1. Open Data and Transparency make Things work better James Grant, Social Media & Digital Inclusion Officer Making Transparency Work 2014

2. Open data and transparency make things work better Open data and transparency are GREAT for communities because they make things work better.

3. I’ve introduced several Facebook Pages for JRHT How Facebook pages work… What’s special about Neighbourhood Facebook Pages? What works on Neighbourhood Facebook Pages? Open data and transparency make things work better

5. Other findings Neighbours are recommending local businesses and those local businesses are alerted and joining the conversations Service providers monitoring user feedback and can jump in Neighbours sharing updates when things go wrong Neighbours connecting over shared interests People celebrating their neighbourhoods Enabling services providers to be more responsive Demonstrating good customer service Security alerts spread fast

6. Open data and transparency make things work better

10. Open Data and Transparency make Things work better James Grant, Social Media & Digital Inclusion Officer Making Transparency Work 2014