1. Dr. K RAMAMURTHY Divisional Controller Mysore City Transport Division Karnataka State Road Transport Corporation

2.  To establish an intelligent system to improve quality & convenience of public transport  Ensure the delivery of safe, fair, reliable and environment-friendly transport system  To promote use of sustainable transport modes and enable commuters to make informed choices  To Optimize operations, improve fleet utilization, schedules, and vehicle availability with accurate information  To Optimize Resources and efficient utilization in peak hours

3. MIS Reports 3 Sl.Report No.Report Name 1MIS 1 BUNCHING OF BUSES 2MIS 2 SCHEDULE ADHERENCE REPORT 3MIS 3 BUS BREAK DOWN REPORT 4MIS 4 ROUTE DEVIATION REPORT 5MIS 5 MISSED TRIPS REPORT 6MIS 6 SCHEDULE DEPARTURE DAILY 7MIS 7 SCHEDULE ARRIVAL DAILY 8MIS 8 DAILY DEPARTURE PUNCTUALITY 9MIS 9 DAILY ARRIVAL PUNCTUALITY 10MIS 10 SCHEDULE PERFORMANCE REPORT 11MIS 11 DAILY OPERATIONAL SUMMARY 12MIS 12 CONTROL CHART Based on bus operations, ITS application generates 12 value added reports which are being used by depot managers and traffic operations team for analysis and continuous improvements.

4. Control room Understand Operations Monitor Service Performance Analyze, Identify & Address Issues Arrive at most effective model Enhance & Improve Efficiency Provide most Optimal Service

5. Measures of Performance Indicators Baseline April- 2012 Temporal Survey-1 Temporal Survey-2 Temporal Survey-3 Temporal Survey-4 April 2016 Benchmark Trip Origin – Proportion of trips departing ± 5 minutes from scheduled time 1 9%*19%24%32%46%84%79% Trip Midpoint – Proportion of trips between -1 to +5 minutes of scheduled time 1 7%19%23%31%45%80%79% Trip Endpoint – Headway coefficient (headway standard deviation/mean headway) NA84%73% 64%-39% Performance Indicator: Schedule Adherence

6. Measures of Performance Indicator Baseline April- 2012 Temporal Survey-1 (March 2013) Temporal Survey-2 (February 2014) Temporal Survey-3 (September 2014) Temporal Survey-3 (February 2015) APRIL 2016Benchmark Average wait time at bus stop 20 minutes 16 minutes 15.2 minutes 17.2 minutes 15.2 minutes 14 minutes 12 minutes Average travel time 30 minutes 30 minutes 30 minutes 30 minutes 30 minutes 30 minutes 30 minutes Total time (wait time + travel time) 50 minutes 46 minutes 45.2 minutes 47.2 minutes 45.2 minutes 44 minutes 42 minutes Performance Indicator: Passenger Waiting Time

7. Cars/jeepThree wheeler 4 wheeler TATA MAGIC Two Wheeler Private and MINI Buses KSRTC BUSES 2012-1318.47.2220.412.339.8 2013-14176.92.82210.640.8 2014-1516.26.52.223.310.042.2 IN PERCENTAGE MODAL SHARE (PASSENGER) SOURCE: M&E survey 2015

8. Bunching- If two buses operating in same route pass by any bus stop within 5 min system records incident of bunching APRIL 2013APRIL2014APRIL2015APRIL 2016 346135468

9. 84% for all departing buses are within ±5 minutes of their scheduled time which is increased by 82% compared to the improvement in trip reliability from February2015. 80% of the buses reached their midpoint within -1 to +5 minutes of their schedule time; this is a 84% improvement compared trip reliability from February 2015. The commuters wait time at bus stops has decreased from 17.2 minutes to 15.2 minutes when compared with the 3rd temporal surveys.

10. 76.2% of new KSRTC users shifted due to ITS. Overall user satisfaction of ITS system is 75.4%. There is an increase from 32.5% to 53.0% in KSRTC commuters’ satisfaction level on Use of Bus Arrival Information at Bus Stops component. 63% of KSRTC commuters responded that they use bus schedule for planning their trip. This is increased by 21% compared to previous survey results. This is a positive sign. 77% of commuters’ responded that their preference of getting bus arrival information at bus stops itself. Shift from other modes to KSRTC bus within one year has increased by 13% compared to the previous temporal survey.

11. SL NO MIS REPORT ATTRIBUTE OCT 15 NOV 15 DEC 15 JAN 16 FEB 16 MAR 16 APR 16 1NO OF BUS STOPS SKIPPED 5321211 2NO OF SPEED VIOLATIONS 6331222 4NO OF SUDDEN ACCELERATION 15983332 5NO OF HARSH BRAKES 7431212 IMPROVEMENTS IN OPERATIONAL EFFICIENCY COUNTS PER BUS PER TRIP

12. Measures of Performance Indicator Baseline April- 2012 Temporal Survey-1 (March 2013) Temporal Survey-2 (February 2014) Temporal Survey-3 (September 2014) Temporal Survey-3 (February 2015) APRIL 2016 Benchmark Operating cost per km Rs. 15.62Rs. 17.25Rs. 19.44Rs. 21.33Rs. 20.89 Rs18.96 Rs. 17.2 Operating cost per passenger Rs. 6.84Rs. 5.85Rs. 6.31Rs. 6.15Rs. 5.5 Rs6.06 Rs. 10.98 OPERATING COST

13. 2011-122012-132013-142014-152015-16 Schedules 400 438430422 Per day eff.kms 9484292209933019402794202 Earning per bus 62106676716676657625 Crew on roll 16291589169116701615 Staff ratio 5.55.35.15.25.1 Crew Ratio per schedule 4.073.973.863.883.83 Productivity per employee 58.8760.1961.4261.9963.34

14. 2011-122012-132013-142014-152015-16 Load factor 80.6 81.574.281.385 Dead km percentage 6.96.2 6.56.4 CANCELLATION DUE TO LATE DEPARTURE (km) 2666259067553292433111456 CANCELLATION DUE TO EARLY ARRIVAL(km) 3172587764762464228818195

15. MONTHTIMELYEARLYLATE Aug-1576.83.619.6 Sep-1577.84.118.0 Oct-1580.14.215.7 Nov-1579.74.016.3 Dec-1581.93.114.9 Jan-1681.63.415.0 Feb-1681.73.414.8 Mar-1683.23.513.3 Apr-1684.34.011.7 In Percentage

16. MONTH 2014-152015-16Difference FATAL 148- 43% MAJOR 30-100% MINOR 3331-6.4% INJURIES 4033- 21% DEATHS 158-46%

17. SL NOMONTHALERTS RECEIVED 1 Jul-151046BASE DATA 2 Aug-15905-13.50% 3 Sep-15510-51.24% 4 Oct-15494-52.77% 5 Nov-15447-57.26% 6 Dec-15386-63.10% 7 Jan-16383-63.30% 8 Feb-16295-71.80% 9 Mar-16328-68.64% 10 Apr-16265-74.66%

18. 2014-15DIFFERENCE2015-16DIFFERENCE April3539128571-68203541029845-5565 May3516529837-53283333628043-5293 June3635032052-42983466528892-5773 July3577630712-50643389629120-4776 August3623430961-52733523530254-4981 September3621231096-51163443827622-6816 October3461229746-48663397928008-5971 November3502030548-44723486929078-5791 December3404229979-40633291528921-3994 January3509730189-49083406729279-4788 February3179427916-38783191727426-4491 March3486731328-35393377829543-4235 TOTAL420565362933-57632408509346034-62475

19. DESCRIPTIONAS PER FORM VACTUAL GIVENDIFF OT AS PER FORM V408509 hrs346034 hrs-62475 hrs Considering cost of Rs200 per hour overall reduction in OT given is 124 lakhs

20. DECEMBER 2015In percent(%)APRIL 2016In percent(%) IN Time12643871278488 16-206204.265874 21-305483.775774 31-452962.032541.8 46-601260.86780.5 60>2872.082401.7

21.  Using ITS application all the schedules optimized which resulted in reduction of 2314 km daily (844610km Annually)  Savings on lubricants & filters of preventive maintenance is 2.19 lakh (Avg cost of lub 20ps and filter 5ps per km)  Same effective km and revenue achieved with 8 less buses considering average cost of operation as 25 lakhs per bus per year approximately 146 lakhs saved on operating cost  Reduction of staff in central bus station resulted in approximately 35 lakhs savings on staff cost per annum  Based on optimization and effective usage of ITS application reduction in Over Time of 124 lakhs

22. YEAR SMSIVRSCOMMUTER PORTAL No of People Queried No of SMS received SMS Sent IVRS calls USERS PAGE VIEWS 2013-2014 596929209442411227243328140662 2014-2015 587116791330641649165809199731 2015-2016 534024197290272869165070187074

23. To effectively utilize the ITS System KSRTC has set goals classified as: Immediate Medium term Long term

24. Promote mobile app to achieve modal shift Effective alignment of current business processes to achieve higher fleet and crew utilization Achieve 95% punctuality in operations Achieve 100% adherence to schedules To bring down cancellation to less than 1% To set service level improvement parameters(SLIP) and achieve Media Campaign and Public Outreach Program. Effective usage of ITS data by Traffic Police, City Corporation, District Authorities etc. Integrating ITS system within KSRTC existing IT solutions

25. Non-KSRTC commuters using KSRTC bus as their secondary trips have increased by 4% compared to previous temporal surveys. 48% of non-KSRTC commuters are private employment/businesses and 22% of non-KSRTC commuters are students. 84% of non-KSRTC commuters are using 2 wheelers and 3 wheelers. KSRTC has to target these groups of commuters to influence them to shift to KSRTC.

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