1. How QIO Work Aligns with HEN Work Lesley Hays, Patient Care Improvement Manager TCPS 2012 March Regional Meetings

2. Qsource Quality Improvement Organization (QIO) for TN Contract with CMS to provide quality improvement and beneficiary protection services since 1973 Started our new 3-year contract on 8/1/11 Offices in Memphis, Nashville, and Knoxville Our services are free New website – www.qsource.org

3. Tennessee Partnership

4. QIO Work “Improving health and healthcare for all Medicare beneficiaries and promoting quality of care to ensure the right care at the right time.”

5. Aims Beneficiary and family-centered care Case Review Patient and family engagement activities Improving individual patient care Reduction of healthcare-acquired conditions Reduction of adverse drug events Quality reporting and improvement Integrating care for populations and communities Improving care transitions leading to a reduction of readmissions Improving health for populations and communities Promotion of immunizations and screenings Cardiovascular health campaign

7. Lesley Hays, RHIA, CPHQ, CPUR Qsource Patient Care Improvement Manager lhays@qsource.org (901) 273-2616 The presentation and related material was prepared by Qsource, the Medicare Quality Improvement Organization (QIO) for Tennessee, under a contract with the Centers for Medicare & Medicaid Services (CMS), a federal agency of the Department of Health and Human Services (HHS). Contents do not necessarily reflect CMS policy. 12.IPC-HAI.03.007