1. 2012 – 2016 Financial Plan January 27, 2012

2. 2011 Recruitment of 3 Sr. Mgmt. positions Management of Benefits In-house; change to payment method with Benefit carrier 3 Staff participated in Selkirk College Applied Leadership Program. Took on the role of Corporate Safety Officer 2012 C/A Bargaining IBEW & IAFF Continue Recruitment –Operations Mgr Role out Sick Leave Management Program HR 2011 Hired new CFO & Customer Service Rep. Completed integration of cashiering system 2012 Promote electronic based transactions Improve internal & external financial reporting Finance 2011 Competitive tendering totaled $3.1M Implemented new Purchasing Policy 2012 Continue improving procurement practices Implement industry standard tendering templates Purchasing

3. ◦ Retirees Medical continues to increase ◦ 2012 Bargaining for IBEW & IAFF

4.  Finance labour over budget due to CFO pay overlap  2012 increase in labour due to pay increase and the adjustment to warehouse staff  Revenue over budget in 2011 due to GST review recovery  Decrease in revenue in 2012 related to loss of NYDC employment contract

5.  Decrease operating costs:  Electronic billing to reduce printing and mailing  Provide online access to Nelson Hydro account information and electrical consumption  Increase efficiencies & reduce risks:  Web based credit card payment system through City of Nelson Website  Online bidding access for public procurement