1. Listening and Hearing are not the same. hearing - our ears pick up sound waves listening is receiving a communicated message

2. Be Ready to Listen When You Come to Class. Complete all assigned work and readings. Review your notes.

3. Show by the way we act that we are interested and actively listening. Look at the speaker -eye contact Accepting attitude and posture - body language Stop talking

4. Steps to make sure you get the message First and foremost, stop talking! It is difficult to listen and speak at the same time.

5. Remove distractions Things, sounds and people. Talking Talking

6. The common denominator here is to stop talking and to really pay attention to the speaker and the message he or she is delivering.

7. Competitive or Combative Listening may be more interested in promoting his or her point of view instead of considering the speaker’s thoughts. Passive or Attentive Listening listener is sincerely interested and actively listening; but fails to take action by summarizing or verifying

8. Active or Reflective Listening the listener is genuinely interested is active in summarizing or verifying verify the message by repeating it to the speaker. make notes throughout the day assign a level that reflects how effective you think your listening was in each u the end of the week, take weekly score write down where and what you think you could have done better. Give yourself an overall weekly score.

9. Three different types or levels of communication are: Facts Thoughts/Beliefs Feelings/Emotions

10. Paraphrasing and Summarizing Rewrite the message in your own words (paraphrase) Write the main points of the message (summarize)

11. When paraphrasing strive to: Repeat the facts Share the thoughts and beliefs you heard Convey any underlying feelings and emotions you believe are involved Take the time to communicate the message sender’s wants, needs and expectations

12. Avoid Be wary of rehearsing what you might want to say before you say it Be careful about judging the sender and the message too early Arguing too early may convey that you are disagreeable Everyone wants to be right,Yet, being right is not nearly as important as being informed. Lastly, do not pretend to be listening.

13. Summary Stop Talking Pay Attention to the Purpose and the Words Eliminate Distractions Make sure to pay close attention, which includes making periodic eye contact, asking questions and paying attention to the non-verbal messages (body language, tone changes of the speaker) Make sure to pay close attention, which includes making periodic eye contact, asking questions and paying attention to the non-verbal messages (body language, tone changes of the speaker)

14. Summary (Cont) Make sure to pay close attention, which includes making periodic eye contact, asking questions and paying attention to the non-verbal messages (body language, tone changes of the speaker)

15. Notes Use abbreviations and symbols when taking notes

16. Listening Non-verbal feedback Verbal Feedback Listening Rubric Good sits attentively makes eye-contact with speaker takes notes if appropriate asks appropriate questions gives speaker a reply (e.g. “thank you.”) Bad slouches avoids eye-contact with speaker looks bored or busy w/ something else asks questions which are off topic or which have already been asked gives a flippant reply Ugly turns or walks away from speaker engages in another activity makes distracting noises talks while the speaker is speaking may blurt out comments (e.g. “No way!”)