1. Call Center Services India: Overview

2.  Employment Opportunity: Supports 2.8 million people  Annual Revenue: $11 billion (approx.)  GDP Share: 1%

3. Call Center Services India: Types  Inbound Call Center Services  Outbound Call Center Services  Telemarketing Services  Technical Support Services  Inquiry Handling  Inbound Sales  Order Taking  CATI services

4. Call Center Services: Positive Ground in India  Large and educated workforce  Low-wage workforce benefits  Specialized call center outsourcing services  Time Zone Advantages  India's Policies  Latest Technology and High-end Infrastructure  Cost-effective call center services  India enjoys the confidence and trust of global organizations

5. Call Center Services India: Top 10 Destinations  Bangalore  Mumbai  Delhi (NCR)  Chennai  Hyderabad  Pune  Chandigarh  Kolkata  Coimbatore  Jaipur

6. Call Center Services India: Top 10 Competitors  Manila (NCR) - Philippines (Southeast Asia)  Cebu City - Philippines (Southeast Asia)  Beijing - China (East Asia) San José - Costa Rica (Central America)  Shenzhen - China (East Asia)  Dalian - China (East Asia)  Ho Chi Minh City - Vietnam (South East Asia)  Prague - Czech Republic (Eastern Europe)  São Paulo - Brazil (South America)  Kuala Lumpur - Malaysia (South East Asia)

7. Call Center Services India: Key Differentiators  Pricing  Infrastructure & Technology  Transition Process  Operational Transparency  Call Center Training Process

8. Outsourcing Call Center Services to India: Unique Value Propositions  Huge Cost Savings  Increased Profits  Need to Hire Less Resources  Decreased Administrative Hassles  Highly Skilled Personnel With high experience at Low Cost  Faster TAT and High-Quality Results

9. Considerations before Outsourcing Call Center Services  Service hours of a call center  Type of language support  Types of clients a call center can deal with  Tenure in the industry  Kind of talent and training process  Kind of support: Phone, Email, Live Chat, etc.  Strategy to ensure maximum first-call-resolution  Strategy to handle abandoned calls  Flexibility in terms of handling growing customer base  Data safety  Compliance adherence

10. Goodbye! Looking for Contact Center Services or Call Management Solutions?  Contact Fonebell Business Development Team  Mob: +91 -9811441125  Phone: 1800 3000 1127  Email: sumit.r@fonebell.insumit.r@fonebell.in  Website: http://www.fonebell.inhttp://www.fonebell.in  Twitter: https://twitter.com/fonebellhttps://twitter.com/fonebell  Facebook: https://www.facebook.com/fonebellhttps://www.facebook.com/fonebell  Google Plus: https://plus.google.com/+FonebellIn-affordable- business-communication/postshttps://plus.google.com/+FonebellIn-affordable- business-communication/posts