phone and are not running the Jabber client.

9. Click Call Forwarding button –Select call type to program All calls Internal calls, forward: –Where when busy –Where when not answered External calls, forward: –Where when busy –Where when not answered Destinations: Voicemail, an inside number or an outside number Navigating your Harvard Phone Account 9 Harvard Phone /+6174445555 5089875432

10. What is Jabber? 10 Harvard Phone Jabber is a softphone application –The Client app operates on laptops and desktop machines (Win or mac) and mobile devices (tablets, smartphones) –The softphone can replace - or work with - your desktop telephone instrument. Make and receive calls, program features and access, play and manage voice mail messages –It’s provides telephone, chat, visual and texting communications Downloadable from iTunes and/or Google Play Store Accessed using secure HarvardKey credentials Customizable options allow you to add contacts and a personal image

11. Jabber Capabilities Shows your availability to colleagues also using Jabber Chat and Group Chat: Chat with other Harvard Jabber users Search contacts by name or by number, and then click to call Review call history and voice mail messages Harvard Phone 11

12. When you use Jabber Do NOT dial 911 from the Jabber client. Jabber does NOT support emergency dialing 911 –Use your cell or a desk phone for dialing an emergency call Call quality: –In areas of 2 bars or less, move to WiFi to increase quality Do not use Jabber on your smartphone if you point your Simultaneous Ring destination to that device Headsets are strongly recommended – particularly for laptops and tablets. A list of tested headsets and accessory devices is available on phone.harvard.edu Special pricing is available through HCOM Harvard Phone 12

13. Once Jabber is installed, you may receive this pop up. It is OK to click continue. If you have the option to check a box that says “Always Trust” this application, it is OK to do so. Please note: the alerts/pop-ups vary in look and content by computer, however the general message remains the same. It is OK to click continue and to Always Trust” this application If you have any questions, please contact your local IT HelpDesk for assistance. Jabber Certificate Error Harvard Phone 13

14. When you use Jabber Jabber operates on the data network: –If used on your smartphone (while on a usage-sensitive cellular data plan), it may increase your data expenses. –Where available, choose a WiFi connection. –Mobile performance will vary according to quality of data (cellular or WiFi) connection. Harvard Phone 14

15. Locate Cisco Jabber iconon your desktop or in your program files Login: Use your Harvard Key Select Sign me in when Jabber starts Click Sign in Accessing Jabber Harvard Phone 15 john_harvard@harvard.edu 

16. Jabber Main Screen Harvard Phone 16 Name & Status Search & Call Bar Contacts Recents Voicemail Chats Call Forward

17. Initial login status is green (available) Automatically updates based on your calendar availability: -Green for Available -Yellow for Away -Red for Do Not Disturb Availability can also be manually updated Name and Presence Status Harvard Phone 17

18. Menu bar: Highlight Jabber, then Preferences Click General tab, choose: –Start Jabber when computer starts Click Accounts tab, confirm login credentials display green check and are auto-populated: –Instant Messaging –Phone Services –Voicemail Click Calls tab, choose: –(Uncheck) Always start calls with video Recommended Jabber Options Harvard Phone 18

19. Internal Dialing, choose: –Any Harvard 5-digit extension –Area code + Harvard phone number –+1 + area code + Harvard number –9 + 1 + area code + Harvard phone number External Dialing, choose: –9 + 1 + area code + any number outside of Harvard –+1 + area code + any number outside of Harvard Emergency Dialing, choose: –Use the desk phone at your home or office –Use your mobile phone’s native dialer Important Note: Do NOT use Jabber for 911 calls Harvard Jabber Dialing Rules Harvard Phone 19

20. In Search bar: –Enter a name or number –Press Enter or click icon Using your Contacts: –Hover on contact –Click icon or –Hover on and right-click contact –Select Place Call from menu –Edit directory entry, if desired Making a Call Harvard Phone 20

21. From an internal caller: –Observe screen pop-up, click: –Chat (to reply with text) –Answer (to talk live) –Decline (to send to voicemail) From an external caller: –Observe screen pop-up, click: –Answer (to talk live) –Decline (to send to voicemail) Answering a Call Harvard Phone 21

22. While on a call, choose: –Screen Controls Full screen Chat Turn on/off Self View Audio/Video Preferences –Call Controls menu Keyboard DTMF tones Mute your own audio Adjust volume up/down More to process the call: -Hold -Transfer -Merge Hang-up Active Call Controls Harvard Phone 22

23. Adding an external contact: –Menu bar, click Contacts –Select New Custom Contact... Adding an internal contact: –Search bar, type a name –Hover on search result Select Add to Group Select a displayed group Jabber Contacts Harvard Phone 23

24. Add a Contact Group: –Menu bar, click Contacts –Click New Group... Managing Contact Groups: –Main screen, click a Contact –Menu bar, click Contacts –Select preference to update Jabber Contacts continued Harvard Phone 24

25. From the Main screen, search a name -Hover on contact -Click Chat icon or -Double-click a contact Add someone to an existing chat: -Click Add Participants icon -Click Show/Hide participant list Jabber Chat Harvard Phone 25

26. From the Main screen, click -Calls occurring while you are logged in are displayed -Select calls (View, Type) to be displayed -Missed calls produce a counter on tab -Understanding the icons -Incoming Call -Outgoing Call -Missed Call -Right-click on entry to view options -Double-click on entry to call that person Jabber Recents Harvard Phone 26

27. From the Main screen, click -An counter displays the number of unheard messages -New messages are shown in Bold -Click or double-click message to listen -Hover and right-click message for options -Message deletion removes message from all devices From the Voicemail tab, click –Enter your PIN followed by the # key Jabber Voicemail Harvard Phone 27