1. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. Genesys Customized Landing Page Training All the support you need, right at your fingertips March 2013

2. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. Customized Landing Page A one-stop-shop for you to submit all transactions and requests. It’s integrated navigation allows you to manage and view all of your back office and chat requests in one place. The personalized design places frequently used tools and Sprint support touch points on one page, conveniently taking you where you need to go. 2

3. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. Landing Page 3

4. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 4 Additional Information The Additional Information section allows you to customize other frequently accessed links and Sprint phone numbers to help you manage your Sprint account(s):

5. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 5 Chat with an Account Change Expert Chat with an account change expert to request up to 2 of the following per session: device swap flip flop change username change add-ons reset voicemail pass code change rate plan change phone number market transfer A link to chat is conveniently located at the bottom of your support webpage. Just fill out the short form and click Initiate Chat.

6. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. Chat with an International Expert Chat with an international expert to request support or ask international service questions. A link to chat is conveniently located at the bottom of your support webpage. Just fill out the short form and click Initiate Chat. 6

7. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 7 Hours of Operation Chat (with an Account Change Expert): Monday – Friday: 7am - 6pm, Central, excluding holidays Saturday – Sunday: Closed Chat (with an International Expert, if applicable): Monday – Friday: 6am - 11pm, Central Saturday – Sunday: 9am - 9pm, Central Holidays observed: Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day, New Year’s Day.

8. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 8 Check Request Status Click the Check Request Status link. Ability to click on chat request to view, print or update. Click each column to sort the chat view of requests. Reference # is year, month, day – then unique number

9. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 9 Webpage support Helpful Tip: Most webpage issues are resolved by the simple tip of holding the CTRL and F5 key down to clear your cache and refresh your webpage. If you are unable to access or submit requests: Submit your account support requests to sprintdedicatedcare@mailca.custhelp.com. You will continue to receive a ticket number and email notification; and the request will save in your incident history. sprintdedicatedcare@mailca.custhelp.com Note: Only submit via this email if your site is down.

10. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 10 Webpage support, cont’d. 2) Report the issue: Submit a ticket using the Tech Support Group link at the bottom of your webpage. (See screenshot below). OR Email ecenter@mailca.custhelp.com and ensure the subject line states: Dedicated Support Webpage Issue

11. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. 11 Log In Accessing chat and email support uses the same login as My Sprint Business. If you don’t have a My Sprint Business login, continue to the next page for the simple registration steps.

12. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. Create a My Sprint Business login To create a My Sprint Business login: 1.Go to www.sprint.com/mysprintbusinesswww.sprint.com/mysprintbusiness 2.Click Sign in and Sign up now 3.Create your profile (username, password and email address) 4.Enter your account number, PIN and billing zip. 5.You will receive an email with a link to finish activating your profile. 6.Click the link to activate your profile. Click Done and close the window. 7.In a new browser, type the vanity url to access your customized Dedicated Support Webpage and sign in. 12

13. © 2010 Sprint. This information is subject to Sprint policies regarding use and is the property of Sprint and/or its relevant affiliates and may contain restricted, confidential or privileged materials intended for the sole use of the intended recipient. Any review, use, distribution or disclosure is prohibited without authorization. Questions?