1. Using Videoconferencing and Collaboration Technologies for Consulting
Patrick Calhoun
System Administrator; PetaStore
OU Supercomputing Center for Education & Research

2. The Wrong Question...

3. What Videoconferencing Tech should I use?

4. What Videoconferencing Tech should I use?
What technologies do I and the remote participant have in common?

5. Communication Tech I've Used
Telephone
Post
Walkie-Talkie
BBS Forum
BBS Chat Room
AIM
The Palace
ICQ
Talk
SMS
GoToMeeting
AccessGrid
WebEx
VRVS/EVO
Twitter
Usenet
IRC
Web Forum
CU-SeeMe
Y!Talk
MSN Messenger
Facebook
Skype
H.323 MCU
iMessage
Facetime
Google Hangouts
Adobe Connect
Blue Jeans

6. Not Obsolete (to me) Telephone Post Walkie-Talkie BBS Forum
BBS Chat Room
AIM
The Palace
ICQ
Talk
SMS
GoToMeeting
AccessGrid
WebEx
VRVS/EVO
Twitter
Usenet
IRC
Web Forum
CU-SeeMe
Y!Talk
MSN Messenger
Facebook
Skype
H.323 MCU
iMessage
Facetime
Google Hangouts
Adobe Connect
Blue Jeans

7. Synchronous Telephone Post Walkie-Talkie BBS Forum BBS Chat Room AIM
The Palace
ICQ
Talk
SMS
GoToMeeting
AccessGrid
WebEx
VRVS/EVO
Twitter
Usenet
IRC
Web Forum
CU-SeeMe
Y!Talk
MSN Messenger
Facebook
Skype
H.323 MCU
iMessage
Facetime
Google Hangouts
Adobe Connect
Blue Jeans

8. Free* Telephone Post Walkie-Talkie BBS Forum BBS Chat Room AIM
The Palace
ICQ
Talk
SMS
GoToMeeting
AccessGrid
WebEx
VRVS/EVO
Twitter
Usenet
IRC
Web Forum
CU-SeeMe
Y!Talk
MSN Messenger
Facebook
Skype*
H.323 MCU
iMessage
Facetime
Google Hangouts
Adobe Connect
Blue Jeans

9. Video Telephone Post Walkie-Talkie BBS Forum BBS Chat Room AIM
The Palace
ICQ
Talk
SMS
GoToMeeting
AccessGrid
WebEx
VRVS/EVO
Twitter
Usenet
IRC
Web Forum
CU-SeeMe
Y!Talk
MSN Messenger
Facebook
Skype*
H.323 MCU
iMessage
Facetime
Google Hangouts
Adobe Connect
Blue Jeans

10. Universal Telephone Post Walkie-Talkie BBS Forum BBS Chat Room AIM
The Palace
ICQ
Talk
SMS
GoToMeeting
AccessGrid
WebEx
VRVS/EVO
Twitter
Usenet
IRC
Web Forum
CU-SeeMe
Y!Talk
MSN Messenger
Facebook
Skype
H.323 MCU
iMessage
Facetime
Google Hangouts
Adobe Connect
Blue Jeans

11. Venn Diagram of Knowing

12. Venn Diagram of Knowing
Stuff that is Universally Understood

13. Venn Diagram of Knowing
Stuff that is Universally Understood
Actual Not Fake Stuff

14. Pie Chart of Knowing

15. Pie Chart of Knowing... Tech Support Edition.

16. Universal Telephone Post Walkie-Talkie BBS Forum BBS Chat Room AIM
The Palace
ICQ
Talk
SMS
GoToMeeting
AccessGrid
WebEx
VRVS/EVO
Twitter
Usenet
IRC
Web Forum
CU-SeeMe
Y!Talk
MSN Messenger
Facebook
Skype
H.323 MCU
iMessage
Facetime
Google Hangouts
Adobe Connect
Blue Jeans

17. Cross-Platform Telephone Post Walkie-Talkie BBS Forum BBS Chat Room
AIM
The Palace
ICQ
Talk
SMS
GoToMeeting
AccessGrid
WebEx
VRVS/EVO
Twitter
Usenet
IRC
Web Forum
CU-SeeMe
Y!Talk
MSN Messenger
Facebook
Skype
H.323 MCU
iMessage
Facetime
Google Hangouts
Adobe Connect
Blue Jeans

18. What Videoconferencing Tech should I use?
What technologies do I and the remote participant have in common?
What will actually be helpful? Maybe it's not videoconferencing.

19. Scenario 1:

20. Scenario 1: New scientist on the cluster Uses Windows 8
Language barrier

21. Scenario 1: New scientist on the cluster Uses Windows 8
Language barrier
Goals:
Disseminate credentials
Guide initial log-in and password reset
Get them to the next step toward productivity

22. Spelling with Low-Fidelity Audio

23. Spelling with Low-Fidelity Audio
“NATO” “Phonetic” Alphabet

24. Spelling with Low-Fidelity Audio
“NATO” “Phonetic” Alphabet
Alpha, Bravo, Charlie, ....

25. Spelling with Low-Fidelity Audio
“NATO” “Phonetic” Alphabet
Alpha, Bravo, Charlie, ...
Many of the words are not commonly-used.

26. Spelling with Low-Fidelity Audio
“NATO” “Phonetic” Alphabet
Alpha, Bravo, Charlie, ...
Many of the words are not commonly-used.
Nothing is universal …

27. Spelling with Low-Fidelity Audio
“NATO” “Phonetic” Alphabet
Alpha, Bravo, Charlie, ...
Many of the words are not commonly-used.
Nothing is universal …
Alternate Alphabets

28. Spelling with Low-Fidelity Audio
“NATO” “Phonetic” Alphabet
Alpha, Bravo, Charlie, ...
Many of the words are not commonly-used.
Nothing is universal …
Alternate Alphabets
Adam, Boy, Charles, …

29. Spelling with Low-Fidelity Audio
“NATO” “Phonetic” Alphabet
Alpha, Bravo, Charlie, ...
Many of the words are not commonly-used.
Nothing is universal …
Alternate Alphabets
Adam, Boy, Charles, …
“M” as in Mancy

30. Scenario 1: New scientist on the cluster Uses Windows 8
Language barrier
Goals:
Disseminate credentials
Guide initial log-in and password reset
Get them to the next step toward productivity
Often, Schedule a one-on-one meeting

31. Scenario 2:

32. Scenario 2:
New scientist on the cluster
Uses Windows 8
Remote

33. Scenario 2: New scientist on the cluster Uses Windows 8 Remote Goals:
Linux Orientation
Scheduler Instructions

34. GNU Screen

35. GNU Screen
Part of the instruction

36. GNU Screen
Part of the instruction
...and part of the instruction

37. GNU Screen Part of the instruction ...and part of the instruction
User types this:

38. GNU Screen Part of the instruction ...and part of the instruction
User types this:
screen

39. GNU Screen Part of the instruction ...and part of the instruction
User types this:
screen
Then I type this:

40. GNU Screen Part of the instruction ...and part of the instruction
User types this:
screen
Then I type this:
sudo -u username script -q -c 'screen -x' /dev/null

41. Scenario 3:

42. Scenario 3: New archive user group May not be very familiar with linux
Unique data work-flow

43. Scenario 3: New archive user group May not be very familiar with linux
Unique data work-flow
Goals:
Linux Orientation
Archiver policies and commands
User-specific data flow instruction

44. Google Hangouts

45. Google Hangouts
Remote Participants see my smiling face.

46. Google Hangouts
Remote Participants see my smiling face.
Briefly.

47. Google Hangouts Remote Participants see my smiling face. Briefly.
Then they see my terminal program.

48. Fin